PT Customer Service Leader

4 months ago


Charlotte, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 214175_external_USA-NC-Charlotte
Address: USA-NC-Charlotte-9323 North Tryon Street
Store Code: Store 00985 Front End (7217700)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Charlotte, North Carolina, United States Michaels Stores, Inc. Full time

    About Michaels Stores, Inc.Michaels Stores, Inc. is a leading arts and crafts retailer offering a wide range of products for hobbyists and DIY enthusiasts. As a PT Seasonal Customer Service Representative at Michaels, you will play a vital role in delivering exceptional customer experiences, helping customers find what they need, and ensuring a smooth...


  • Charlotte, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...

  • Physical Therapist

    2 months ago


    Charlotte, United States FYZICAL Therapy and Balance Centers Full time

    Job DescriptionJob DescriptionFind your perfect career fit with FYZICAL, an innovative company that is committed to your growth and success, when you join us at our Monroe, NC location as our newest Physical Therapist (PT)!Feel secure knowing you are backed by a supportive practice leader who has chosen you to be part of an elite group of professionals...

  • PT Customer Lead

    4 months ago


    Charlotte, United States Food Lion Full time

    pt Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide fast, easy, flexible and friendly service to our customers through the achievement of Food...


  • Charlotte, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 384244_external_USA-NC-Charlotte Address: USA-NC-Charlotte-9323 North Tryon Street Store Code: Store 02215 FRONT END (7231179) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Charlotte, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 285976_external_USA-NC-Charlotte Address: USA-NC-Charlotte-7400 Candlewych Lane Store Code: Store 01262 Front End (7220673) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Charlotte, North Carolina, United States Food Lion Full time

    A rewarding career opportunity awaits at Food Lion, a division of Ahold Delhaize USA.">The company, with over 2,000 stores and distribution centers across more than 20 states, serves millions of customers each week through a uniquely local omnichannel experience. As FT Manager Customer Service, you will be part of the largest grocery retail group on the East...


  • Charlotte, North Carolina, United States BRAHMIN LEATHER WORKS LLC Full time

    Role DescriptionThe Sales and Service Leader is accountable for driving sales growth, delivering exceptional customer experiences, and maintaining a high-performing sales floor. Key responsibilities include:Develop and execute sales strategies to meet or exceed sales targets.Build and maintain strong relationships with customers, responding to their needs...


  • Charlotte, United States Service Experts Full time

    Position Title: Customer Service Specialist Reports To: General Manager or Office Manager Status: Full-time, Regular position Category: Customer Service/Support Location Name: Komfort Air Service Experts Location Address: 8107 Arrowridge Blvd Suite Q, Charlotte, NC 28273 Join the team of experts and realize your true potential! Why You Should Join the...


  • Charlotte, United States Avis Budget Group Full time

    $15.00/hourMonthly Commission OpportunityShift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist...


  • Charlotte, United States Avis Budget Group Full time

    $15.00/hourMonthly Commission OpportunityShift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist...


  • Charlotte, United States Avis Budget Group Full time

    $15.00/hourMonthly Commission OpportunityShift Premium may ApplyImmediately hiring! If the idea of spending the day a sitting behind a desk in a call center or working as a cashier in a retail store leaves you feeling bored, join our driven high-energy Avis Budget Group enterprise.What You’ll Do:This is an outdoor combination role, where you will assist...


  • Charlotte, United States Tarheel Linen Service , Inc. Full time

    Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career...

  • Food Service Leader

    6 days ago


    Charlotte, North Carolina, United States U S National Whitewater Center Full time

    Career OpportunityWe are seeking a talented Food Service Leader to join our team at U S National Whitewater Center. As a key member of our food service department, you will be responsible for leading a team of cooks and servers to deliver exceptional dining experiences.Key Responsibilities:Lead and motivate kitchen staff to achieve high levels of performance...


  • Charlotte, North Carolina, United States Caring Transitions Full time

    Job OverviewCaring Transitions is a full-turnkey company providing professional relocation, liquidation services, and clean-out services to seniors and their families. We are seeking part-time Team Members and Team Leaders in Training who can provide world-class customer service.


  • Charlotte, North Carolina, United States Woodie's Auto Service & Repair Full time

    Compensation and BenefitsWe offer a competitive salary range of $70,000 - $90,000 per year, depending on experience. Additionally, we provide a comprehensive benefits package, including health insurance, 401(k) matching, paid time off, and opportunities for advancement.Job DescriptionYou will focus on continuing our winning team culture by driving store...


  • Charlotte, North Carolina, United States SpeeDee Oil Change and Auto Service Full time

    Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our customers, and maintaining a clean and organized store...


  • Charlotte, North Carolina, United States Sedgwick Full time

    About UsSedgwick is a leading provider of risk management and benefits solutions. We are committed to delivering exceptional customer experiences and making a positive impact on the world.Our MissionAt Sedgwick, we strive to be the most trusted partner in managing risks and optimizing benefits. Our mission is to empower our clients to succeed by providing...


  • Charlotte, North Carolina, United States Automatic Leasing Service Full time

    Job OverviewWe are seeking dependable delivery drivers to join our team at Automatic Leasing Service.CompensationThe successful candidate will be paid a competitive hourly rate of $20.00, with opportunities for quarterly bonuses and retention bonuses up to $1,000.Job ResponsibilitiesAs a customer service delivery representative, you will be responsible for...


  • Charlotte, North Carolina, United States Genesys Cloud Services, Inc. Full time

    Genesys Cloud Services, Inc. is a global leader in delivering exceptional customer experiences through innovative solutions.We empower organizations to accelerate growth by providing empathetic, personalized interactions at scale, driving customer loyalty, workforce engagement, efficiency, and operational improvements.As a highly skilled Senior CCaaS...