Network Operations Associate

3 weeks ago


Charlotte, North Carolina, United States QuintEvents Full time
Role Overview

QuintEvents is seeking an experienced IT Support Technician to join our team. As an IT Support Technician, you will be responsible for maintaining and enhancing the organization's IT infrastructure, providing technical support and guidance to end-users, and supporting the maintenance and administration of network infrastructure.

Responsibilities
  • System Maintenance and Troubleshooting:
    • Perform routine system maintenance tasks such as patch management, updates, and backups.
    • Assist in diagnosing and resolving technical issues reported by end-users.
  • User Support and Training:
    • Provide technical support and guidance to end-users, assisting with hardware and software issues.
    • Respond to user inquiries, resolve problems, and escalate complex issues to senior team members when necessary.
  • Network Administration:
    • Support the maintenance and administration of network infrastructure, including switches, routers, and firewalls.
    • Assist in managing user accounts, permissions, and access rights.
  • Security and Data Protection:
    • Assist in implementing and enforcing security measures to protect systems and data from unauthorized access.
    • Contribute to the development and maintenance of IT security policies and procedures.
    Requirements
    • An associate degree in information technology, computer science, or a related field (or equivalent work experience). 2-4 years of experience preferred.
    • Proven experience as an IT Support Technician, IT Specialist, or similar role with a focus on troubleshooting and resolving technical issues.

The estimated salary for this position is $70,000 - $90,000 per year, depending on location and experience.



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