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Division Field Operations Supervisor

3 months ago

Oklahoma City, United States Hearth & Home Technologies Full time

Division Field Operations Supervisor

Service&InstallationGrand Prairie,Texas Apply

Description

Fireside Hearth and Home (FHH) is hiring a Foreman/Job Supervisor - Division Field Operations Supervisor (DFOS) in Grand Prairie, Texas. Since 1951, FHH has been making the fireplace selection and installation process easy by offering the best sales and service experience possible. We’re fireplace experts focused on the latest trends, technologies and brands to offer you the best solutions.

The DFOS position is responsible for supervising members and subcontractors to optimize field operations to provide customer service, safety, and corporate profitability through builder installations and fireplace service and parts. This role Interfaces closely with inside operations, sales as well as contacts such as builders, homeowners, and inspectors. The DFOS is also responsible for performance management of field operations, training and development, and adherence to FHH standards.

Job Duties:

Ensure that jobsite is ready for installation and product and PO information align. This is done through calls and on-site visits. Drive CTP (Complete to Promise) by interfacing with production, sales, and inside operations to improve scheduling and operational efficiencies. Ensure job is completed with correct product selection for fireplace and facing material according to builder’s plan and manufacturers specifications and paperwork is completed timely and accurately. Supervise and direct all activities of the branch/division member and subcontractor fireplace installers, member and subcontractor facing installers, member and subcontractor service technicians and previewers. Responsible for inventory control sign in/sign out. Ensure field members and subcontractors meet the required installation requirements. Manages the performance of the branch/division field members. Provide field members and subcontractor training and continuing education consistent with defining fireplace field activities and monitor required FHH job skill certification for all installation members and subcontractors. Maintain up-to-date knowledge of FHH Safety and Attendance policies, OSHA standards as well as passing all HHT certifications and remain up to date on all HHT fuel (gas, wood, pellet) categories. Conduct monthly Field Safety audits to ensure field members are adhering to the FHH Safety policies and requirements. Attend and participate on Monthly training calls. Review schedule regularly for efficient labor (members and subcontractors) scheduling and routing. Complete all required fireplace post views for complex hearth product installations and complete builder and retail previews as required. Lead branch/divisional Safety Initiatives (could include establishing a regional safety program) and enforce proper use of Personal Protective Equipment. Approve installer pay for installations. Provide feedback to manufacturer that will identify product performance and improvements. Create an atmosphere of cooperation, respect, and high morale among members and subcontractors. Communicate with internal and external customers stating the reason the installation or service call is incomplete or incorrect. All other duties as assigned. Skills and Abilities Must be physically capable of accessing construction sites and homes under construction including but not limited to climbing ladders, lifting, and carrying tools and materials, and walking over difficult terrain. Possess excellent verbal and written communication skills.

Must have good computer skills (MS Office including PowerPoint, Excel and Internet). Must have good attention to detail and good organizational skills. Excellent problem-solving capabilities and excellent customer service skills. The ability to multi-task and to interact effectively with all types of people in a dynamic environment. Must be able to present technical material effectively in front of a group Onsite presence is required for this position. EDUCATION and/or EXPERIENCE HS Diploma. Five years or more of related experience with working knowledge of construction operations is preferred. Familiarity with products including limitations, installation requirements, OSHA Safety standards and local and national building codes. Ability to read and understand residential and commercial blueprints. Management experience preferred. About Working for Fireside Hearth & Home Fireside Hearth & Home is an operating division of HNI Corporation (NYSE: HNI). We design, manufacture and distribute a wide variety of gas, electric, wood and biomass burning fireplaces, inserts, stoves and accessories. Lakeville, Minnesota is our home, but we have locations throughout the United States.

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