Sales and Service Manager

3 weeks ago

Piscataway, United States 24 Hour Fitness Full time

FULL-TIME Full-time

LOCATION 1327 Centennial Avenue Piscataway NJ 08854

JOB SUMMARY

The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for hiring and developing talented team members who build relationships and translate the value of 24 Hour Fitness product and service offerings, have a strong focus on behaviors that drive member acquisition and retention, and proactively review process and team member effectiveness. The SSM drives both successful guest and member engagement, and attainment of sales revenue goals.

ESSENTIAL DUTIES & RESPONSIBILTIES

Leadership Excellence

  • Hires, trains and fosters continuous development of all Sales and Service team members.

  • Leads Sales and Service team members to provide members with a full complement of product and service offerings tailored to meet members' individual needs. Models relationship building and product/service offerings, and acts as subject matter expert to support all team members in providing guests and members with tailored solutions and experiences.

  • Cultivates Sales and Services team members' skills through continuous assessment, feedback and coaching.

  • Implements and oversees ongoing training to ensure all Sales and Service team members provide exceptional service in a member-centric environment. Regularly shares industry updates to complement offerings.

  • Manages overall performance, engagement, and personnel matters for Sales and Service team members.

  • Manages Sales and Services team schedule within budgeted hours to ensure adequate coverage to meet member and guest needs.

  • Responsible for the successful attainment of department targets, including new member sales and fitness revenue, retail and member retention.

Sales Management & Personal Sales

  • Drives all new sales efforts within the club including new member sales, EFT, Point of Sale (POS) fitness packages, retail, and any club specific sales offerings.

  • Develops business plans and review weekly sales numbers & club statistics with GM to identify potential revenue gaps and modify team execution strategy as necessary.

  • Establishes monthly, weekly and daily sales goals for all Sales and Services

  • Develops, executes and coordinates local club marketing activities.

  • Generates new business through lead management

  • Maintains current knowledge and awareness of marketing campaigns in order to effectively communicate to members and prospective members.

  • Ensures new members are properly on-boarded with a plan to help achieve their intended health and wellness goals.

  • Consistently achieves or exceeds personal and team sales goals.

Member Experience

  • Partner with General Manager (GM) to provide a best-in-class, member-centric experience that is tailored to guest and member needs.

  • Lead by example to provide a clean, friendly, well-maintained club to members and guests.

  • Partner with club Personal Training team to execute company fitness initiatives designed to improve the overall member experience and meet club financial targets.

  • Engage members with various fitness offerings including personal training, group exercise classes and 24GO digital content.

  • Resolve member inquiries, concerns, and complaints in a professional manner within 24 Hour Fitness corporate and club parameters.

ORGANIZATION RELATIONSHIPS

The SSM reports to the General Manager. All Sales and Service Experts and Sales and Service Associate will report directly to the Sales and Service Manager.

QUALIFICATIONS

Knowledge, Skills & Abilities

  • Positive and productive leadership, including motivating, coaching, and communicating with diverse groups

  • Possess a strong member centric focus and is comfortable in engaging with members in person.

  • Responds professionally to requests and inquiries from guests, members and team members.

  • Possesses strong organizational skills to execute and prioritize multiple tasks

Minimum Educational Level/Certifications

  • High School Diploma or GED required

  • Bachelor's Degree preferred

  • Current Cardiopulmonary Resuscitation (CPR) and Automated External Defibrillator (AED) from approved organization

Minimum Work Experience and Qualifications

  • Prior management experience in service sales industry leading 4-10 employees preferred.

  • 1-2 years of experience in service sales preferred.

  • Fitness industry experience preferred.

Physical Demands/ Environmental Conditions

  • Ability to work in club office; move about club floors and rooms

  • Occasionally required to demonstrate or explain proper physical fitness activities, techniques and procedures

  • Ability to communicate telephonically with members

  • Ability to access and operate company computer systems including: document preparation, data entry, read and interpret general and financial reports from a computer data base or email system

  • While performing the duties of this job, the team member will be regularly exposed to moving mechanical parts

  • Ability to work a varied schedule to support the needs of the business, including frequent extended workdays, weekends, and holidays may be required

  • Able to work in a loud environment

Travel Requirement

  • Availability to travel 10% of the time to attend training and meetings

DISCLAIMER : This job description is intended to describe the general job functions and requirements for this position. This is not intended to be an exhaustive list of all the qualifications, responsibilities, duties, and skills required. 24 Hour Fitness reserves the right to modify, add, or remove duties as necessary.

