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Warranty Claims Specialist

4 months ago

Tukwila, United States Harnish Group Inc. Full time

Our Warranty Claims position is responsible for managing and processing of warranty claims. Prepare and suggest final judgment on claims exposures and major warranty repair exposure to ensure continuity in claims processing and warranty repair completions. Acknowledge, record and process customer claims in a manner which results in the resolution of warranty liabilities at the lowest overall cost to the company. Correspond with customers, company representative's and communicate with internal departments regarding the status and outcome of warranty claims and programs. This position works closely with our service department to ensure that the claims are accurate, complete and filed timely. In addition, our claims specialist regularly enter data within DBS and CAT software. There are other important operational tasks and duties assigned, such as training internal service employees on warranty procedures and invoicing customers for their portion of warranty work orders. A quick yet friendly approach is essential for this role where accuracy and attention to detail are a requirement. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: Problem Solving - Gathers and analyzes information skillfully. Develops alternative solutions. Identifies and resolves problems in a timely manner. Works well in group problem solving situations. Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations. Responds promptly to customer needs. Solicits customer feedback to improve service. Responds to requests for service and assistance. Meets commitments. Interpersonal Skills - Focuses on solving conflict, not blaming. Maintains emotions and openness to new ideals and confidentiality. Oral Communication - Speaks clearly and persuasively in positive or negative situations. Listens and gets clarification. Participates in meetings. Written Communication - Able to read and interpret written information. Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Teamwork - Contributes to building a positive team spirit Balances team and individual responsibilities. Gives and welcomes feedback. Puts success of team above own interests. Supports everyone's efforts to succeed. Qualifications & Experience Needed: At least one (1) year of customer warranty claims experience, sales or manufacturing experience, and general knowledge of Caterpillar machinery products. A good understanding of business practice, including accounting skills. A minimum of 2 years administrative related experience is necessary along with a high school degree or GED equivalent. You will need to be experienced using Microsoft Office such as Outlook and Word and demonstrate a disciplined ability to work with limited supervision. The ideal candidate will have excellent verbal and written communication skills, be self-motivated, have attention to detail and be results-oriented and be able to lift and handle 25 lbs. minimum. We offer a competitive benefits package that includes salary from $29.25 to $35.75, health benefits, vacation, sick leave, life insurance, 401(k) with profit sharing and company match. For more information about N C Machinery Co., please apply at www.ncmachinery.com. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose