End User Support Technician

1 month ago

Charlotte, United States Jean Martin Full time

About Us:

Established in 1997, Jean Martin Inc. is a global diversified firm headquartered in New York City, with offices worldwide. We specialize in providing End-To-End Solutions with best-in-class financial services, data analytics, data science, and software engineering & customization services.

With over 2,000 resources across the globe, we help businesses accelerate growth, improve efficiency, and reduce costs by leveraging cutting-edge technologies, including Artificial Intelligence (Machine Learning), Business and Financial Analytics, Salesforce, ServiceNow, Blockchain, IoT, Smart Mobility, and Cloud Computing.


We are hiring an End User Support Technician/ L2 with 2+ years of experience providing effective solutions for software and hardware issues for end user devices. Must have excellent communication and interpersonal skills.


This is a 100% onsite role and candidate MUST be local to the Charlotte, NC area or willing to relocate to the area and work onsite from Day 1.


This is a Full time employment opportunity with Salary and Benefits.


Responsibilities


  • Ensuring efficient running of and providing maintenance to various IT systems
  • Respond to user inquiries and guide users with simple, step-by-step how-to instructions.
  • Inspecting, prioritizing, and maintaining systems to the highest operational standards
  • Handling of ServiceNow tickets
  • Assistance with Software deployment and with Software related issues (Standard & Non-Standard)
  • Support of Microsoft Windows operating system as well as Microsoft Office 365 suite
  • How-to assistance of End User assigned IT devices and software
  • Standard and non-standard HW Devices (peripherals like monitors, label printers, etc.)
  • Basic HW support for Desktop & Laptop: RAM upgrade, Keyboard exchange, SSD HD replacement
  • Smart Hands experiences for any support team including but not limited to: MFP, Standalone, Networked Printers & Scanners, including toner replacement etc, Servers & Storage
  • Providing support for meeting room equipment (Audio and Video)
  • Document management like Asset Management, Knowledge Management, Standard Operations Procedures, etc.
  • End user training and education
  • Strong personal commitment to quality service and good interpersonal skills


Experience/Skills Required


  • Current Microsoft, MacOS and Apple iOS operating systems
  • Microsoft Office 365 suite
  • Video Conferencing Technologies, Microsoft Teams, Zoom
  • TCP/IP networking, DHCP, DNS
  • Active Directory
  • Wireless technologies, VPN technologies
  • PC, mobile, and network security
  • Telecommunications
  • Printing technologies
  • Strong troubleshooting skills
  • Excellent communication skills, both written and verbal


Education and Experience


  • Ideally a B.S. in Computer Science, MIS, CIS, IT, or related field
  • 2-4 Years IT Experience
  • A+ Certification (Preferrable)
  • Net+ Certification (Preferrable)


Jean Martin Inc. is an equal opportunity employer. We are committed to creating a diverse and inclusive workforce.


Why Join Us?

At Jean Martin Inc., we offer a collaborative environment that fosters innovation and professional growth. You’ll have the opportunity to work with leading technologies and contribute to impactful projects that transform industries.

How to Apply:

  • Interested candidates should submit their resume and cover letter to mona.sharma@jeanmartin.com

  • End User Support Technician

    3 months ago

    Charlotte, United States TEKsystems Full time

    Job DescriptionJob DescriptionDuration3 Year(s) ProjectOnsite 100%Lifetime Background check/Finger printed and financial check6 paid holidays and 5 PTO days a year offeredStart Date: Dec 1 Description• Perform first and second level IT support related activities on incidents and requests with  technologies and services (e.g. desktops/laptops, email,...

  • IT Support Technician

    7 months ago

    Charlotte, United States Ferretti Search Full time

    Our client is looking for a Technology Support Specialist to provide virtual and some on-site support for hardware, software, applications, installations and mobile devices while ensuring a positive employee experience. They will act as the "face of IT" for the customer and offer a personalized experience to the end-users. Responsibilities: Build upon a...

  • Deskside Technician

    1 month ago

    Charlotte, United States VDart Full time

    Tile : Deskside Technician Location : Charlotte, NC (onsite) Job Description As an Onsite Support Technician with minimum of 4-7 years of technical experience in providing quality services to the end users which includes the following key roles and responsibilities: • Manage a team of 25-30 technicians across locations • Manage the reporting of SLAs,...

  • Client Support Specialist

    4 weeks ago

    Charlotte, North Carolina, United States Thrive Full time

    Job OverviewWe are seeking a skilled Client Support Engineer to join our team at Thrive. As a key member of our support staff, you will be responsible for providing top-notch technical assistance to our clients.Key Responsibilities:Diagnose and resolve technical issues with client computers and software applicationsProvide one-on-one training and support to...

  • User Experience Lead

    1 month ago

    Charlotte, United States Diverse Lynx Full time

    Title: User Experience Lead Location : Charlotte, North Carolina ( Day 1 Onsite, Locals Only) Rate: $70/hr-75/hr on c2c Experience - 10+ Who are we looking for? Highly motivated User Experience Lead with at least 10+ years of experience to join our team as we embark on a digital transformation journey. In this role, you will play a pivotal part in...

  • User Experience Lead

    1 month ago

    Charlotte, United States Diverse Lynx Full time

    Title: User Experience Lead Location : Charlotte, North Carolina ( Day 1 Onsite, Locals Only) Rate: $70/hr-75/hr on c2c Experience - 10+ Who are we looking for? Highly motivated User Experience Lead with at least 10+ years of experience to join our team as we embark on a digital transformation journey. In this role, you will play a pivotal part in...

