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Behavioral Health
3 months ago
JOB TITLE: Behavioral Health- Patient Navigator FLSA STATUS: Exempt DEPARTMENT: Behavioral Health SUPERVISED BY: Behavioral Health- Patient Navigator Lead
I. POSITION FUNCTION SUMMARY
Under the general direction of the Behavioral Health Director and Behavioral Health- Patient Navigator Lead, the Behavioral Health- Patient Navigator is responsible for assessing patient’s needs, developing, implementing and reviewing service plans, and working with other community resources in meeting/achieving patient service needs. The Behavioral Health- Patient Navigator will also work collaboratively with other departments within Hawaiʻi Island Community Health Center (HICHC) to identify population SDOH needs and work to help find solutions via partnerships with community organizations or other agencies.
II. ESSENTIAL DUTIES AND RESPONSIBILITIES
This position may have various work assignments within HICHC. This description is intended to be generic in nature, and as such it does not detail all duties and responsibilities of the job assignment. Various duties, responsibilities and accountabilities may be assigned to an incumbent in this position depending on clinic needs, and may include but not be limited to the following:
• Participates as directed in the screening of new service requests within the clinic by means of agency approved procedures that ensures all individuals are adequately and appropriately served according to their individual needs and in accordance with existing HICHC policies and procedures.
• Works directly with patients to reduce barriers and social determinants of health (SDOH) issues to improve health care access and patient quality of life.
• Educates patients on social determinants of health and assists with navigating various systems.
• Promotes awareness of how social determinants of health affect patient health outcomes.
• Accepts newly assigned cases in which the diagnostic intake has been completed by a licensed provider. Completes case management assessment on all patients entering caseload.
• Develops appropriate treatment/service plans with patients as the means for implementing appropriate services and developing effective alliances with patients. Increases access and engagement with specialty mental health treatment, substance use treatment and medical treatment.
• Provides on-going supportive and/or case management functions in accordance with the problems, needs, and the strategies identified within the service plan in order to help the patients to achieve the stated goals and objectives.
• Documents all service contacts on a timely basis including face-to-face interviews, collateral and networking contacts, correspondence and maintains the case records in accordance with agency and regulatory standards and requirements.
• Participates in interagency planning and service coordination activities as directed to improve and enhance service continuity and effectiveness for patients to include but not be inclusive of referrals to interagency programs if staff meets requirements of Qualified Mental Health Professional.
• Participates in regular interdisciplinary staff meetings held at position location.
• Meets regularly with the immediate supervisor as a means of enhancing professional growth, reviewing and processing the provision of case management services, and dealing with appropriate administrative issues.
• Maintains close communication with the consulting supervisors for input regarding medication compliance, side effects of medication, and medication changes and alerts these members of the
staff of any changes in client adjustment which might suggest decompensation and a need for more aggressive intervention.
• Maintains service logs and turns them in on a weekly basis so that staff and patient service information can be reviewed by supervisors and management personnel and can be reported to local and state funding sources to determine if performance contract levels of service have been achieved and/or maintained.
• Performs other duties as assigned by the supervisor which are consistent with the position and in compliance with HICHC policies and procedures.
Tobacco Treatment Services
• Plans, organizes, coordinates, administers and carries out specialized tobacco treatment programs.
• Provides comprehensive counseling services including coordination of tobacco treatment cases in areas of counseling, education, provision of patches, gum, medication (as clinically indicated by a provider), etc.
• Assists with coordinating and integrating tobacco cessation programming into all HICHC programs and services (clinical, HIV, homeless, behavioral health, etc.).
• Actively follows up and makes revisions to health care plans.
• Documents all client visits in progress notes in a timely fashion. Maintains proper charting, billing for reimbursable services, and professional and ethical standards of providers.
• Submits billing information in a timely fashion as applicable if and/when tobacco cessation providers become covered by 3rd party payers.
• Participates in the development and implementation of specialized recovery support services, such as Education and Treatment groups.
