Current jobs related to Centralized Service Representative - Bend - St. Charles Health System

  • Centralized Service Representative

    1 month ago

    Bend, Oregon, United States St. Charles Health System Full time

    Job Title: Centralized Service RepresentativeAt St. Charles Health System, we are seeking a highly skilled and detail-oriented Centralized Service Representative to join our team. As a key member of our Ambulatory Call Center, you will play a vital role in providing exceptional patient care and support.Job Summary:The Centralized Service Representative is...

  • Centralized Service Representative

    1 month ago

    Bend, Oregon, United States St. Charles Health System Full time

    Job Title: Centralized Service RepresentativeWe are seeking a highly skilled and detail-oriented Centralized Service Representative to join our team at St. Charles Health System. As a key member of our One Call department, you will provide exceptional customer service and support to patients, their representatives, and provider offices.Job Summary:The...

  • Centralized Service Representative

    3 weeks ago

    Bend, Oregon, United States St. Charles Health System Full time

    Job Title: Centralized Service RepresentativeSt. Charles Health System is seeking a highly skilled and detail-oriented Centralized Service Representative to join our team. As a key member of our Ambulatory Call Center, you will be responsible for providing exceptional customer service to patients, their representatives, and provider offices.Key...

  • Centralized Service Representative

    2 weeks ago

    Bend, Oregon, United States St. Charles Health System Full time

    Job SummaryWe are seeking a highly skilled and detail-oriented Centralized Service Representative to join our team at St. Charles Health System. As a key member of our Ambulatory Call Center, you will be responsible for providing exceptional customer service and scheduling support to patients and healthcare providers.Key ResponsibilitiesProvide accurate and...

  • Centralized Service Representative

    3 months ago

    Bend, United States St. Charles Health System Full time

    Typical pay range: $21.54 - $29.08 hourly, varies on experience. One Call SCMG - Bend, Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Centralized Service Representative REPORTS TO POSITION: SCMG Ambulatory Call Center Supervisor DEPARTMENT: St. Charles Medical Group DATE LAST REVIEWED: June 2021 OUR VISION: Creating America's healthiest community,...

  • Centralized Service Representative

    2 weeks ago

    Bend, United States St. Charles Health System Full time

    Typical pay range: $21.54 - $29.08 hourly, varies on experience. One Call SCMG - Bend, Oregon ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Centralized Service Representative REPORTS TO POSITION: SCMG Ambulatory Call Center Supervisor DEPARTMENT: St. Charles Medical Group DATE LAST REVIEWED: June 2021 OUR VISION: Creating America's healthiest community,...

  • Centralized Service Representative Temporary

    5 months ago

    Bend, United States St. Charles Health System Full time

    The Centralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and proced Representative, Service, Customer Service, Retail, Healthcare, Patient, Scheduling, Support

  • Centralized Service Representative

    3 months ago

    Bend, United States St. Charles Health System Full time

    Typical pay range: $21.54 - $29.08 ST. CHARLES HEALTH SYSTEM JOB DESCRIPTION TITLE: Centralized Service Representative REPORTS TO POSITION: SCMG Ambulatory Call Center Supervisor DEPARTMENT: St. Charles Medical Group DATE LAST REVIEWED: June 2021 OUR VISION: Creating America's healthiest community, together. OUR MISSION: In the spirit of love and...

  • Customer Service Representative

    2 weeks ago

    Bend, Oregon, United States St. Charles Health System Full time

    Job Title: Centralized Service RepresentativeThe Centralized Service Representative plays a vital role in providing exceptional support to patients, their representatives, and provider offices. This requires a broad and comprehensive understanding of diverse scheduling protocols and procedures.Key Responsibilities:Provide telephone and digital support to...

  • Customer Service Representative

    1 month ago

    Bend, Oregon, United States PrideStaff Full time

    Customer Service Representative OpportunityPrideStaff is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving customer complaints and concerns, and ensuring a positive experience for all customers.Key...

  • Veterinary Client Service Representative

    2 weeks ago

    Bend, Oregon, United States Veterinary Referral Center of Central Oregon Inc Full time

    About the RoleWe are seeking a compassionate and professional Veterinary Client Service Representative to join our team at the Veterinary Referral Center of Central Oregon Inc. As a key member of our client-facing team, you will play a vital role in ensuring exceptional client experiences.Key ResponsibilitiesProvide exceptional client service, ensuring a...

