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Patient Onboarding Coordinator

2 months ago


Tukwila, Washington, United States Option Care Health Full time

Join a Leader in Home Infusion Services.

At Option Care Health, we are dedicated to enhancing the patient experience.

As the largest independent provider of home and alternate site infusion services in the United States, we pride ourselves on our commitment to compassionate care for patients with both acute and chronic conditions across the nation. Our team of over 6,000, including 2,900 clinicians, works diligently to elevate the standards of care.

Recognized as a two-time recipient of the Gallup Exceptional Workplace Award, we understand that a thriving workforce is essential to our mission. We are actively cultivating a culture that is inclusive, respectful, and rewarding for all team members. Our commitment to diversity in hiring, development, and retention is unwavering.

Position Overview:

The Patient Registration Specialist plays a crucial role in ensuring a seamless transition for new patients into Option Care Health services. This position is designed to deliver a consistent onboarding experience that fosters trust and ease for both patients and referral partners.

Key Responsibilities:

  • Collaborate with patients, referral sources, sales teams, pharmacy, and nursing staff to coordinate discharge processes and secure necessary nursing and delivery services.
  • Gather, communicate, and verify all required documentation for new patient referrals.
  • Assist patients in securing upfront payments and guide them to financial assistance programs when necessary.
  • Support ongoing efforts to maintain clean claims and manage denials by following up on missing paperwork.
  • Provide assistance to the Patient Registration Supervisor and Manager with special projects as needed.

Supervisory Responsibilities:

This position does not include supervisory responsibilities.

Education and Experience Requirements:

A high school diploma or equivalent is required, along with a minimum of two years of relevant experience.

Essential Qualifications:

The ideal candidate will possess:

  • Strong multitasking abilities to manage various referrals and priorities simultaneously.
  • A capacity to thrive in a fast-paced environment.
  • A detail-oriented mindset with a focus on quality.
  • Exceptional customer service skills.
  • Problem-solving skills and the ability to collaborate effectively with cross-functional teams.

Travel Requirements:

N/A

Preferred Qualifications:

Experience in healthcare or medical billing is preferred.

Compensation:

The salary for this position will be determined based on the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and market alignment. The pay range is $19.19 to $31.99 per hour.

Benefits:

- 401k

- Dental Insurance

- Disability Insurance

- Health Insurance

- Life Insurance

- Paid Time Off

- Vision Insurance

Option Care Health is an equal opportunity employer, committed to providing employment opportunities without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.