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Technical Business Analyst/Process Engineer

2 months ago

Harrisburg, United States US Main Full time

Technical Business Analyst/Process Engineer

This position will be telework with the caveat that there will be occasions that on-site meetings could be mandatory. With that in mind all candidates must be roughly within an hour of central PA, specifically The Keystone Building (400 North Street, 5th Floor | Harrisburg, PA 17120).***
***The individual is required to pick up commonwealth-issued equipment the first day.***
***The method of interview is Round 1 virtual via Teams, then Round 2 in-person at The Keystone Building.***


Position Description:
This is a position as a process engineer supporting all lines of service within the Commonwealth of PA’s Office of Administration – Office of Information Technology Bureau of Solutions Management (OA-OIT BSM) that are related to delivery of mobile solutions. The selected candidate will work with the enterprise architect, agency’s development teams, program delivery areas, and business partners to develop, document, communicate, and support lines of service, delivery of products and functionality, define Azure design patterns, and support holistic and dependable delivery of mobile solutions for all teams that build mobile applications within OA-OIT BSM. The subject areas will include reviews and updates to all mobile platforms within OA-OIT BSM’s platform. Based on iterative evaluations, the selected candidate will develop designs, proposals, prototypes, and other artifacts to support the enterprise vision and implement the strategy plan for the enterprise mobile platform to meet existing and future needs. Architecture will define efficient functionality delivery, data reliability, and engaging customer experiences.
Specific Duties:
All work products would meet industry, Java, and Azure, best practices and standards and as further defined by the Commonwealth of PA’s Office of Administration – Office of Information Technology and the Enterprise Architecture and Service Management (EASM) team. The enterprise’s mobile domain includes applications hosted on a standardized platform of Azure Cloud. Some work may leverage JBoss virtual server technology. Most of the mobile applications are iOS custom apps with a minority of android custom apps being delivered and supported. Enterprise devices for business areas are iOS iPads and iPhones, but there has been some increase in the provisioning of android phones. All applications that are advertised for use are business partner facing, they are not for citizen use. This position will be responsible for documenting and communicating the vision that the team develops to support current configurations and future opportunities into other service options such as citizen facing or more android native development opportunities.
This position will be responsible for developing, documenting, and communicating the technological health of the OA-OIT BSM mobile platforms and will support all mobile platform developers, consumers, and support personnel, specifically in providing excellent customer service. The candidate will work closely with the enterprise architect and the service delivery team to define service delivery and processes, conduct testing, implement service monitoring, complete risk assessments, and implement customer service communications for the team. Work will include developing digital artifacts to support communication to disparate development teams. Documentation will include strategy and roadmaps, design plans, hosting pattern and implementation documents, system to system integration patterns, guides for reusable coding and enterprise frameworks, configuration standards, logging requirements, SDLC and CI-CD process maps, testing guidance, implementation and support plans, and educational resources to support new technologies and techniques.
Additional activities to support this work includes analyzing and documenting pending operating systems upgrade schedules, impacts of technology stack updates to current application inventory, documenting the team’s updated or new feature sets, and participating in technology review and planning teams, such as EASM specifically in hosting requirements and solutions. This position will support the maintenance and support of enterprise common framework libraries and enterprise shared components that are delivered to other OA-OIT BSM teams to implement into product solutions via testing, service monitoring, and risk assessments.
This position is responsible for communicating constraints including, risks, time, resources, and scope to BSM management as it impacts delivery of work products or delivery of a stable mobile platform.
The ideal candidate would have experience in DevSecOps practices with a focus on reduced total cost of ownership and ease of use. Key deliverables will be solutions that meet customer requirements for security, accessibility, and functionality.
· Conduct research to develop new and improved processes for delivery of services
· Communicate and support integration and implementation patterns and procedures for teams leveraging mobile platforms within the enterprise
· Design and plan workflow processes for efficient and excellent customer service delivery
· Conduct testing on the enterprise’s mobile platform solutions
· Monitor performance metrics and services using automation and manual processes to ensure operational excellence for the enterprise’s mobile domain
· Troubleshoot problems associated with mobile processes as they exist in the enterprise’s mobile domain
· Evaluate processes and technology to ensure compliance with industry standards, OA-OIT IT Policy, and EASM standards
· Provide estimates in effort and services costs to support the enterprise mobile domain
· Develop and support technology upgrades and regular support roadmaps for the enterprise’s mobile domain
· Conduct training, provide incident response, and offer guidance to a wide range of mobile customers including other development teams, infrastructure engineers, and mobile app users
· Review and recommend technical frameworks, technologies, and implementation patterns as defined by EASM Standards
· Develop and participate in creating detailed project documentation, including plans, design specifications, roadmaps, models, and technical interfaces
· Collaborate with other technical teams to define and support successful delivery of services and solutions
· Utilize configuration management tools, design tools, debugging tools, and any other environment specific tools necessary to create, test, and implement enterprise systems, applications, and components
· Support enterprise product deployment and enterprise product validation activities
· Collaborate with the enterprise architect to maintain a standard SDLC process for all OA-OIT BSM mobile development teams
· Mentor OA-OIT team members on agency specific and industry best practices for processes and standards
· Participate and provide feedback in meetings, including daily standup meetings
· Provide regular status reports on assigned work to OA-OIT BSM COPA manager

Skills and Experience:
Required
Knowledge of digital accessibility and disability inclusion
Knowledge of regulations related to digital accessibility (e.g., Section 508, ADA)
Knowledge of the Plain Writing Act of 2010 and other regulations related to content accessibility
Knowledge of WCAG 2.1 AA requirements related to content authoring and production
Knowledge of web technologies (e.g., HTML, CSS, JavaScript)
Required – 5+ years
Experience working with development teams
Experience testing and supporting responsive design web applications
Experience testing and supporting Cloud hosted technology services
Experience testing and supporting mobile applications
Experience testing and supporting web services
Experience in authoring system and technical documentation, diagrams, and other artifacts in support of customer service and delivery of technology solutions
Required – 3+ years
Experience in development and delivery of training content and materials
Experience in production support operations including triage, root cause analysis, and communications
Preferred – 1+ years
Experience creating accessible content using plain language and clear and structured content, and providing alternatives as needed
Experience creating content that reflects diversity and inclusion
Experience using accessibility evaluation tools and frameworks (e.g., WAVE, Developer Tools, Accessibility Inspector)
Experience using assistive technologies (e.g., VoiceOver, JAWS, Dragon Naturally Speaking, ZoomText)