Patient Intake Specialist
2 weeks ago
Exciting Career Opportunities Await You.
Join the largest provider of home infusion services in the nation and unlock your potential.
Option Care Health, Inc. stands as the foremost independent provider of home and alternate site infusion services across the United States. With a dedicated team of over 6,000 professionals, including 2,900 clinicians, we are committed to enhancing the quality of care for patients facing acute and chronic health challenges nationwide. Our clinical expertise and extensive reach allow us to transform the infusion care experience for patients, partners, and employees alike.
As a proud recipient of the Gallup Exceptional Workplace Award for two consecutive years, we understand that our success is rooted in cultivating a diverse and thriving workforce that mirrors the communities we serve.
Become part of a company that actively fosters a culture of inclusivity, respect, engagement, and reward for all team members. We are dedicated to hiring, nurturing, and retaining a diverse workforce.
Position Overview:
Compensation starts at: $21/hour +
The Patient Registration Specialist plays a crucial role in ensuring a seamless transition for new patients into Option Care Health services, aiming to provide a consistent onboarding experience that instills confidence in both patients and referral partners. This position collaborates closely with the Sales team to prepare patients for our services and oversees all facets of the patient's transition to home or alternate infusion sites.
Work Schedule: Monday to Friday, either 8:00 AM - 4:30 PM or 8:30 AM - 5:00 PM
Key Responsibilities:
- Collaborates with patients, referral sources, sales representatives, pharmacy staff, and nursing teams to coordinate discharge and ensure nursing and delivery logistics.
- Collects, communicates, and secures all necessary documentation for new referrals.
- Facilitates upfront payment from patients, assisting them in exploring financial assistance options when necessary.
- Supports ongoing activities to maintain clean claims and manage denials, including follow-ups on missing paperwork.
- Assists the Patient Registration Supervisor and Manager with special projects as required.
Supervisory Role:
This position does not include supervisory responsibilities.
Education and Experience Requirements:
A high school diploma or equivalent is mandatory.
A minimum of two years of relevant experience is required.
Essential Qualifications:
Ability to manage multiple tasks and prioritize numerous referrals simultaneously.
Capacity to thrive in a fast-paced environment.
Detail-oriented with a strong focus on quality.
Exceptional customer service skills are essential.
Proficient in troubleshooting, problem-solving, and collaborating with cross-functional teams across sales and operations.
Travel Requirements:
Not applicable.
Preferred Qualifications:
Experience in healthcare or medical billing is preferred.
Compensation Range:
The salary will be determined based on the applicant's education, experience, knowledge, skills, and abilities, along with internal equity and market alignment. The pay range is $19.19 - $31.99.
Benefits Offered:
- 401k
- Dental Insurance
- Disability Insurance
- Health Insurance
- Life Insurance
- Paid Time Off
- Vision Insurance
Option Care Health is committed to equal employment opportunities, ensuring that employment is accessible without regard to race, color, religion, national origin, citizenship status, sex, sexual orientation, gender identity, age, disability, veteran status, or genetic information.
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