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Customer Service Team Manager
1 month ago
Company Description
simatec is a manufacturer of innovative maintenance solutions with high value proposition providing maintenance and reliability products within manufacturing industries worldwide. simatec develops and produces everything connected with the fitting, dismounting, and maintenance of bearings. As an independent family-owned enterprise, simatec has been delivering outstanding achievements for over 40 years. Novel technologies are used to simplify complex operations and reduce maintenance efforts worldwide, ensuring machines keep running smoothly.
Role Description
This is a full-time on-site role as a Customer Service Team Manager at simatec in Charlotte, NC. As the Team Manager, you will be responsible for overseeing customer support operations, managing a team of customer service representatives, ensuring customer satisfaction, and delivering exceptional service to clients on a daily basis.
Other tasks may be requested such as:
Account management
Customer onboarding assistance
Specific account duties
Qualifications
- Customer Service Management, People Management, and Customer Satisfaction skills
- Experience in Customer Support and Customer Service
- Strong interpersonal and communication skills
- Ability to lead and motivate a team
- Problem-solving and conflict resolution abilities
- Previous experience in a similar role is a plus
