Guest Services Agent

2 weeks ago

Fairview Heights, United States Hampton Inn Fairview Heights Full time
Compensation Type Hourly Highgate Hotels

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location Hampton Inn Fairview Heights150 Ludwig DriveFairview Heights, IL 62208 Overview

The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities
  • Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
  • Maintain proper operation of the PBX console and ensure that all hotel standards are met (if applicable).
  • Answer guest inquires about hotel services, facilities and hours of operation in a timely manner.
  • Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily.
  • Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies.
  • Be aware of all rates, packages and special promotions as listed in the Red Book.
  • Be familiar with all in-house groups.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  • Be able to complete a bucket check, room rate verification report, and housekeeping report.
  • Balance and prepare individual paperwork for closing of shift according to hotel standards.
  • Maintain and market promotions and guest programs.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
Qualifications
  • College course work in related field helpful.
  • Experience in a hotel or a related field preferred.
  • High School diploma or equivalent required.
  • Computer experience required.
  • Customer Services experience preferred.
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.
  • Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
  • Attend all hotel required meetings and trainings.
  • Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
  • Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
  • Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to cross-train in other hotel related areas.
  • Must be able to maintain confidentiality of information.
  • Must be able to show initiative, including anticipating guest or operational needs.
  • Perform other duties as requested by management.

  • Guest Services Agent

    2 months ago

    Fairview Heights, United States Hampton Inn Fairview Heights Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Guest Services Representative

    2 weeks ago

    Fairview Heights, Illinois, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Highgate Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all guests, ensuring their needs are...

  • Guest Services Representative

    2 weeks ago

    Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Hampton Inn Fairview Heights. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable stay.Key ResponsibilitiesDeliver personalized service to guests, responding to...

  • Guest Services Representative

    12 hours ago

    Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time

    Job SummaryWe are seeking a highly skilled Guest Services Agent to join our team at Hampton Inn Fairview Heights. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all guests, ensuring their...

  • Guest Services Representative

    7 days ago

    Fairview Heights, Illinois, United States Highgate Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Highgate Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesProvide warm and welcoming service to all guests,...

  • Guest Services Representative

    11 hours ago

    Fairview Heights, Illinois, United States Highgate Hotels Full time

    Job Title: Guest Services AgentWe are seeking a highly skilled and customer-focused Guest Services Agent to join our team at Highgate Hotels. As a key member of our Front Office team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Responsibilities:Provide warm and welcoming service to...

  • Guest Services Representative

    3 weeks ago

    Fairview Heights, Illinois, United States Highgate Hotels Full time

    Job SummaryThe Guest Services Agent is a key member of the Front Office team, responsible for providing exceptional service to guests during their stay. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.Key ResponsibilitiesGuest Service: Greet and welcome guests,...

  • Guest Services Associate

    4 weeks ago

    Fairview Heights, Illinois, United States Baymont Inn & Suites O'Fallon Full time

    Welcome Guests and Ensure a Smooth Stay As a Guest Services Associate at Baymont Inn & Suites O'Fallon, you will be the first point of contact for our valued guests. Your primary responsibility is to provide exceptional customer service and ensure a positive experience from check-in to check-out. Greet Guests with Warmth and Professionalism: Create a...

  • Guest Services Representative

    2 weeks ago

    Fairview Heights, Illinois, United States Hampton Inn Fairview Heights Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Services Representative to join our team at Hampton Inn Fairview Heights. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesGuest Service: Greet and welcome...

  • Guest Services Associate

    3 weeks ago

    Fairview Heights, Illinois, United States Baymont Inn & Suites O'Fallon Full time

    Position Overview:As a Guest Services Associate, you will play a vital role in ensuring a welcoming atmosphere for all visitors. Your responsibilities will include:Welcoming guests upon their arrival and providing a friendly first impression.Efficiently managing the check-in and check-out processes.Delivering outstanding customer service to enhance guest...