  • Customer Service Representative

    5 months ago

    Bend, United States PrideStaff Full time

    Customer Service Representative Bend, OR PrideStaff, a recruiting firm specializing in staffing for Central Oregon businesses, is looking for enthusiastic Customer Service Representatives for one of our clients. This position will require excellent communication skills, in person and over the phone. The successful candidate will be reliable and outgoing, and...

  • Customer Service Representative

    1 week ago

    Bend, Oregon, United States PrideStaff Full time

    Customer Service RepresentativePrideStaff is seeking a skilled Customer Service Representative to join our team. This role requires excellent communication skills, both in person and over the phone. The ideal candidate will be reliable, outgoing, and have a flexible schedule.Key Responsibilities:Answer inbound calls from customers in a professional...

  • Patient Service Representative

    2 weeks ago

    Bend, Oregon, United States St. Charles Health System Full time

    Job Title: Patient Service RepresentativeJob Summary:The Patient Service Representative acts as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks.Key Responsibilities:Accurately recording patient demographics, insurance, and billing information at the time of...

  • Veterinary Client Service Representative

    2 weeks ago

    Bend, Oregon, United States Veterinary Referral Center of Central Oregon Inc Full time

    Job Title: Veterinary Client Service RepresentativeWe are seeking a compassionate and professional Veterinary Client Service Representative to join our team at the Veterinary Referral Center of Central Oregon Inc. As a key member of our client services team, you will be responsible for providing exceptional customer service to our clients and their pets.Key...

  • Customer Service Representative

    5 days ago

    Bend, Oregon, United States Mid Oregon Federal Credit Union Full time

    Job DescriptionAs a Customer Service Representative at Mid Oregon Federal Credit Union, you will provide exceptional service to our members while processing routine financial transactions and answering questions. Your primary function will be to greet members with a pleasant and friendly demeanor, making them feel comfortable and valued.Key...

  • Veterinary Client Service Representative

    6 days ago

    Bend, Oregon, United States Veterinary Referral Center Of Central Oregon Inc Full time

    Job Summary:The Veterinary Client Service Representative plays a vital role in delivering exceptional client experiences at the Veterinary Referral Center of Central Oregon. As the first point of contact, this role requires a compassionate and professional demeanor to address client needs promptly and accurately. The ideal candidate will possess excellent...

  • Patient Services Representative

    3 months ago

    Bend, United States Mosaik Medical Full time

    OpportunityThe Patient Services Representative supports clinic operations, providing timely and quality customer service over the phone and in-person. This includes greeting, registering, and scheduling patients in an accurate and timely manner. This position creates patient records, provides documentation as appropriate to patients, and collects and applies...

  • Veterinary Client Service Representative

    2 weeks ago

    Bend, Oregon, United States Veterinary Referral Center Of Central Oregon Inc Full time

    Job Summary:The Veterinary Client Service Representative plays a vital role in delivering exceptional client experiences at the Veterinary Referral Center of Central Oregon. As the first point of contact, this role requires a compassionate and professional demeanor to address client needs promptly and accurately.Key Responsibilities:Greet and welcome...

  • Veterinary Client Service Representative

    2 weeks ago

    Bend, Oregon, United States Veterinary Referral Center of Central Oregon Inc Full time

    About UsVeterinary Referral Center of Central Oregon Inc is a leading provider of advanced pet care services in Central Oregon. Our team of dedicated professionals is committed to delivering exceptional patient and client experiences.Job SummaryThe Veterinary Client Service Representative plays a critical role in ensuring that our clients receive the highest...

Centralized Service Representative

2 months ago

Bend, United States St. Charles Health System Full time

Typical pay range: $21.54 - $29.08

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Centralized Service Representative

REPORTS TO POSITION: SCMG Ambulatory Call Center Supervisor

DEPARTMENT: St. Charles Medical Group

DATE LAST REVIEWED: June 2021

OUR VISION: Creating America's healthiest community, together.

