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Patient Business Services Supervisor

4 months ago

Kailua Kona, United States Navient Full time

About Xtend Healthcare
Xtend Healthcare is a revenue cycle management company focused exclusively on the healthcare industry. The company's services range from full revenue cycle outsourcing, A/R legacy cleanup and extended business office to coding and consulting engagements. As part of Navient (Nasdaq: NAVI), Xtend taps the strength and scale of a large-scale business processing solutions company. Learn more at www.xtendhealthcare.net

THIS POSITION RESIDES IN HAWAII. REMOTE POSITION

NEED TO TRAVEL OCCASIONALLY TO KAILUA-KONA, HAWAII.

Xtend Healthcare is looking for a Supervisor, Patient Business Services. This position will be responsible for leading a team of professionals that provide business office functions for the hospital and its clinics.

Areas of responsibility include:

  • Overseeing Patient Access and Registration, Scheduling, cash posting, cashiering, reconciliation management of the business office
  • Overseeing financial counseling, charity care, self-pay monitoring, collection agency management/referrals
  • Overseeing customer call center for patients’ inquiries, payments, and general assistance
  • Overseeing correspondence (mail) management (scanning)
  • Performs special projects for Leadership and/or the Client

JOB SUMMARY:

Project Work:   

  • Assigning and managing workflow.
  • Reviews staff audit reports and summaries to ensure accuracy.            
  • Acts as a back up to staff for clients as needed.

Personnel Management:                                                                   

  • Staffing, orientation, and training.                                                          
  • Leading staff on completion of daily work tasks.
  • Evaluating performance and carrying out improvement activities.
  • Holds team meetings and attends all departmental management meetings. 
  • Manages team members to Xtend policies and procedures.

Customer Service:                                                                                                     

  • Client liaison to communicate account inquiries, escalated matters, tends and industry news.
  • Manages patient satisfaction regarding patient registration process.
  • Assures accuracy and patient satisfaction for scheduling.

Analysis/Reporting:        

  • Identifies trends and reports to Project Leaders.        
  • Identifies educational webinars/documentation for staff.            
  • Identifies staff who do not meet productivity standards weekly.
  • Using reporting to identify gaps and making continuous improvements.

Miscellaneous Tasks:                                                                     

  • Completion of staff productivity and scoring where applicable.     
  • Completion/Approval of Workday time-keeping reports daily and bi-weekly.
  • Completion of random reports/tasks needed by Project Manager/Director/AVP

MINMIMUM REQUIREMENTS:

  • High school diploma
  • Previous Management experience minimum of one year (additional equivalent education above the required minimum may substitute for the required level of experience)
  • Registration experience
  • EPIC experience
  • Working Excel and Microsoft Office products knowledge
  • Be able to manage a 7 day/week staff

PREFERRED QUALIFICATIONS:

  • An understanding of healthcare billing practices and compliant claims preparation for both governmental and commercial payers.
  • Experience with banking, reconciliation, accounting, and general business office operations a plus.
  • Revenue Cycle Certifications:  The following are recognized professional certifications:  Certified Professional Account Representative (CPAR), Certified Revenue Cycle Representative (CRCR) or Certified Professional Biller (CPB).
  • Strong written and verbal communication skills
  • Detail oriented and strong organizational skills
  • Business writing skills
  • Ability to manage confidential and sensitive information
  • Strong planning, problem-solving and analytical skills

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a Federal Government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America.

Navient is a drug free workplace.