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Guest Services Representative

2 months ago


Rowland Heights, California, United States Best Western PLUS Executive Inn (05476) Full time
Job Overview

We are looking for enthusiastic and professional candidates who excel in providing outstanding customer service. The Front Desk Agent will possess prior experience in the hospitality sector and thrive in a dynamic, fast-paced setting.

Key Responsibilities:

  • Check in and allocate rooms to guests
  • Verify and manage reservations made via phone and online
  • Address guest inquiries, requests, and grievances
  • Process payments from guests upon departure
  • Maintain accurate records of occupied rooms and guest details
  • Relay essential guest information to relevant departments

Required Qualifications:

  • Prior experience in the hospitality industry is essential.
  • Capability to establish rapport with guests
  • Strong organizational abilities
  • Exceptional written and verbal communication skills