Customer Experience Representative

3 months ago


Columbus, United States Firelands Scientific The Landing Dispensaries Full time
Description

In this role your main responsibility will be to assist store guests in selecting appropriate medical or adult-use cannabis products for their specific needs. Reporting to the General Manager, Customer Experience Representatives are expected to provide best-in-class hospitality and consultation to every guest by engaging in one-on-one interactions from the moment a guest enters the store. Customer Experience Representatives should be friendly, upbeat, and approachable, much like a barista in your favorite coffee shop, a hotel concierge, or boutique retail sales consultant. Customers are drawn to our and dispensaries because every team member is committed to delivering exceptional hospitality, consultative services, and product knowledge. Compliance with applicable rules and regulations is required.

Essential Duties and Responsibilities:
  • Follow established policies for sales and customer service to ensure customer satisfaction
  • Maintain in-depth knowledge of every product and strain in the store
  • Consult with customers to make the best possible product suggestions by identifying their experience level, preferred method of consumption and desired effects.
  • Correct cash handling and discount application
  • Verification of proper paperwork, documentation, and ID for customers
  • Accurate use and maintenance of the Point of Sale (POS) system; Accurate and timely data entry of customer profiles in both the POS system and the state's electronic verification system
  • Maintenance of hard copy files (when required)
  • Assistance in verifying order deliveries for accuracy
  • Security measures and safety compliance
  • Maintenance of an organized and clean store
  • Management of visitor log
  • Maintenance of open communication with the management team and other coworkers
  • Reporting of employee issues or customer situations
  • Provide any necessary support to the management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations, including: daily activities, maintenance, and customer information for any reported issues and/or complaints.
  • Other duties as assigned.
Requirements

Relevant Knowledge, Skills, and Abilities:
  • High School Diploma or equivalent
  • Recent and relevant hospitality and/or retail experience required
  • Excellent customer service skills
  • Knowledge and adherence to the policies, procedures, and goals of Firelands Scientific
  • Ability to learn and understand cannabinoids and the natural function of the endocannabinoid system in the human body
  • Ability to listen well and communicate effectively orally and in writing with various audiences
  • Ability to use standard office equipment, computer equipment and software including word processing, database management, spreadsheet applications and email
  • Ability to work effectively with employees, management, Customers, governmental agencies, community members and the general public
  • Understanding of applicable federal, state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives and standard operating procedures
  • Must be 21 years of age or older
  • Ability to pass a background check
Physical Requirements:
  • Standing and moving for 2-3 hours at a time
  • Long periods of prolonged sitting and standing
  • Long periods of prolonged use of office equipment including computers and phones
  • Requires normal range of hearing and manual dexterity sufficient to operate a computer
  • May require lifting up to 25 pounds occasionally
Work Environment:
  • Similar to a busy retail store
  • Constant interaction with internal and external stakeholders


Firelands Scientific and The Landing Dispensaries is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Columbus, Ohio, United States Smashburger Full time

    Smashburger Job DescriptionWe are seeking a Customer Experience Representative to join our team at Smashburger. This role is an excellent opportunity for those who enjoy providing exceptional customer service and working in a fast-paced environment.About the RoleThis Customer Experience Representative will be responsible for ensuring that every guest...


  • Columbus, Ohio, United States Mattel Full time

    About American GirlAt Mattel, we believe that creativity is our superpower. As a subsidiary of Mattel, American Girl empowers the next generation to explore the wonder of childhood and reach their full potential.Our TeamWe are looking for dynamic individuals who possess exceptional interpersonal skills to join our retail team as Customer Experience...


  • Columbus, Ohio, United States Knitwell Group Full time

    About the RoleThe Knitwell Group is committed to hiring and developing talented individuals who share our passion for delivering exceptional client experiences. As a Customer Experience Representative, you will play a critical role in building strong relationships with clients, driving revenue growth, and upholding our brand values.Key ResponsibilitiesClient...

  • Hospitality Experience

    6 months ago


    Columbus, United States Essential Business Firm Full time

    We are on the search for hard-working individuals that are looking for a great entry-level Customer Service Representative position with real growth opportunities! Our goal is to cultivate and maintain true partnerships with our clients and consumers. Weve become the nations largest business consulting firm due to our winning mentality, honesty,...


  • Columbus, Ohio, United States National Registry of EMTs Full time

    Customer Experience Representative - Spanish Speaker Job SummaryWe are seeking a dedicated and detail-oriented individual to fill the role of Customer Experience Representative - Spanish Speaker at the National Registry of EMTs. As a key member of our customer support team, you will provide exceptional service to our Spanish-speaking stakeholders, ensuring...


