A/R Recovery Representative I
1 month ago
Responsibilities:
• Manage and resolve inquiries related to past due and returned receivables through inbound and outbound phone and email communication.
• Develop and maintain a basic understanding of our products and services, including Payroll and Human Resource Services.
• Address billing disputes and collect revenue from products and services using available resources and corresponding systems.
• Mitigate risk and exposure to the company by balancing service and collection effectiveness.
• Review daily payroll holds and contact clients promptly when past due balances are detected.
• Maintain department policies and procedures to ensure daily compliance.
• Participate in ongoing training to enhance knowledge and skills.
• Contribute to the education of clients, partners, and product areas on the resolution process.
• Process customer credit applications accurately and efficiently.
• Maintain accurate customer credit records.• Demonstrable experience in customer service and communication
• Proficiency in Microsoft Excel and Microsoft Word
• Experience in training and implementing procedures in line with compliance rules
• Knowledge of payroll, invoice, and billing functions
• Understanding of Human Resources (HR) Administration and Finance
• Familiarity with Collection Processes and Revenue Accounting
• Ability to work effectively with partners and engage in dispute resolution
• Experience in recovery and decision-making processes
• Skills in risk mitigation
• Ability to interact professionally with external customers and partners
• Understanding of department policy and Paychex software
• Proficiency in accounting functions.
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A/R Recovery Representative I
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Recovery Representative I
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