FT Customer Service Leader

3 months ago


Charlotte, United States Food Lion Full time
Category/Area of Expertise: Retail Operations
Job Requisition: 384244_external_USA-NC-Charlotte
Address: USA-NC-Charlotte-9323 North Tryon Street
Store Code: Store 02215 FRONT END (7231179)

Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practice Manual, maximizing sales through excellent customer service.

DUTIES AND RESPONSIBILITIES

•Smile and provide prompt, accurate and friendly service while engaging customers to create a positive shopping experience
•Greet each customer and uses his or her name whenever possible
•Avoid personal conversations with other associates when customers are present
•Ensure store office functions are completed accurately and on time using accounting packets; communicates all cash variances to the Assistant Customer Service Manager
•Maintain knowledge of office procedures including cash reports, register checkups, deposits, Western Union, money orders and Coinstar
•Ensure work station and front end area of the store has a neat and clean presentation
•Maintains proper knowledge of all sales associate register functions and Front End accounting services
•Report any register malfunction to the Customer Service Manager or, in the absence of the MOD, place service calls in an efficient manner
•Ensure the MVP savings center KIOSK is filled with paper and properly working
•Performs the task of sales associate when scheduled or as needed per the surge plan guidelines
•Performs the task of the customer lead as needed to ensure service standards are maintained
•Maintain alertness and calls for assistance when needed to service customers per service standards
•Is courteous and helpful to other associates
•Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to the Food Lion dress code
•Adhere to all company guidelines, policies and standard practices
•Observe and correct all unsafe conditions that could cause associate or customer accidents
•Notify QA of any cleaning issues or maintenance required on front end
•Successfully complete computer based training (CBT) and training aid courses
•Perform all other duties as assigned

QUALIFICATIONS

•High school graduate or equivalent preferred
•Effective communication and customer service skills
•Ability and willingness to learn multiple tasks and technical requirements of the job
•Ability to perform the technical requirements of cashier and service center
•Must meet minimum age requirements to perform specific job functions
•Must be able to meet the physical requirements of the position, with or without reasonable accommodations

PHYSICAL REQUIREMENTS

•Ability to use computers and other communication systems required to perform job functions
•Perform repetitive hand and arm motions
•Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion
•Pull or push up to 75 lbs. on occasion
•Stand 100% of the time, frequently walking short distances
•Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners
•Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine (where applicable), scanner, computer, and calculator
•Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
•Meet established volume activity standards for the position
•Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
•Have sufficient visual ability to check ID cards, checks, invoices and other written documents
•BOTTLES where applicable: Move empty bottles and containers from the front end to the back room

Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

  • Charlotte, North Carolina, United States Food Lion Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a FT Customer Service Leader. In this role, you will be responsible for assisting the Customer Service Manager and Assistant Customer Service Manager in maintaining standards according to the Front End Standard Practice Manual. Your primary goal will be to...


  • Charlotte, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...


  • Charlotte, North Carolina, United States Food Lion Full time

    A rewarding career opportunity awaits at Food Lion, a division of Ahold Delhaize USA.">The company, with over 2,000 stores and distribution centers across more than 20 states, serves millions of customers each week through a uniquely local omnichannel experience. As FT Manager Customer Service, you will be part of the largest grocery retail group on the East...


  • Charlotte, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a Customer Service Leader to join our team at Food Lion. This role is responsible for providing fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards.


  • Charlotte, North Carolina, United States Food Lion Full time

    OverviewFood Lion is a leading grocery store chain with a rich history dating back to 1957. As a FT Assistant Manager Customer Service, you will play a crucial role in supporting the management and duties of store operations to meet financial and sales goals.Job SummaryWe are seeking an experienced and skilled leader to join our team as a FT Assistant...


  • Charlotte, North Carolina, United States Food Lion Full time

    Job SummaryWe are seeking a highly motivated Customer Service Operations Leader to join our team at Food Lion. As a key member of our store operations team, you will be responsible for supporting the management and duties of store operations to meet financial and sales goals. You will build associate and customer relations and promote a strong culture in...


  • Charlotte, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 214175_external_USA-NC-Charlotte Address: USA-NC-Charlotte-9323 North Tryon Street Store Code: Store 00985 Front End (7217700) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10...