  • Food Service Operations Manager

    3 weeks ago

    Linthicum Heights, Maryland, United States Guest Services Full time

    Job Summary: We are seeking a highly skilled and experienced Food Service Supervisor to join our team at Guest Services. As a key member of our operations team, you will be responsible for assisting the Manager in all aspects of unit operations and floor management, including food, beverage, equipment, and property to facilitate the fulfillment of financial...

  • Guest Services Coordinator

    3 weeks ago

    Fairview Heights, Illinois, United States Hair Saloon HS003 Full time

    Position OverviewAs a Guest Services Coordinator at Hair Saloon HS003, you will be integral in providing an outstanding grooming experience for our clientele. You will serve as the initial and final point of interaction, ensuring that every visitor receives exceptional service throughout their time with us. We seek not merely a receptionist, but an...

  • Guest Service Representative

    5 days ago

    Richmond Heights, Virginia, United States Charter Senior Living Full time

    Job Title: Guest Service AgentJob Summary:We are seeking a highly skilled Guest Service Agent to join our team. As a Guest Service Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of perfect.Key Responsibilities:Check guests in and out of their roomsWork with guests to...

  • Guest Services Representative

    1 week ago

    Richmond Heights, Virginia, United States Charter Senior Living Full time

    Guest Services AgentWe are seeking a skilled Guest Services Agent to join our team at the Embassy Suites by Hilton Richmond. As a key member of our hospitality team, you will be responsible for delivering exceptional guest service and ensuring a memorable experience for our guests.Key Responsibilities:Sell rooms and register guests in a professional and...

  • Guest Services Representative

    4 weeks ago

    Maryland Heights, Missouri, United States Midas Hospitality Full time

    Position OverviewMidas Hospitality is in search of a committed Front Desk Agent to enhance our operations. This role is essential in ensuring a seamless experience for our guests.Key ResponsibilitiesDeliver exceptional customer service to all guests.Assist guests with their reservations and inquiries.Maintain a professional and welcoming atmosphere at the...

  • Guest Services Representative

    4 weeks ago

    Maryland Heights, Missouri, United States Midas Hospitality Full time

    Position OverviewMidas Hospitality is in search of a committed Front Desk Agent to enhance our guest experience. This role is pivotal in ensuring that all guests receive exceptional service from the moment they arrive.Key ResponsibilitiesDeliver outstanding customer service to all guests.Assist guests with their reservations and inquiries.Maintain a high...

  • Guest Services Representative

    3 weeks ago

    Rowland Heights, California, United States Best Western PLUS Executive Inn (05476) Full time

    Job OverviewWe are looking for enthusiastic and professional candidates who excel in providing outstanding customer service. The Front Desk Agent will possess prior experience in the hospitality sector and thrive in a dynamic, fast-paced setting.Key Responsibilities:Check in and allocate rooms to guestsVerify and manage reservations made via phone and...

  • Guest Services Manager

    3 weeks ago

    Fairview, Utah, United States Montage International Full time

    Job SummaryThe Guest Reception Manager is responsible for overseeing the Front Desk and Bell & Valet operations at our hotel, ensuring exceptional guest experiences and maintaining high service standards.Key ResponsibilitiesGuest Service Excellence: Monitor and maintain service standards, handle guest complaints, and provide exceptional customer...

  • Guest Services Representative

    3 weeks ago

    Airway Heights, Washington, United States Northern Quest Resort & Casino Full time

    Employment Overview: The Kalispel Tribe of Indians is committed to providing equal employment opportunities. In accordance with federal regulations, the Tribe prioritizes hiring qualified individuals in the following order: 1) Kalispel Tribal Members; 2) Descendants or Spouses of enrolled Kalispel Tribal Members; 3) Enrolled members of other Indigenous...

  • Guest Services Representative

    3 weeks ago

    Maryland Heights, Missouri, United States Midas Hospitality Full time

    Position OverviewMidas Hospitality is in search of a committed Front Desk Agent to enhance our guest experience. In this role, you will play a crucial part in ensuring that our visitors receive top-notch service during their stay.Key ResponsibilitiesDeliver exceptional customer service to all guests.Assist with managing reservations and check-ins.Maintain a...