Hotel Receptionist

1 week ago


Devils Lake, North Dakota, United States Sleep Inn & Suites Full time
Hotel Front Desk Clerk Job Description

We're seeking a professional and welcoming Hotel Front Desk Clerk to provide exceptional service to our guests at Sleep Inn & Suites.

As a Hotel Front Desk Clerk, you'll be responsible for ensuring a smooth and enjoyable stay for our guests. This includes welcoming and registering guests, managing their information, and providing them with the necessary amenities and services.

Key Responsibilities:
  • Manage guest information and ensure accuracy and up-to-date records
  • Work with the housekeeping staff to ensure rooms are ready for new guests
  • Handle incoming calls, online and in-person room bookings, and answer questions about room rates, availability, and amenities
  • Welcome and check-in guests, provide keys and room numbers, and record credit card information
  • Field customer complaints and resolve issues in a professional and courteous manner
Requirements:
  • High school graduate or equivalent
  • At least one year of experience in the hospitality industry, preferably as a hotel front desk agent
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Working knowledge of Microsoft Office and reservation management systems

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at Sleep Inn & Suites.


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