  • Charlotte, United States Food Lion Full time

    Category/Area of Expertise: Retail Operations Job Requisition: 214175 Address: USA-NC-Charlotte-9323 North Tryon Street Store Code: Store 00985 Front End (7217700) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week...


  • Charlotte, United States Food Lion Full time

    Address: USA-NC-Charlotte-8100 Idlewild Road Store Code: Store 00769 Front End (7215010) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...


  • Charlotte, United States Food Lion Full time

    Address: USA-NC-Charlotte-8100 Idlewild Road Store Code: Store 00769 Front End (7215010) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states. PRIMARY PURPOSE To provide...


  • Charlotte, North Carolina, United States Michaels Stores, Inc. Full time

    Job DescriptionThe Customer Experience Leader will be responsible for delivering a customer-centric shopping experience by managing and executing effective omnichannel processes. This role will focus on maintaining store recovery standards to deliver our Brand Promises and providing friendly customer service.Assist Store Manager in leading and managing...


  • Charlotte, United States Agora Window Cleaning Llc Full time

    Job DescriptionJob DescriptionFT position available with paid training. Position involves residential window cleaning (inside/outside), gutter cleaning, and pressure washing. Physically demanding job performed at times in extreme weather (heat/cold). Requires the ability to work atop at 32 foot ladder and carry up to 50 LBs. Requires a valid clean drivers...


  • Charlotte, North Carolina, United States BRAHMIN LEATHER WORKS LLC Full time

    Role DescriptionThe Sales and Service Leader is accountable for driving sales growth, delivering exceptional customer experiences, and maintaining a high-performing sales floor. Key responsibilities include:Develop and execute sales strategies to meet or exceed sales targets.Build and maintain strong relationships with customers, responding to their needs...


  • Charlotte, North Carolina, United States U S National Whitewater Center Full time

    About the RoleWe are looking for a Service Excellence Leader to join our Guest Services team at U S National Whitewater Center.This role involves leading the team in providing exceptional customer service and creating a positive guest experience.Main Responsibilities:Develop and implement strategies to improve customer service and communication...


  • Charlotte, North Carolina, United States REM HEALTH MEDICAL GROUP PA Full time

    About the JobAt REM Health Medical Group, P.A., we're committed to delivering exceptional patient care and service. As a Patient Care Coordinator, you'll play a critical role in ensuring our patients receive the highest level of support and attention.Key Responsibilities:Respond to customer inquiries and resolve issues in a timely and professional...


  • Charlotte, North Carolina, United States Genesis of Charlotte Full time

    We're seeking a highly skilled Luxury Vehicle Service Leader to join our team at Genesis of Charlotte. As a leader in our service department, you'll be responsible for overseeing the service operation, managing a team of service advisors and technicians, and delivering exceptional customer experiences.The estimated annual salary for this position is $100,000...


  • Charlotte, United States Tarheel Linen Service , Inc. Full time

    Looking for a stable company where you can make a difference? Career opportunity with growing, successful regional family owned and professionally managed company, servicing customers since 1934. Local business is looking for an inside Customer Service Representative. Candidate must be outgoing, dependable and highly motivated individual who is career...


  • Charlotte, United States Food Lion Full time

    At Food Lion, Associates are the most important assets to our organization. We want associates to have meaningful careers full of variety and challenges. Each associate contributes to the overall success of Food Lion, and in return, we strive to provide all associates with a fulfilling work experience and reward performance and commitment. We are committed...


  • Charlotte, North Carolina, United States Food Lion Full time

    Career Opportunity in Grocery RetailAhold Delhaize USA is a leading grocery retail company on the East Coast, operating over 2,000 stores across 20+ states. We're committed to delivering exceptional customer experiences and creating a positive work environment for our employees.In this FT Manager Customer Service role, you'll lead a team of customer service...


  • Charlotte, North Carolina, United States Tarheel Linen Service, Inc. Full time

    About the RoleWe are seeking an experienced professional to join our team as an Assistant Office Manager. This role will involve supporting the company's operations, maintaining office systems, and providing exceptional customer service.The ideal candidate will have a strong background in administrative procedures, financial management, and team leadership....