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENTAL SUMMARY: St. Charles Medical Group encompasses practices in three Central Oregon counties and numerous specialties including family care, internal medicine, obstetrics and gynecology, pediatrics, immediate/urgent care, cardiology, pulmonology, rheumatology, general surgery, cancer care, and sleep medicine. SCMG's One Call department supports clinical departments by providing incoming phone call support, scheduling, and registration activities. We encourage collaboration between clinical and non-clinical staff to assure we are providing our community with comprehensive and compassionate health care.

POSITION OVERVIEW: The Centralized Service Representative (CSR) provides telephone and digital support for patients, their representatives, and provider offices. This requires broad and comprehensive knowledge of diverse and wide-ranging scheduling protocols and procedures, including complex scheduling scenarios and patient pathways. CSRs schedule appointments and procedures using electronic scheduling systems in adherence with varying and unique practice protocols for numerous specialty clinics. CSRs review referral information to ensure accuracy in scheduling; report potential issues, clarify and/or collect any missing information and coordinate the schedules of providers, nurses, examination rooms and equipment. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Pre-registers the patient in the electronic health record system, accurately collects patient demographics, insurance information and may collect required co-pay/deposits.

Performs real time eligibility for insurance benefits. Updates database and patient profiles to reflect the most current contact information.

Responsible for processing and routing large volumes of diversified patient telephone calls accurately in accordance with clinic and St. Charles Medical Group established protocols.

Responsible for accurately scheduling patient appointments across multiple service lines following established protocols that promote positive patient experience, physician satisfaction and scheduling efficiencies.

Communicates patient and provider requests and responds accurately using the appropriate procedures for contacting clinics and/or clinic staff.

Utilizes advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St. Charles Medical Group established protocols.

Addresses, deescalates or appropriately routes patient complaints or concerns.

Accesses and maintains all department specific files, programs and recall systems.

Actively participates in achieving organizational and department goals.

Ability to work as part of a Care Team with providers and clinical staff.

Supports the vision, mission, and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients, and guests.

Conducts all activities with the highest standards of professionalism and confidentiality.

Complies with all applicable laws, regulations, policies, and procedures, supporting the organization's corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient, and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: High school diploma or GED.

Preferred: N/A

LICENSURE/CERTIFICATION/REGISTRATION:

Required: N/A

Preferred: N/A

EXPERIENCE:

Required: Minimum one (1) year of paid customer service work experience.

Preferred: One (1) year of clerical support in a healthcare setting or one (1) year call center experience.

PERSONAL PROTECTIVE EQUIPMENT:

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

ADDITIONAL POSITION INFORMATION:

Must adapt quickly to frequent process changes and improvements.

Is reliable, engaged, and provides feedback as to improve processes and policies.

Attends all department, team, and company meetings as required.

Responds to all customer and emergency calls in a confident rapid accurate pleasant and professional manner with the ability to remain calm in emergency situations.

Requires exceptional critical thinking and analytical skills with the ability to work under minimal supervision.

Requires strong communication, customer service interpersonal skills and telephone etiquette.

Ability to prioritize workflow according to pre-set instructions.

Must have excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and external sources.

Strong teamwork and collaborative skills.

Ability to multi-task and work independently.

Attention to detail.

Performs basic math (add, subtract, multiply and divide) calculations.

Performs intermediate to advanced math (analysis, statistics, significant data, or number manipulation).

Intermediate ability and experience in computer applications, specifically electronic medical records system, MS Office, MS Teams, and Excel.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Sitting, standing, walking, lifting 1-10 pounds, keyboard operation.

Occasionally (25%): Bending, climbing stairs, reaching overhead, carrying/pushing or pulling 1-10 pounds, grasping/squeezing.

Rarely (10%): Stooping/kneeling/crouching, lifting, carrying, pushing or pulling 11-15 pounds, operation of a motor vehicle.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 25-50 pounds, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

Schedule Weekly Hours:
40

Caregiver Type:
Regular

Shift:
First Shift (United States of America)

Is Exempt Position?
No

Job Family:
REPRESENTATIVE

Scheduled Days of the Week:
Monday-Friday

Shift Start & End Time:
8am-5pm