  • User Experience Lead

    1 month ago

    Charlotte, United States Diverse Lynx Full time

    Title: User Experience Lead Location : Charlotte, North Carolina ( Day 1 Onsite, Locals Only) Rate: $70/hr-75/hr on c2c Experience - 10+ Who are we looking for? Highly motivated User Experience Lead with at least 10+ years of experience to join our team as we embark on a digital transformation journey. In this role, you will play a pivotal part in...

  • Hardware Technician

    1 month ago

    Charlotte, North Carolina, United States TEKsystems Full time

    Job Description:TEKsystems is seeking a skilled Hardware Technician to join our team. As a Hardware Technician, you will be responsible for providing technical support to end-users, troubleshooting and repairing computer systems and peripheral equipment, and ensuring optimal workstation performance.Key Responsibilities:Coordinate with teams to track EUC...

  • IT Support Specialist

    5 days ago

    Charlotte, North Carolina, United States QuintEvents Full time

    Job TitleWe are seeking an IT Support Specialist to join our team at QuintEvents.Salary: $60,000 - $80,000 per yearJob DescriptionIn this role, you will be responsible for maintaining and enhancing the organization's IT infrastructure. This includes troubleshooting, diagnosing, and resolving issues related to computer systems, software, hardware, and network...

  • Front End Developer

    1 day ago

    Charlotte, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a skilled Front End Developer to join our team. This role is based in Charlotte, North Carolina, and offers a blend of on-site and remote work. This is a contract to permanent employment opportunity that involves a variety of tasks, including the creation of user-facing features, collaboration with backend...

  • User Experience Specialist

    4 weeks ago

    Charlotte, North Carolina, United States CPI Security Full time

    About CPI SecurityCPI Security is a leading provider of security solutions, committed to delivering exceptional service and protecting the lives of our customers. Our dynamic team is passionate about innovation and strives to create intuitive, user-friendly digital products that exceed expectations.Job DescriptionWe are seeking an experienced User Experience...

  • Head of User Experience

    1 week ago

    Charlotte, North Carolina, United States DebtBook Full time

    Job DescriptionAs a Product Design Director at DebtBook, you will be responsible for leading a team of designers to create innovative and user-centered solutions for our products. You will work closely with cross-functional teams to understand business requirements, define product strategies, and design experiences that meet those needs. Your goal will be to...

  • User Acceptance Testing Associate

    2 weeks ago

    Charlotte, North Carolina, United States K2 Integrity Full time

    Job DescriptionWe are looking for a talented User Acceptance Testing Associate to join our team at K2 Integrity. As a key member of our Financial Crimes Risk Management practice, you will work closely with data science counterparts and product management to design and implement scripts and plans for an application testing strategy.The ideal candidate will...

  • Airport Systems Support Specialist

    4 weeks ago

    Charlotte, North Carolina, United States ServiceTec Full time

    Job SummaryWe are seeking a highly skilled Airport Systems Support Technician to join our team at Charlotte Douglas International Airport (CLT) in South Carolina.Key ResponsibilitiesProvide technical assistance to users of personal computers, networks, servers, and peripheral devicesMaintain and troubleshoot operations and communications hardware and...

  • Network Operations Associate

    5 days ago

    Charlotte, North Carolina, United States QuintEvents Full time

    Role OverviewQuintEvents is seeking an experienced IT Support Technician to join our team. As an IT Support Technician, you will be responsible for maintaining and enhancing the organization's IT infrastructure, providing technical support and guidance to end-users, and supporting the maintenance and administration of network...

  • Highly Skilled Desktop Support Specialist

    1 month ago

    Charlotte, North Carolina, United States TEKsystems Full time

    About the RoleAs a skilled and motivated Desktop Support Specialist, you will play a crucial role in ensuring the smooth operation of our IT systems. With a strong focus on customer satisfaction, you will be responsible for providing top-notch technical support to our team members, addressing any issues that arise and resolving them efficiently.Key...

  • Front-End Engineer

    2 weeks ago

    Charlotte, North Carolina, United States Saxon Global Full time

    Job Title: Front-End EngineerSaxon Global seeks a highly skilled Front-End Engineer to join our team. The successful candidate will have extensive experience in developing scalable front-end applications using React JS, HTML5, and CSS3. In addition to this, they will also be responsible for creating and deploying applications in the Azure environment with...

  • Technology Support Specialist

    5 days ago

    Charlotte, North Carolina, United States Milner Inc Full time

    About the RoleWe are seeking a highly skilled Technology Support Specialist to join our team at Milner Inc. as a Technology Service Technician.The estimated salary for this role is $85,000 - $115,000 per year, depending on experience.This position requires a strong background in computer networking, server operating systems, and network...

  • Technical Support Specialist

    4 weeks ago

    Charlotte, North Carolina, United States Diverse Lynx Full time

    Diverse Lynx Senior Support AnalystAs a Senior Support Analyst at Diverse Lynx, you will play a crucial role in ensuring the smooth operation of our Linux-based infrastructure. Key Responsibilities:Linux Server Administration: Configure, monitor, and maintain Linux (RHEL) servers to ensure optimal performance and security.Job Scheduling and Permissions:...

  • IT Infrastructure Technician

    5 days ago

    Charlotte, North Carolina, United States Milner Inc Full time

    Job SummaryWe are looking for an experienced IT Infrastructure Technician to join our team at Milner Inc. as a Technology Service Technician.The estimated salary for this role is $90,000 - $120,000 per year, depending on experience.This position requires a strong background in computer networking, server operating systems, and network administration.Key...