  • Columbus, Ohio, United States 7-Eleven Full time

    At 7-Eleven, we're committed to providing our customers with exceptional service and a great shopping experience.We're currently seeking Customer Service Representatives who are passionate about delivering outstanding customer service and have retail experience.About the Role:This is an entry-level position that involves working in a fast-paced retail...


  • Columbus, Ohio, United States Improveit Home Remodeling Full time

    Improveit Home Remodeling: A Career of Growth and ExcellenceWe are a leading replacement contracting company headquartered in Columbus, Ohio, dedicated to enhancing the lives of homeowners through high-quality products and exceptional customer service.As a Customer Experience Representative - Home Remodeling, you will play a pivotal role in connecting with...


  • Columbus, Ohio, United States Central Ohio Transit Authority Full time

    Central Ohio Transit Authority (COTA) is seeking a skilled Customer Experience Champion to join our team. This exciting opportunity offers the chance to make a meaningful impact in the lives of our customers by providing exceptional service and support.We are committed to providing solutions that connect people to prosperity through innovation, dedication,...


  • Columbus, Ohio, United States Taylor Springs Health Campus Full time

    About the OpportunityTaylor Springs Health Campus is a Fortune Best Places to Work in Aging Services and a certified Great Place to Work. We are committed to helping you reach your full potential and to diversity and inclusion in the workplace.Job SummaryWe are seeking a Sales Associate to promote our Senior Living Communities and develop their sales career....


  • Columbus, Ohio, United States Sheetz Full time

    About UsAt Sheetz, we're all about providing an exceptional customer experience. Our stores are fast-paced, fun environments where you'll have the opportunity to grow your skills and advance your career.We're proud to offer competitive salaries and a range of benefits, including paid time off, 100% paid maternity and paternity leave, food and drink...


  • Columbus, Georgia, United States Circle K Stores, Inc. Full time

    **About Circle K Stores, Inc.**We are a leading convenience store chain dedicated to providing exceptional customer service and experiences. Our team is passionate about delivering quality products and services that meet the evolving needs of our customers.**Salary:** The estimated annual salary for this role is approximately $35,000-$45,000 based on...


  • Columbus, Ohio, United States Circle K Full time

    **Job Overview**: At Circle K, we are committed to delivering high-quality products and services to our customers. As a Customer Service Representative, you will be responsible for creating a welcoming and enjoyable shopping environment for our customers. Your duties will include:We estimate the annual salary for this role to be around $45,000 - $55,000...


  • Columbus, Ohio, United States Adam Deel - State Farm Agent Full time

    Your Dream Job AwaitsWe are searching for a talented Customer Service Representative to join our team. As a key member of our staff, you will be responsible for delivering exceptional customer experiences and fostering long-term relationships with clients.This is a fantastic opportunity to kick-start or further your insurance career with a reputable company...


  • Columbus, Ohio, United States Rumble Boxing Midcity Yards Full time

    About the RoleWe are seeking a highly motivated and results-driven Front Desk Sales Representative to join our team at Rumble Boxing Midcity Yards. As a key member of our front desk, you will play a vital role in delivering exceptional customer service and driving membership sales.


  • Columbus, Ohio, United States Squishable Full time

    Immerse Yourself in Customer DelightSquishable is a vibrant community of designers, artists, and enthusiasts who craft the most adorable plush products. As a part-time Seasonal Retail Sales Lead, you'll be instrumental in spreading holiday cheer in our stores.This role is critical during our busiest time, and you'll play a key part in delivering exceptional...


  • Columbus, United States Penske Full time

    **Work Location:** 2470 Westbelt Dr. Columbus, OH 43228 **What's the Job?** Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the...


  • Columbus, Ohio, United States Hireverse Full time

    Job OverviewHireverse is seeking a skilled AT&T Customer Service Representative to join our team. This role involves collaborating with clients to provide exceptional customer experiences and drive sales growth.


  • Columbus, Ohio, United States Wal-Mart Stores , Inc. Full time

    Job Description: Customer Service RepresentativeWe are looking for a dedicated customer service representative to join our team in COLUMBUS, OH. As a customer service representative, you will be responsible for creating a positive experience for our customers. This includes answering customer questions, helping with their needs, and providing exceptional...


  • Columbus, United States Luxottica Group Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Retail


  • Columbus, United States Essilor Full time

    The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of Luxottica products and services and e Customer Service, Customer Service Representative, Representative, Skills, Manufacturing, Retail