Customer Service Team Leader

2 weeks ago


charlotte, United States CRG Full time

Customer Service Team Leader

Our client, a chemical distribution company that is headquartered in Germany is looking for a Customer Service Team Leader to join their team in their new Charlotte office. This person will be responsible for communicating with logistics and warehouse service providers, collaborating with the customer service and facilities business manager, and working closely with the sales team. They are looking for someone with industry experience, relevant customer service and management experience, and someone that can work well in a fast-paced environment.


Opportunity: Direct Hire

Location: Charlotte, NC

Schedule: Monday – Friday 8am-5pm (HYBRID)

Salary: $70,000 + discretionary bonus

Benefits:

  • Health and Dental Insurance
  • Eligible for 401k after 1 year of employment
  • 20 PTO days + flexible federal holidays


Responsibilities:

  • Responsible for overseeing the operation of the Customer Service function which includes communication with logistics and warehouse service providers.
  • Collaboration with the Customer Service & Facilities Business Manager to ensure consistent and best practice within the company.
  • Work closely with the sales team to ensure customer order fulfilment; ensure that all customer enquiries / complaints are dealt with in a timely manner.
  • Ensure team members understand customer needs and deliver expected outcomes.
  • Motivate, coach, develop, train new team members, monitor team performance and recommend areas for improvement.
  • Retain responsibility for a number of customer accounts to keep abreast of current processes and procedures.
  • To be a positive influence and contribute to the Customer Service management team culture.
  • Ensure compliance with company policies and procedures.
  • Keep key stakeholders informed of any potential concerns at all times.
  • Report to management and make suggestions for improvements.


Qualifications:

  • Bachelors Degree required.
  • 1-2 years of management experience in client success or similar role.
  • Experience with SAP and CRM software.
  • Experience within the chemical, distribution, logistics, or manufacturing industry.

Category Code: JN003, JN037



  • Charlotte, United States CRG Full time

    Customer Service Team LeaderOur client, a chemical distribution company that is headquartered in Germany is looking for a Customer Service Team Leader to join their team in their new Charlotte office. This person will be responsible for communicating with logistics and warehouse service providers, collaborating with the customer service and facilities...


  • charlotte, United States CRG Full time

    Customer Service Team LeaderOur client, a chemical distribution company that is headquartered in Germany is looking for a Customer Service Team Leader to join their team in their new Charlotte office. This person will be responsible for communicating with logistics and warehouse service providers, collaborating with the customer service and facilities...


  • Charlotte, North Carolina, United States Food Lion Full time

    Job Title: Customer Service LeaderFood Lion is seeking a Customer Service Leader to provide fast, easy, flexible, and friendly service to our customers. The ideal candidate will have effective communication and customer service skills, as well as the ability to learn multiple tasks and technical requirements of the job.Key Responsibilities:Provide prompt,...


  • Charlotte, North Carolina, United States Food Lion Full time

    Job Summary:As a Customer Service Leader at Food Lion, you will be responsible for providing fast, easy, flexible, and friendly service to our customers. You will assist the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual, maximizing sales through excellent...


  • Charlotte, North Carolina, United States Food Lion Full time

    Job Title: Customer Service Leader - Office AssistantAt Food Lion, we're committed to providing exceptional customer service. As a Customer Service Leader - Office Assistant, you'll play a key role in ensuring our customers receive the best possible experience.Key Responsibilities:Provide fast, easy, flexible, and friendly service to customersAssist the...

  • Team Leader

    1 month ago


    Charlotte, North Carolina, United States Panera Bread Full time

    Team Manager Job DescriptionAt Panera Bread, we're seeking a highly motivated and experienced Team Manager to join our team. As a Team Manager, you will be responsible for leading a team of associates to deliver exceptional customer experiences and drive business results.Key Responsibilities:Lead and Develop Your Team: Hire, train, and develop a...


