Centralized Service Representative
1 week ago
St. Charles Health System is seeking a highly skilled and detail-oriented Centralized Service Representative to join our team. As a key member of our Ambulatory Call Center, you will be responsible for providing exceptional customer service to patients, their representatives, and provider offices.
Key Responsibilities:- Pre-register patients in the electronic health record system, accurately collecting patient demographics and insurance information.
- Perform real-time eligibility for insurance benefits and update patient profiles to reflect the most current contact information.
- Process and route large volumes of diversified patient telephone calls accurately in accordance with clinic and St. Charles Medical Group established protocols.
- Schedule patient appointments across multiple service lines following established protocols that promote positive patient experience, physician satisfaction, and scheduling efficiencies.
- Communicate patient and provider requests and respond accurately using the appropriate procedures for contacting clinics and/or clinic staff.
- Utilize advanced active listening skills to handle special and priority calls such as urgent and emergent conditions in accordance with St. Charles Medical Group established protocols.
- Address, deescalate, or appropriately route patient complaints or concerns.
- High school diploma or GED required.
- Minimum one (1) year of paid customer service work experience.
- Strong communication, customer service, and interpersonal skills.
- Ability to work as part of a Care Team with providers and clinical staff.
- Ability to prioritize workflow according to pre-set instructions.
- Excellent communication and organizational skills with ability to interact with a diverse population and professionally represent St. Charles Health System with internal and external sources.
This is a regular full-time position working 40 hours per week, first shift (8am-5pm). The ideal candidate will be able to work in a fast-paced environment and adapt quickly to frequent process changes and improvements.
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Centralized Service Representative
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Bend, Oregon, United States St. Charles Health System Full timeJob Title: Centralized Service RepresentativeAt St. Charles Health System, we are seeking a highly skilled and detail-oriented Centralized Service Representative to join our team. As a key member of our Ambulatory Call Center, you will play a vital role in providing exceptional patient care and support.Job Summary:The Centralized Service Representative is...
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