Customer Experience Champion

6 days ago

Columbus, United States Central Ohio Transit Authority Full time

Join the organization that received Outstanding Public Transportation System Achievement Award from the American Public Transit Association in 2018 & 2020

Central Ohio Transit Authority (COTA) is Central Ohio's public transportation provider, providing nearly 19 million passenger trips per year servicing Franklin County and parts of Delaware, Fairfield, Licking and Union counties. Guided by our 2019-2024 Strategic Plan, our vision is to move every life forward. Our mission is to provide solutions that connect people to prosperity through innovation, dedication and teamwork.

Salary: $22.08 Hourly

Location: 33 N. High St, Columbus, OH

Benefits: COTA offers competitive benefits including: medical/Rx, vision, dental, supplemental insurance, life insurance, paid parental leave, employee discounts, employee bus pass; wellness initiatives, on-site cooking classes & chair massages, on-site Health Coaches & Dietitians, tuition reimbursement, and retirement benefits through OPERS & Ohio Deferred Compensation.

Position Summary:

COTA's Customer Experience Champion pleasantly and proactively greets guests and assists them in selecting the right products or services. Performs professional functions assisting with daily operations of the Customer Experience Center and assists in COTA's pass sales, inventory distribution, pass mail-out programs, reduced fare programs, trip planning, and outlet programs.

Performs duties in alignment with the 2019 - 2024 COTA Strategic Plan and in support of the organization's vision To Move Every Life Forward.

This Position is Responsible For:

* Assess Customer needs; Exercise good oral and written communication skills, whilst articulating relevant information and directions in an organized and concise manner; Takes proactive steps to maintain positive experiences;
* Promotes a positive customer experience by offering support and guidance to individuals requiring assistance with trip planning and information on interactive customer kiosks;
* Informs customers about new product/service features and functionalities; Collaborates with various team members across departments to problem solve and exceed customer expectations;
* Advises customers on COTA services and assists customers in the complaint and resolution process; and,
* Creates bus pass IDs as necessary for riders and educates on programs; Assists customers with fare purchases via the Masabi/Transit app and other systems. Assists with knowledge base maintenance; Documents and inputs customer interaction data per processes.
* Counts, maintains and distributes bus pass inventory and merchandise sales for the organization;
* Assists with managing Outlet Program; maintains monthly consignments, bulk order pick-up, delivery date notifications, bus pass distribution and collection of sales payments.

At Minimum You'll Need:

* Requires a High School Diploma or GED, and one (1) year of experience in cash handling and data entry experience.

COTA is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Equity, Diversity, and Inclusion are of core importance and essential to the success of the organization. All employment decisions are based on job needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, sexual orientation, age, genetic information, gender identity, national origin, veteran or disability status. COTA believes that diverse and inclusive organizations gain the benefits in creating a stronger and more effective workforce resulting in services that better meet the needs of consumers and in result Move Every Life Forward.

  • Customer Experience Champion

    3 weeks ago

    Columbus, Ohio, United States Rumble Boxing Midcity Yards Full time

    About the RoleWe are seeking a highly motivated and results-driven Front Desk Sales Representative to join our team at Rumble Boxing Midcity Yards. As a key member of our front desk, you will play a vital role in delivering exceptional customer service and driving membership sales.

  • Customer Experience Representative

    3 days ago

    Columbus, Ohio, United States Central Ohio Transit Authority Full time

    Central Ohio Transit Authority (COTA) is seeking a skilled Customer Experience Champion to join our team. This exciting opportunity offers the chance to make a meaningful impact in the lives of our customers by providing exceptional service and support.We are committed to providing solutions that connect people to prosperity through innovation, dedication,...

  • Customer Satisfaction Champion

    1 month ago

    Columbus, United States Daily Jobs Full time

    Job Overview:Are you looking for an opportunity to work from the comfort of your home with control over your hours? Join our dynamic team in work-from-home positions that offer flexibility, excellent compensation, and opportunities for advancement. If you're a seasoned professional or looking to break in, we have opportunities that fit a wide range of...

  • RN Patient Care Champion

    3 days ago

    Columbus, Ohio, United States Protouch Staffing Full time

    Job Description: As a RN Patient Care Champion, you will be responsible for delivering exceptional patient care and leading a team of healthcare professionals to achieve the highest standards of care.About the Role: Protouch Staffing is a leading staffing agency specializing in healthcare recruitment. We are committed to finding the best talent for our...

  • Customer Experience Representative

    3 weeks ago

    Columbus, Ohio, United States Mattel Full time

    About American GirlAt Mattel, we believe that creativity is our superpower. As a subsidiary of Mattel, American Girl empowers the next generation to explore the wonder of childhood and reach their full potential.Our TeamWe are looking for dynamic individuals who possess exceptional interpersonal skills to join our retail team as Customer Experience...

  • Customer Experience Specialist

    2 weeks ago

    Columbus, Ohio, United States NI Features Full time

    We are seeking a highly skilled and enthusiastic Customer Experience Specialist to join our team at NI Features in Columbus. As a Customer Assistant, you will be responsible for delivering exceptional customer experiences via phone, while working in a supportive team environment.About the JobThis is a flexible part-time or full-time role that offers a great...