Benefits Summary

24 Hour Fitness offers benefit programs designed to meet the diverse needs of all team members, including health coverage, as well as Company paid benefits that are automatically provided at no cost, such as group life and accident insurance. There are eligibility requirements for each plan based on your position, hire and/or service date and your average hours worked. Benefit eligible team members may also accrue vacation hours. All 24 Hour Team members, and their eligible dependents, receive a complimentary membership.

Compensation Summary

All Employees: Free Club Membership, Employee Assistance Program (EAP), Basic Group Live and AD&D Insurance ($10,000), and 401k Savings and Investment Plan.

Average of 30 hours or more per week: Medical/Dental/Vision Benefits, Paid Time Off, and Sickness Benefits (in addition to the above).

Actual offer may vary from posted hiring range based on location, work experience, and/or education.

Pay Range: $21.26 - $25.98

FUNCTIONAL GROUP Club Management

  • Sales and Service Manager

    3 weeks ago

    Piscataway, United States 24 Hour Fitness Full time

    FULL-TIME Full-time LOCATION 1327 Centennial Avenue Piscataway NJ 08854 JOB SUMMARY The Sales and Service Manager (SSM) ensures the club delivers an outstanding and well-rounded sales and service experience to all guests and members through a compelling approach of offering membership, fitness and retail products and services. The SSM is responsible for...

  • Sales and Service Expert

    4 months ago

    Piscataway, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 1327 Centennial Avenue Piscataway NJ 08854 **Who we?are** At 24 Hour Fitness,?we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable,?and welcoming to everyone. We're on the hunt for team members who are committed to...

  • Sales and Service Associate

    1 month ago

    Piscataway, United States 24 Hour Fitness Full time

    24 Hour Fitness - 1327 Centennial Ave [Guest Service / Front Desk] As a Sales and Service Associate at 24 Hour Fitness, you'll: Deliver an outstanding and well-rounded sales and service experience to all guests and members; Ensure guests have a welcoming, informative, and enjoyable experience when they visit; Help inspire guests to take the right next steps...

  • Customer Service Manager

    3 weeks ago

    Piscataway, United States Wellington Executive Search, I Full time

    Our client is a well-respected supplier of products, services, and equipment used by pharmaceutical manufacturers. We are looking to hire a new Customer Service Leader (Manager). This is a full-time job with benefits. It is a hybrid job with 3 days in the office and 2 days working from home. Pharmaceutical and/or Food/Nutritional/Chemical ingredient industry...

  • Sales Manager

    3 weeks ago

    Piscataway, United States Paychex Full time

    Overview Manages district sales effort in accordance with corporate guidelines to increase client base through the implementation of specifically approved sales and marketing programs. Responsibilities Manages the achievement of corporate objectives by individual product line within area of district responsibility and within budgeted financial...

  • Fitness Sales and Service Expert

    4 weeks ago

    Piscataway, New Jersey, United States 24 Hour Fitness Full time

    About the RoleWe are seeking a highly motivated and enthusiastic Fitness Sales and Service Expert to join our team at 24 Hour Fitness. As a Fitness Sales and Service Expert, you will be responsible for delivering an outstanding and well-rounded sales and service experience to all guests and members.Key ResponsibilitiesShare your passion for fitness by...

  • Assistant Manager

    4 days ago

    Piscataway, United States Mr. Tire Auto Service Centers Full time

    Job DescriptionResponsibilities:   Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs   Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions.  Attend to all guest needs in...

  • Fitness Sales and Service Representative

    4 weeks ago

    Piscataway, New Jersey, United States 24 Hour Fitness Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Sales and Service Associate. As a key member of our fitness community, you will be responsible for delivering an exceptional sales and service experience to our members and guests.Key ResponsibilitiesDevelop first-name relationships with members, answer...

