End User Support Technician

3 days ago


Charlotte, United States Jean Martin Full time

About Us:

Established in 1997, Jean Martin Inc. is a global diversified firm headquartered in New York City, with offices worldwide. We specialize in providing End-To-End Solutions with best-in-class financial services, data analytics, data science, and software engineering & customization services.

With over 2,000 resources across the globe, we help businesses accelerate growth, improve efficiency, and reduce costs by leveraging cutting-edge technologies, including Artificial Intelligence (Machine Learning), Business and Financial Analytics, Salesforce, ServiceNow, Blockchain, IoT, Smart Mobility, and Cloud Computing.


We are hiring an End User Support Technician/ L2 with 2+ years of experience providing effective solutions for software and hardware issues for end user devices. Must have excellent communication and interpersonal skills.


This is a 100% onsite role and candidate MUST be local to the Charlotte, NC area or willing to relocate to the area and work onsite from Day 1.


This is a Full time employment opportunity with Salary and Benefits.


Responsibilities


  • Ensuring efficient running of and providing maintenance to various IT systems
  • Respond to user inquiries and guide users with simple, step-by-step how-to instructions.
  • Inspecting, prioritizing, and maintaining systems to the highest operational standards
  • Handling of ServiceNow tickets
  • Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
  • Support of Microsoft Windows operating system as well as Microsoft Office 365 suite
  • How-to assistance of End User assigned IT devices and software
  • Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
  • Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
  • Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
  • Providing support for meeting room equipment (Audio and Video)
  • Document management like Asset Management, Knowledge Management, Standard Operations Procedures, etc.
  • End user training and education
  • Strong personal commitment to quality service and good interpersonal skills


Experience/Skills Required


  • Current Microsoft, MacOS and Apple iOS operating systems
  • Microsoft Office 365 suite
  • Video Conferencing Technologies, Microsoft Teams, Zoom
  • TCP/IP networking, DHCP, DNS
  • Active Directory
  • Wireless technologies, VPN technologies
  • PC, mobile, and network security
  • Telecommunications
  • Printing technologies
  • Strong troubleshooting skills
  • Excellent communication skills, both written and verbal


Education and Experience


  • Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field
  • 2-4 Years IT Experience
  • A+ Certification (Preferrable)
  • Net+ Certification (Preferrable)


Jean Martin Inc. is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce.


Why Join Us?

At Jean Martin Inc., we offer a collaborative environment that fosters innovation and professional growth. You’ll have the opportunity to work with leading technologies and contribute to impactful projects that transform industries.

How to Apply:

  • Interested candidates should submit their resume and cover letter to mona.sharma@jeanmartin.com



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