A/R Recovery Representative I
1 month ago
Responsibilities:
• Manage and resolve past due receivable inquiries through inbound and outbound phone and email communication with clients and external partners
• Maintain a basic understanding of our products and services including Payroll, Human Resource Services, and/or Acquired portfolios
• Review and address daily payroll holds when past due balances are present
• Utilize Microsoft Word and Excel to maintain accurate records of customer credit and other related information
• Balance service and collection effectiveness to mitigate risk and exposure to the company
• Resolve disputes through available resources and corresponding systems to collect revenue received from our products and services
• Maintain compliance with department policies and procedures
• Participate in ongoing training to enhance knowledge and skills
• Use your decision-making skills to monitor customer accounts and take appropriate action based on the situation
• Provide quality customer service to both internal and external customers while educating them on the resolution process.• Proficient in using Microsoft Excel and Microsoft Word
• Excellent customer service and communication skills
• Experience in providing training
• Understanding and ability to follow procedures and compliance
• Knowledge of payroll, invoice, and billing functions
• Familiarity with human resources (HR) administration
• Background in finance and accounting functions
• Experience in collection processes and revenue accounting
• Ability to build relationships with partners
• Skills in dispute resolution and recovery processes
• Strong decision-making and mitigation abilities
• Ability to work with external customers and external partners
• Understanding of department policies
• Familiarity with Paychex software
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