  • E-commerce Sales Growth Strategist

    5 days ago

    Piscataway, New Jersey, United States Healthy and Natural Beauty USA Corp Full time

    About the RoleWe are seeking an experienced Sales Manager to drive revenue growth across all sales channels, including brokers and e-commerce. As a key member of our team, you will work closely with internal teams to build and execute go-to-market strategies that align with our sales and e-commerce vision.ResponsibilitiesDevelop and implement sales...

  • Sales and Service Associate

    1 month ago

    Piscataway, United States 24 Hour Fitness Full time

    **FULL-TIME** Part-time **LOCATION** 1327 Centennial Avenue Piscataway NJ 08854 **Who we are** At 24 Hour Fitness, we are dedicated to our mission of creating a healthier, happier world. We are passionate about providing a fitness community that is accessible, affordable, and welcoming to everyone. We're on the hunt for team members who are committed to...

  • Senior Account Manager

    3 weeks ago

    Piscataway, United States Verizon Full time

    When you join Verizon Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect around the world. We're a human network that reaches across the globe and works behind the scenes. We anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come...

  • Sales & Customer Service Associate

    4 months ago

    Piscataway, United States Massage Envy Full time

    Overview: Where Better Careers Begin! Massage Envy Piscataway Do you have a passion for helping others? At the Massage Envy Piscataway franchise, we support and inspire you to be your best while we work together to help clients feel their best. As a team, we're committed to delivering an excellent experience and growing our member base to help more people...

  • Protein Services Market Development Manager

    1 month ago

    Piscataway, New Jersey, United States GenScriptProBio Full time

    About the RoleThe Market Development Manager, Protein Services is a key position within the Protein business unit at GenScript/ProBio. This role is responsible for managing the product lifecycle, including P&L, market analysis, product roadmap & strategy, pricing review, process optimization, and internal system upgrades.Key ResponsibilitiesManage product...

  • Global Protein Services Product Manager/Director

    4 weeks ago

    Piscataway, New Jersey, United States GenScriptProBio Full time

    About GenScriptGenScript Biotech Corporation is a global biotechnology group with a presence across North America, Europe, the Greater China, and Asia Pacific. Founded in 2002, the company has established itself as a leading provider of gene synthesis technology-based services.About ProBioProBio is a division of GenScript that provides end-to-end CDMO...

  • Sales Associate

    1 month ago

    Piscataway, New Jersey, United States Watsco Full time

    Job DescriptionWe are seeking a highly motivated and customer-focused Sales Associate to join our team at Carrier Enterprise (CE). As a Sales Associate, you will play a critical role in delivering exceptional customer service and driving sales growth in our Piscataway, NJ location.Key Responsibilities:Provide superior customer service by executing CE's A6...

  • Sales Representative for Wholesalers and Builders

    4 weeks ago

    Piscataway, New Jersey, United States LIXIL Water Technology Americas Full time

    About UsLIXIL Water Technology Americas is a leading provider of innovative water and housing technology solutions. We are committed to making better homes a reality for everyone, everywhere. Our team is dedicated to delivering exceptional products and services that meet the evolving needs of our customers.Job SummaryWe are seeking a highly motivated and...

  • Market Development Manager, Protein Services

    2 weeks ago

    Piscataway, United States GenScriptProBio Full time

    About GenScript GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a...

  • Market Development Manager, Protein Services

    2 weeks ago

    Piscataway, United States GenScriptProBio Full time

    About GenScript GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a...

  • Market Development Manager, Protein Services

    3 weeks ago

    Piscataway, United States GenScriptProBio Full time

    About GenScript GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a...

  • Strategic Account Manager

    4 weeks ago

    Piscataway, New Jersey, United States Eastern Lift Truck CO Full time

    Strategic Account ManagerEastern Lift Truck Co., Inc. is seeking a highly motivated and results-driven Strategic Account Manager to join our team. As a key member of our sales team, you will be responsible for managing our key accounts portfolio, achieving assigned strategic account objectives, and establishing strong, long-term customer relationships.Main...