E-Business Specialist

3 weeks ago

Addison, United States Altorfer Full time
Working Hours/Days 8:00 am - 5:00 pm Monday - Friday, additional hours if necessary. Overview

The eCommerce Specialist is responsible to re-establish, qualify and maintain contact with retail and small -sized customers to increase online parts sales and digital and service solutions. The goal is to touch these customer via the telephone. In addition, direct mail, electronic, and other promotional campaigns will be utilized with assigned accounts. The eCommerce Specialist will provide a coordinated and consistent approach in and driving his/her customer adoption and commercialization of digital products and services coming from the Construction Division.

The work location for this role is on-site at the Addison location. 

Basic Duties

Account qualification and updating. The eCommerce Specialist will proactively manage accounts in an assigned territory using the telephone as his/her primary tool. Employing a disciplined phone call campaign, the eCommerce Specialist will qualify accounts, update the customers complete account information, and begin to cultivate a relationship. Altorfer’s CRM software is required for logging all calls, including updating accounts information, creating opportunities, and lead generation.

Maintain call cycle. Considering the diversification of customer base and the varying contact needs, whether weekly, monthly, quarterly, or semi annually the eCommerce Specialist will need to complete their assigned number of phone calls by the end of the year. Additionally, the eCommerce Specialist should allocate time for professional development and training as directed by his supervisor.

Maintain accurate account database. eCommerce Specialist will maintain accurate customer account information and machine population within Altorfer’s CRM system. This allows the targeting of specific customers for sales and promotions and the tracking of specific account and territory goals.

Promote Altorfer’s services. eCommerce Specialist will promote all aspects of the dealership by selling parts online, service labor, Preventative Maintenance Agreements, machine extended warranties.

Lead development. eCommerce Specialist will develop and qualify equipment and/or parts and service leads and where applicable, forward them to the appropriate Altorfer product support and/or sales contact. Altorfer’s CRM system must be utilized for documenting all leads that are generated.

Sales and customer satisfaction. Through the need’s analysis/sales process, eCommerce Specialist will determine individual customer’s needs and provide Altorfer solutions to meet them.

Relationship building. The eCommerce Specialist is the single point of contact from Altorfer to his/her customer base. The eCommerce Specialist will work to develop strong, positive relationships with his/her customers and fellow employees which will be critical to his/her success.

Professional development. Ongoing process encompassing goal setting and establishing attainable monthly and yearly objectives in conjunction with his/her supervisor to reinforce continuous improvement and achievement towards company goals (SMART GOALS). The eCommerce Specialist is expected to complete ALL training programs assigned to him/her

Performs other miscellaneous duties as requested. Performs miscellaneous duties as directed by his/her supervisor and may be expected to represent Altorfer at meetings as directed by his/her supervisor.

Qualifications

  • EDUCATION/QUALIFICATION/EXPERIENCE:

    • A three-year undergraduate degree from an accredited college preferred: or 1 – 3 years related experience and/or training: or equivalent combination of education and experience.

    SKILLS/ABILITIES:

    • Strong customer service skills
    • Strong computer skills including, but not limited to excel, word, and CRM software.
    • Excellent organizational skills
    • Excellent time management skills
    • Strong phone skills
    • Must have sales skills to effectively help the customer and to overcome objections and close the sale.
    • Must be a motivated self-starter.
    • Must have people skills sufficient to assist customers and employees in a professional manor.
    • Must have sufficient mechanic knowledge to understand customer equipment opportunities and to express these opportunities to the appropriate area within Altorfer.
    • Must have sufficient knowledge to effectively utilize Internet, e-mail, spreadsheets, word processing programs and database management.
Physical Requirements/Working Conditions

This position will primarily works in an office environment, there may be times when you are required to go out into the service and warehouse area and will need to wear appropriate safety equipment (IE- Safety glasses or side shields). May, on a continuous basis, sit at desk for a long period of time; intermittently answer telephone and write or use a keyboard to communicate through written means. Must be able to walk, bend, lift up to 20lbs. Candidate must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. 

Why Work for Altorfer? 

At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the “A-Team” and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.

  • E-Business Specialist

    4 weeks ago

    Addison, Illinois, United States Altorfer Full time

    Job DescriptionJob Title: E-Business SpecialistJob Summary: We are seeking a highly motivated and results-driven E-Business Specialist to join our team at Altorfer. As an E-Business Specialist, you will be responsible for re-establishing, qualifying, and maintaining contact with retail and small-sized customers to increase online parts sales and digital and...

  • Business Intelligence Developer

    4 weeks ago

    Addison, United States ECCO Select Full time

    Title: BI AnalystDuration: Direct HireRate: $105K-$115K + BonusYears of experience: 5+Work Week: Mostly Remote, Needs to be in the DFW area, may need to come in the office 1-2 days a week. Additional Notes: Strong experience with SQL and Power BIGood communication and collaboration skillsNeed healthcare backgroundStrong data analysis, profiling and...

  • Onboarding Specialist

    1 month ago

    Addison, United States Patten Cat Full time

    Working Hours/Days 8/5 Overview The Onboarding Specialist will provide a coordinated and consistent approach in onboarding, deploying and driving adoption of digital products and services to our customers. Works closely with Sales Department PSSR’s and MSR’s to provide solutions that will enhance client satisfaction by supporting our different digital...

  • Business Development Specialist

    4 weeks ago

    Addison, Texas, United States FM Search Full time

    Job OverviewFM Search is seeking a skilled Business Analyst to join our team and contribute to the development of a cutting-edge Platform as a Service (PaaS). As a Business Analyst, you will play a crucial role in translating business needs and requirements into functional specifications for our platform.Key Responsibilities:Collaborate with cross-functional...