  • Customer Experience Specialist

    3 days ago

    Columbus, Ohio, United States Old Navy Full time

    About Our RoleWe're seeking a Customer Experience Specialist to join our team at Old Navy! As a key member of our sales floor team, you'll be responsible for creating an engaging and welcoming environment for our customers. This includes:Expressing your passion for apparel and fashion trends to drive sales and delight customersExecuting company processes &...

  • Customer Experience Associate

    2 days ago

    Columbus, United States Encore Solutions Inc Full time

    We are looking for Columbuss Culture Driven & Experience Hungry next wave of professionals! In this role you are truly the face of our clients to all potential customers. When a customer thinks about our clients brands and services, they will associate the company primarily with the experience you provide them with! That is why it is imperative the person...

  • Customer Experience Associate

    3 days ago

    Columbus, United States Encore Solutions Full time

    We are looking for Columbus’s Culture Driven & Experience Hungry next wave of professionals!In this role you are truly the “face” of our clients to all potential customers. When a customer thinks about our clients brands and services, they will associate the company primarily with the experience you provide them with!That is why it is imperative the...

  • Customer Experience Specialist

    2 weeks ago

    Columbus, Ohio, United States CarMax Full time

    About the RoleWe are seeking a motivated and customer-focused individual to join our sales team as a Sales Consultant.Job SummaryThis is a high-energy sales environment where you will work collaboratively with customers to find their ideal vehicle. As a Sales Consultant, you will use your knowledge of CarMax inventory to assist customers in finding a vehicle...

  • Customer Experience Ambassador

    3 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Job Summary">We are seeking a Customer Experience Ambassador to join our team at United Dairy Farmers. As a Customer Experience Ambassador, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our guests.Key Responsibilities:">Greet guests with a warm welcome and ensure the store is prepared and...

  • Customer Experience Ambassador

    2 weeks ago

    Columbus, United States Bojangles Full time

    At Bojangles, we're looking for individuals who embody the spirit of our establishment. As a Customer Experience Ambassador, you'll be fully immersed in providing exceptional service to our customers. You'll be adaptable and able to think on your feet, ready to handle any situation that comes your way. Your ability to work effectively with other team members...

  • Customer Experience Specialist

    2 weeks ago

    Columbus, Ohio, United States United Dairy Farmers Full time

    Company Overview: United Dairy Farmers is a leading retail chain offering a wide range of products and services to its customers. As a Guest Service Associate, you will play a crucial role in ensuring that our customers receive exceptional service and have an enjoyable shopping experience.Estimated Salary: $12-$15 per hour, depending on experience and...

  • Customer Experience Representative

    5 days ago

    Columbus, Ohio, United States Smashburger Full time

    Smashburger Job DescriptionWe are seeking a Customer Experience Representative to join our team at Smashburger. This role is an excellent opportunity for those who enjoy providing exceptional customer service and working in a fast-paced environment.About the RoleThis Customer Experience Representative will be responsible for ensuring that every guest...

  • Customer Experience Representative

    3 months ago

    Columbus, United States Firelands Scientific The Landing Dispensaries Full time

    Description In this role your main responsibility will be to assist store guests in selecting appropriate medical or adult-use cannabis products for their specific needs. Reporting to the General Manager, Customer Experience Representatives are expected to provide best-in-class hospitality and consultation to every guest by engaging in one-on-one...

  • Customer Experience Ambassador

    2 weeks ago

    Columbus, Georgia, United States Circle K Stores, Inc. Full time

    **About Circle K Stores, Inc.**We are a leading convenience store chain dedicated to providing exceptional customer service and experiences. Our team is passionate about delivering quality products and services that meet the evolving needs of our customers.**Salary:** The estimated annual salary for this role is approximately $35,000-$45,000 based on...

  • Customer Experience Ambassador

    2 weeks ago

    Columbus, Ohio, United States Nike Full time

    Nike is seeking a motivated and enthusiastic Retail Associate to join their team. As an Associate at Nike, you will play a key role in creating a fun and energetic environment for customers. This includes consistently meeting operational and merchandising standards, partnering with teammates on tasks and processes, and ensuring a basic understanding of...

  • Customer Experience Manager

    3 weeks ago

    Columbus, Ohio, United States Safelite Group, Inc. Full time

    Safelite Group, Inc. is committed to delivering exceptional customer experiences. We are seeking a seasoned professional to join our team as a Contact Center Supervisor. In this critical role, you will oversee a team of associates, providing guidance and support to ensure seamless service delivery. Your expertise will be instrumental in creating a culture of...

  • Customer Experience Liaison

    3 days ago

    Columbus, Ohio, United States ScriptDrop, Inc Full time

    Job OverviewThe Customer Success Coordinator role at ScriptDrop, Inc. is a critical position that requires strong communication skills and the ability to provide exceptional customer support.This full-time position involves managing relationships with pharmacy partners, courier companies, and patients through various channels including phone, email, and chat...

  • Customer Experience Ambassador

    3 weeks ago

    Columbus, Nebraska, United States Linden Court Full time

    Job SummaryWe are seeking a highly motivated and friendly Customer Experience Ambassador to join our team at Linden Court. In this vital role, you will have the opportunity to positively interact with visitors, family members, team members, and residents on a daily basis.This position plays a key part in showcasing the heart of our facility through...