  • Charlotte, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Store Leader

    4 weeks ago


    Charlotte, North Carolina, United States Woodie's Auto Service & Repair Full time

    Job OverviewWoodie's Auto Service is seeking a highly motivated and experienced Store Leader to join our team. As a Store Leader, you will be responsible for driving store sales and profitability, managing staff, and maintaining a positive and productive work environment.Key ResponsibilitiesDrive store sales and profitability through effective sales...

  • Kitchen Team Leader

    3 weeks ago


    Charlotte, North Carolina, United States Chick-fil-A - Arboretum Full time

    Job DescriptionAt Chick-fil-A - Arboretum, we're looking for a skilled Kitchen Team Leader to oversee the production of high-quality food in a fast-paced environment. As a key member of our kitchen team, you'll be responsible for ensuring precision and accuracy in food preparation, while maintaining proper quality-assurance and food-safety procedures.The...


  • Charlotte, North Carolina, United States Finexio Full time

    Job Title: Customer Implementation Project LeaderFinexio is a leading provider of AP Payments as a Service, offering a cutting-edge embedded payments approach for business-to-business payments. Our innovative solution simplifies the way businesses process and receive B2B payments by integrating electronic payments and cash flow improvement solutions directly...


  • Charlotte, United States Food Lion Full time

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food...


  • Charlotte, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 384244_external_USA-NC-Charlotte Address: USA-NC-Charlotte-9323 North Tryon Street Store Code: Store 02215 FRONT END (7231179) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Charlotte, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 214175_external_USA-NC-Charlotte Address: USA-NC-Charlotte-9323 North Tryon Street Store Code: Store 00985 Front End (7217700) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Charlotte, United States Echelon Supply & Service Full time

    Company: Echelon Supply & Service Position: Customer Service Representative Overview: Since 1977, Echelon Supply & Service has been a leading supplier of hoses and hose assemblies for commercial and military applications throughout the world. Due to current, as well as projected future growth, Echelon is currently seeking a competitive, team oriented and...


  • Charlotte, North Carolina, United States H&R Block Full time

    Job Title: Multi-Unit Team LeaderJob Summary:We are seeking a highly skilled and experienced Multi-Unit Team Leader to join our team at H&R Block. As a Multi-Unit Team Leader, you will be responsible for providing leadership and guidance to our tax office teams, ensuring that our clients receive exceptional service and that our offices operate efficiently...


  • Charlotte, North Carolina, United States Burlington Full time

    Customer Service Lead RoleAs a Customer Service Lead at Burlington, you will be responsible for directing cashier coverage and customer flow at the front of lines to ensure efficient service. You will also assist the management team in communicating promotions and company updates. Additionally, you will monitor and validate returns, exchanges, check...


  • Charlotte, North Carolina, United States Finexio Full time

    Job DescriptionFinexio is a leading provider of AP Payments as a Service, revolutionizing the way businesses process and receive B2B payments. As a key member of our team, you will play a crucial role in ensuring a seamless customer experience through the implementation of our innovative solutions.About the RoleWe are seeking an experienced Onboarding...


  • charlotte, United States simatec Full time

    Company Descriptionsimatec is a manufacturer of innovative maintenance solutions with high value proposition providing maintenance and reliability products within manufacturing industries worldwide. simatec develops and produces everything connected with the fitting, dismounting, and maintenance of bearings. As an independent family-owned enterprise, simatec...


  • charlotte, United States simatec Full time

    Company Descriptionsimatec is a manufacturer of innovative maintenance solutions with high value proposition providing maintenance and reliability products within manufacturing industries worldwide. simatec develops and produces everything connected with the fitting, dismounting, and maintenance of bearings. As an independent family-owned enterprise, simatec...


  • Charlotte, United States simatec Full time

    Company Descriptionsimatec is a manufacturer of innovative maintenance solutions with high value proposition providing maintenance and reliability products within manufacturing industries worldwide. simatec develops and produces everything connected with the fitting, dismounting, and maintenance of bearings. As an independent family-owned enterprise, simatec...