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Hotel Front Desk Receptionist

3 months ago

Devils Lake, United States Sleep Inn & Suites Full time
Description

We're looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You'll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today

Responsibilities

•Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
•General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
•Take incoming calls, online and in-person room bookings requests, and answer questions about guests' needs involving room rates, available rooms, amenities, rewards programs, and special requests
•Handle customer complaints as necessary
•Work with the housekeeping staff to ensure rooms are ready for new guests

Qualifications

•Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
•Has previous experience or working knowledge of Microsoft Office and reservation management systems
•1+ year of hotel industry experience or related job preferred
•High school diploma, GED, or equivalent
•Comfortable taking telephone calls and mitigating stressful situations