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Jean Martin | End User Support Technician
1 month ago
About Us:
Established in 1997, Jean Martin Inc. is a global diversified firm headquartered in New York City, with offices worldwide. We specialize in providing End-To-End Solutions with best-in-class financial services, data analytics, data science, and software engineering & customization services.
With over 2,000 resources across the globe, we help businesses accelerate growth, improve efficiency, and reduce costs by leveraging cutting-edge technologies, including Artificial Intelligence (Machine Learning), Business and Financial Analytics, Salesforce, ServiceNow, Blockchain, IoT, Smart Mobility, and Cloud Computing.
We are hiring an End User Support Technician/ L2 with 2+ years of experience providing effective solutions for software and hardware issues for end user devices. Must have excellent communication and interpersonal skills.
This is a 100% onsite role and candidate MUST be local to the Charlotte, NC area or willing to relocate to the area and work onsite from Day 1.
This is a Full time employment opportunity with Salary and Benefits.
Responsibilities
- Ensuring efficient running of and providing maintenance to various IT systems
- Respond to user inquiries and guide users with simple, step-by-step how-to instructions.
- Inspecting, prioritizing, and maintaining systems to the highest operational standards
- Handling of ServiceNow tickets
- Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
- Support of Microsoft Windows operating system as well as Microsoft Office 365 suite
- How-to assistance of End User assigned IT devices and software
- Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
- Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
- Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
- Providing support for meeting room equipment (Audio and Video)
- Document management like Asset Management, Knowledge Management, Standard Operations Procedures, etc.
- End user training and education
- Strong personal commitment to quality service and good interpersonal skills
Experience/Skills Required
- Current Microsoft, MacOS and Apple iOS operating systems
- Microsoft Office 365 suite
- Video Conferencing Technologies, Microsoft Teams, Zoom
- TCP/IP networking, DHCP, DNS
- Active Directory
- Wireless technologies, VPN technologies
- PC, mobile, and network security
- Telecommunications
- Printing technologies
- Strong troubleshooting skills
- Excellent communication skills, both written and verbal
Education and Experience
- Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field
- 2-4 Years IT Experience
- A+ Certification (Preferrable)
- Net+ Certification (Preferrable)
Jean Martin Inc. is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce.
Why Join Us?
At Jean Martin Inc., we offer a collaborative environment that fosters innovation and professional growth. You’ll have the opportunity to work with leading technologies and contribute to impactful projects that transform industries.
How to Apply:
- Interested candidates should submit their resume and cover letter to mona.sharma@jeanmartin.com
