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Customer Service Representative I

1 month ago

Rochester, New York, United States Talent Software Services Full time
Job Summary:

As a Customer Service Representative I, you will be responsible for resolving customer inquiries via telephone, email, walk-in, and mail regarding plan benefits, claim payments and denials, and eligibility in accordance with custom designed benefit plans. You will provide polite, professional, and courteous service to customers, meeting statistical goals and adhering to all Customer Service policies and procedures.


Key Responsibilities:
  • Research and respond to customer inquiries via various channels
  • Meet set statistical performance measures
  • Act as a liaison between customers, internal departments, vendors, and business associates
  • Assist with training of other team members
  • Participate in ongoing training to further knowledge of regulations, software systems, policies and procedures

Requirements:
  • Associates degree in Business Administration or related field with a minimum of six months work experience
  • Successful completion of the Customer Service Training Program
  • Ability to multitask in a fast-paced environment while maintaining high accuracy
  • Excellent oral, written, and listening skills
  • Capability to handle stressful situations in a professional manner
  • Ability to respond to all inquiries in a calm, polite, professional manner
  • PC skills required
  • Work occasional overtime as required to meet business needs

Physical Requirements:
  • Must be able to function for long periods of time sitting at a desk using a keyboard
  • Will need the ability to use a headset to listen to customer conversations

Equal Opportunity Employer:
Excellus Client is an Equal Opportunity Employer.