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Customer Service Representative
2 months ago
Pay Rate: $24.50/hr
Hybrid work schedule - 3 days in the office and 2 days from home
Customer Service Representative:
• Responding to customer issues and inquiries, ensuring prompt and courteous resolution
• Proactively identifying and addressing customer needs through proactive customer contact
• Monitoring the resolution process and ensuring other departments follow through on requests
• Working with various internal departments and external contacts to meet customers' needs while maintaining quality standards
• Utilizing various tracking systems and tools to manage customer orders and resolve disputes
• Supporting the corporate Sarbanes-Oxley 404 compliance process as it relates to customer service
This job might be an outstanding fit if you:
• Have a minimum of 6 months to 1 year of SAP-R3 or equivalent experience, including order management and invoicing
• Have demonstrated proficiency as a Customer Service Representative, beyond call center and/or retail experience
• Have previous knowledge of the Sales to Cash (STC)/Requisition to Pay (RTP) process
• Possess excellent phone communications and interpersonal skills with multiple functional groups and external customer contacts
• Have intermediate to high-level Microsoft Excel proficiency
• Have experience with Salesforce.com and SharePoint (preferred)
• Are adaptable to new conditions and personnel, and can exhibit competence and maturity to encourage confidence from customers and stakeholders
• Have the ability to identify areas for improvement and implement change
• Are skilled in multitasking, project management, and change management
• Can thrive in a dynamic, fast-paced team environment
• Possess excellent organization skills and the ability to understand and translate strategic direction into tactics
Educational Qualifications/Experience Needed:
Required: College degree; previous customer service experience, SAP-R3 or equivalent experience
Preferred: Bachelor’s degree
What happens next:
Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Service Representative today
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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Finding the right job isn’t always easy. Kelly® Professional & Industrial takes the guesswork out of your job search by connecting you with great opportunities that work for you. That means your schedule, your interests, and your career plan. In fact, our company created the staffing industry with the goal of connecting people with great office jobs—so you could say we’re pretty good at itAbout Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