  • Onboarding Specialist

    1 month ago

    Addison, United States Altorfer Full time

    Working Hours/Days 8/5 Overview The Onboarding Specialist will provide a coordinated and consistent approach in onboarding, deploying and driving adoption of digital products and services to our customers. Works closely with Sales Department PSSR’s and MSR’s to provide solutions that will enhance client satisfaction by supporting our different digital...

  • Client Support Specialist

    3 weeks ago

    Addison, United States Pacific Premier Bank Full time

    The HOA Client Support Specialist is responsible for providing a full range of professional, technical, and general support to customers and Bank personnel. Provide excellent client service to Pacific Premier Bank's Community Association Banking clie Support Specialist, Client Support, Business Operations, Specialist, Client Service, Support, Business...

  • Schools - Deaf / Hard of Hearing Specialist

    2 weeks ago

    Addison, United States ProCare Therapy Full time

    Job DescriptionJob DescriptionMinimum 1+ years Deaf & Hard of Hearing Specialist experience required.2024-2025 Virtual Deaf Hard of Hearing Teacher Needed In TexasA school in Texas is looking for a Deaf and Hard of Hearing Teacher to work directly with their school!Requirements:TX Deaf and Hard of Hearing License DHH Endorsement Participate in professional...

  • IT Business Continuity

    3 months ago

    Addison, United States National Life Group Full time

    Summary This position supports the ongoing maintenance and maturation of National Life Group’s Business Continuity (BC) and Disaster Recovery (DR) programs. The person in this role will support program management in ensuring program objectives are met so the company can be prepared for the next significant business disruption. Primary...

  • Bilingual Data Entry Specialist

    4 weeks ago

    Addison, Texas, United States PrideStaff Full time

    We are seeking a highly skilled and detail-oriented Bilingual Data Entry Specialist to join our team in Addison. As a Bilingual Data Entry Specialist, you will be responsible for ensuring compliance with life insurance licensing requirements for future and current Independent Agents.This is a fast-paced environment that requires a high level of attention to...

  • Customer Solutions Specialist

    2 days ago

    Addison, United States Parts Town Full time

    Position at Parts Town See What We're All About As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high...

  • Senior IT Compliance Specialist

    4 weeks ago

    Addison, Texas, United States Evermore Orlando Resort Full time

    Job Title: Senior IT Compliance SpecialistJob Summary:Evermore Orlando Resort is seeking a highly skilled Senior IT Compliance Specialist to join our team. As a key member of our IT department, you will play a critical role in ensuring the organization's technology regulatory compliance, managing control frameworks, and interpreting changes to regulatory...

  • Orthopedic Sales Specialist

    4 weeks ago

    Addison, Texas, United States Direct Orthopedic Care Full time

    Job OverviewDirect Orthopedic Care is seeking a skilled Orthopedic Sales Specialist to develop and maintain strong relationships with medical practices and self-insured companies in the DFW market. This role involves driving new business and expanding existing relationships to increase referrals for Orthopedic, Pain, and Physical Therapy services.Key...

  • Logistics Specialist III

    4 weeks ago

    Addison, Texas, United States Supply Chain Solutions Full time

    Job Title: Logistics Specialist III - Supply Chain ExpertAt Supply Chain Solutions, we are committed to providing businesses with solutions to complex supply chain issues. We are seeking a highly skilled Logistics Specialist III to join our North American Operations team.Key Responsibilities:Communicate effectively with clients, vendors, suppliers, and...

  • Aircraft Maintenance Operations Specialist

    1 month ago

    Addison, Texas, United States Thrust Flight Full time

    Job DescriptionThrust Flight is seeking a highly skilled Aircraft Maintenance Operations Specialist to join our team. This role will work closely with the Director of Maintenance to ensure the smooth and efficient operation of our aircraft maintenance shop.Key Responsibilities:Operational Efficiency:Anticipate and schedule regular aircraft maintenance in...

  • Project Accounting Specialist

    4 weeks ago

    Addison, Texas, United States Cadence McShane Construction Full time

    Project Accounting SpecialistCadence McShane Construction Company is seeking a skilled Project Accounting Specialist to join our North Dallas office. This role will be responsible for managing all project accounting duties and monitoring the financial aspects of assigned projects. The successful candidate will be expected to work in the office full-time and...

  • Product Success Specialist

    5 months ago

    Addison, United States HirexHire Full time

    ABOUT US HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client's everyday operations to understand their people goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a...

  • Risk Management Specialist

    2 months ago

    Addison, United States Wipro Full time

    About Wipro:Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help...

  • Risk Management Specialist

    4 weeks ago

    Addison, Texas, United States Wipro Full time

    About Wipro:We are a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.We leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build...

  • Billing Specialist

    3 weeks ago

    Addison, United States LHH Recruitment Solutions Full time

    Job DescriptionJob DescriptionLHH Recruitment Solutions has partnered with a fast-growing construction company near Addison, TX! They are hiring for a Billing Specialist to assist with monthly billing, pay applications and reconciliations. This is an onsite, contract to hire opportunity that will interview and start immediately. Apply now if your background...

  • Receiving Specialist

    1 week ago

    Addison, United States Parts Town Full time

    Position at Parts TownSee What We're All About As the fastest growing distributor of foodservice equipment parts, we like to do things a little differently. We believe our team should be like family. Not like a second cousin, twice removed, but more like the family you choose to be with every day. First, you have to demonstrate our core values and keep...