Technical Business Analyst

5 days ago

Harrisburg, Pennsylvania, United States Apex Systems Full time
Job Title: Technical Business Analyst

We are seeking a highly skilled Technical Business Analyst to join our team at Apex Systems. As a Technical Business Analyst, you will play a crucial role in bridging the gap between our Development and Operations teams, ensuring the successful development and implementation of the UBOS system.

Key Responsibilities:
  • Collaborate with stakeholders to gather and document business requirements.
  • Translate business requirements into detailed technical specifications and solutions.
  • Conduct feasibility studies and analyze existing systems to identify areas for improvement.
  • Work closely with development teams to ensure the successful implementation of solutions.
  • Develop and execute test plans to ensure solutions meet business requirements.
  • Provide training and support to end-users and stakeholders.
  • Create and maintain comprehensive project documentation.
  • Stay up-to-date with industry trends and emerging technologies to drive innovation.
Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field.
  • Minimum of 3 years of experience as a Business Analyst or Technical Analyst in a technology-driven environment.
  • Strong understanding of software development lifecycle (SDLC) and agile methodologies.
  • Proficiency in business analysis tools and techniques.
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills, with the ability to work effectively with both technical and non-technical stakeholders.
  • Experience with data analysis and visualization tools (e.g., SQL, Excel, Figma).
  • Familiarity with project management tools (e.g., MS Project) is a plus.
Technical Areas:
  • Account Management
  • Correspondence
  • Inventory Management
  • Case Management
  • Reporting
  • Transaction Processing
  • Non-tolling activities (permits, disabled vehicles, etc.)
  • Billing & Invoicing
  • Collections & Toll Enforcement
  • Financial Posting & Reconciliation
  • Payments
  • Customer Service Operations
  • Customer Relationship Management (CRM)
  • SAP S4 HANA
  • User Interface (UI) / User Experience (Ux) / Customer Experience (Cx)
  • Customer Channels
  • Data Migration
  • Tolling expertise

We are an equal opportunity employer and welcome applications from diverse candidates. If you have any questions or require an accommodation during the application process, please contact our Employee Services Department at [email protected].

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