• Represents Hawaiʻi Island Community Health Center at various functions and meetings related to tobacco initiatives.
• Prepares educational material on preventive services, public information, etc. on tobacco cessation.
III. POSITION SPECIFICATIONS
Requirements of Positions
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Experience
Must possess a combination of mental health work experience or relevant education and training which indicate the possession of knowledge, skills, and abilities necessary to perform essential job duties.
• Bachelor’s degree in relevant human services field plus at least one-year experience required; OR any equivalent combination of experience, training and/or education.
• Previous experience working in a team environment, clinical experience working with diverse clinical populations and knowledge of the Hawaiʻi Island community preferred.
Licenses and Certifications
• Eligible for future licensure in Social Work, Counseling, or other related field preferred.
Competencies • Social Skills—the individual interacts in a professional manner with colleagues and patients, models teamwork and a positive attitude • Problem solving skills—the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and utilizes management appropriately.
• Leadership—the individual inspires and motivates others to perform well and accepts feedback from others. • Quality management—the individual demonstrates accuracy and thoroughness in tasks. • Judgment—the individual exhibits sound, accurate, and ethical judgment. • Planning/organizing—the individual prioritizes and plans out work activities, uses time efficiently, anticipates provider and patient needs and develops realistic action plans. • Safety and security—the individual observes safety and security procedures and uses equipment and materials properly. • Interpersonal skills—the individual remains open to others’ ideas and shows respect. • Oral communication—the individual speaks clearly, assertively, and persuasively and demonstrates one-on-one and group presentation skills. • Written communication—the individual edits work for spelling and grammar, presents data effectively and can read and interpret written information. • Technology- the individual is adept at utilizing Microsoft Office and can learn new skills in adjacent electronic health record systems. • Promotes an organizational culture that embraces diversity as a core value.
Skills and Specifications
• Must be sympathetic and compassionate to the client’s issues.
• Good communication skills.
• Must be able to work as part of an interdisciplinary team.
• Ability to prioritize and balance tasks in a high paced environment.
• Can work independently.
• Emotionally stable, sensitive, mature with ability to deal with various people effectively.
• Effectively interpret and understand client’s problems.
• Ability to evaluate problems and identify a unique approach to treatment.
Personal Characteristics
Personal characteristics to include: a team player, high integrity, communication and customer relations skills, regular work attendance, courteous and friendly, able to work well with diverse groups of people, and gain and maintain respect of others.
Confidential and Sensitive Information
Because the employee has access to personal and professional data regarding individual employees and their families, personal data regarding individual patients and the families, and/or sensitive company financial data, an essential job result is the maintenance of a high level of confidentiality of the information processed by the employee. Violation of this confidence may result in disciplinary action, up to and including termination of employment.
IV. PHYSICAL CHARACTERISTICS/WORKING CONDITIONS
General Remarks: The work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential tasks and functions.
Environment: The noise level in the work environment is usually moderate. There are no known environmental hazards on the premises. Work environment is often stressful. Work is mostly inside, and normal office worker safety precautions and practices are required. Incumbent will be exposed to patients' conditions and some-unpleasant sights, smells and contagious diseases including virus, disease and infection from patients and specimens in working environment. All employees are offered the opportunity to receive the Hepatitis B vaccination series.
Equipment Use: Frequent use of telephone system and office equipment including but not limited to computer, printer, facsimile machine, copier and general office supplies. OSHA: This position performs tasks that involve exposure to blood, body fluids, or tissues; normal medical safety precautions and practices are required.
Work Hours: Eight to ten-hour workdays.
Mental Demands: Duties require attention to detail, alertness, problem solving, tolerance to stress and exercising sound judgment. Duties require high tolerance and adequate coping skills for dealing with loss, grief and bereavement. Good stress reduction and management skills are essential.
V. REMARKS
The foregoing position description is not all-inclusive of the duties that may be assigned to the employee. To ensure maximum flexibility and efficiency and to encourage cross training, employees will be assigned additional duties as deemed necessary or desirable by HICHC.
