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Clinical Supervisor, Emotional Wellness Center

2 months ago

New York, United States William F Ryan Community Health Cen Full time
Position Overview:

The Clinical Supervisor (CS) is responsible for assisting the Chief of Behavioral Health in the planning, managing, and coordinating services of the Article 31 Clinic in accordance with all regulatory bodies of the Emotional Wellness Center. The CS ensures that the department is employing evidence-based practices, meeting or exceeding all established standards, meeting or exceeding expected levels of service, and overseeing QI activities for the assigned site. The CS also serves as the initial point of contact for patients seeking Mental and Behavioral Health Services for the Ryan Health Mental Health Department Article 31 assigned site. The CS will collaborate with the Chief of Behavioral Health, Mental Health Coordinators, Intake Coordinator, Psychiatrist and supervisory staff to expedite triage and connection to the Article 31 clinic. This work is carried out in support of the mission and goals of Ryan Health.

Essential Functions:

Provide clinical and administrative supervision of day-to-day operations of assigned staff ensuring department is in compliance with all regulatory bodies and internal policies and procedures.
Supervision and evaluation of staff assuring that they maintain individual levels of services, provide quality services, meet documentation standards and work effectively as part of a clinical team
Plan and initiate site Quality Improvement (QI) activities in conjunction with other Clinical Supervisors to track measures and reach departmental QI goals.
Assist with program planning, development, and the implementation of programs to address the needs of patients served.
Assist with proposal writing for new programs/initiatives.
Monitor budget expenses and revenues and assure that targeted levels of service are reached.
Field site mental and behavioral health services phone referrals including direct patient requests, pending hospital discharges and referrals from outside agencies.
Field site internal referrals received for mental/behavioral health services and psychiatry.
Provide information on services available at the satellite to walk-ins and direct referrals from other Ryan departments/programs.
Record and maintain referral log spreadsheet and monitor/report on data/outcomes.
Provide regular walk-in hours at the Article 31 clinic/satellite for patients seeking mental and behavioral health services.
Identify training needs of staff and assist in the development of a Department-wide in-service program.
Ensure ongoing marketing of the program and coordination of services by developing and maintaining an outreach plan to area residences, day treatment programs, club houses and other community providers.
Provide direct patient care using evidenced based practice interventions.
Conduct complete initial diagnostic assessment for all patients seeking services with the Article 31 clinic including administering appropriate screeners, documenting social history, mental status exam, and consulting/collaborating with psychiatrist and supervisor as necessary.
Assign cases to therapists as indicated based on assessing clinical compatibility and patient needs.
Collaborate with clerical support staff to ensure initial appointments with therapists and psychiatrists are expedited and to promote engagement in treatment process.
Request/obtain medical/patient records from previous/referring facilities and/or schools or other collateral agencies.
Monitor intake process and identify workflow areas needing improvement, communicate observations with supervisory staff in a timely fashion.
Supervise student interns as assigned.
Provide supervisory coverage for the Article 31 clinic/satellite, working with management staff to resolve patient issues, provide clinical and administrative support as necessary.
Participate in regular department risk management meetings, supervisory meetings, staff meetings and in-service training as scheduled.
Provide clinical services for/maintain a small caseload and/or run therapeutic groups.
Immediately report any incidents, issues or unusual occurrences to supervisor.
Other special projects/assignments as needed.
Flexible work hours depending on needs, including evenings and occasional weekends.
Flexibility to work at other Article 31 sites as required.

Minimum Experience and Skills Required:

Five (5) years of direct clinical experience with a diverse population
Three (3) years of supervisory experience
Effective communication, listening, problem solving, and writing skills
Excellent Crisis Intervention Skills
Proven track record of organization skills, attention to detail and ability to respond promptly to requests.
Strong computer literacy with proficiency in standard office software/hardware such as Microsoft Word, Excel, Outlook, PowerPoint.

Education, Licenses and/or Certifications Required:

MSW
Licensed Certified Social Worker

Preferred Qualifications:

Bilingual
CASAC strongly preferred, or equivalency working with patients with substance use disorders.

Competencies Required:

Customer Service:

Professional, courteous and respectful attitude in dealing with patients
Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient served (if applicable)
Commits to exceeding expectations of the patient

Cooperation/Teamwork

Works well with others
Contributes input to improve outcomes
Asks others for opinions and feedback; provides and accepts feedback in a tactful respectful way

Minimal Training Time:

180-day introductory period.

Working Conditions:

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to sit, talk and hear. This position requires moderate physical effort, involving transporting medical equipment, assisting in ambulatory procedures, and lifting patients. This position requires standing 75% of the time. Sight and hearing are essential.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment

The work is primarily in a mental health center and/or general primary care setting which includes the unpredictability in behaviors of individuals and acute and chronic infectious diseases which may be contagious. Adequate preparation and precaution is necessary.

Environmental conditions include exposure to airborne infection associated with health care settings; exposure to blood borne pathogens and biologicals; possible exposure to laboratory chemicals and diagnostic radiology materials.

Disclaimer

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. This position may be required to perform other duties. If such work becomes a permanent and regular part of the job, a new description will be prepared.

Equal Opportunity Employer

Ryan Health is an Equal Opportunity / Affirmative Action Employer and does not discriminate because of age, color, disability, ethnicity, marital or family status, national origin, race, religion, sex, sexual orientation, gender identity, military veteran status, or any other characteristic protected by law. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce.