Collections Supervisor- Collections Division
2 months ago
Job Posting Title
Collections Supervisor- Collections DivisionAgency
695 OKLAHOMA TAX COMMISSIONSupervisory Organization
Collection Services–Job Posting End Date (Continuous if Blank)
Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above.
Estimated Appointment End Date (Continuous if Blank)
Full/Part-Time
Full timeJob Type
RegularCompensation
Job Description
Collections Supervisor- Collections Division
Salary- $68,000.00
Why you’ll love it here
TRANSPARENCY. FAIRNESS. COMPLIANCE. The Oklahoma Tax Commission is committed to leading Oklahoma with unparalleled customer service. Our mission is to promote tax compliance through serving taxpayers with transparency and fairness in administration of the tax code and unparalleled customer service. Check out our page to learn why we are passionate about tax compliance and believe it is the career for you
There are perks to working for the OTC. We know that benefits matter, and that is why we offer a competitive for all eligible employees:
Generous state-paid to help cover insurance premiums.A wide choice of with no pre-existing condition exclusions or limitations. Flexible spending accounts for health care expenses and/or dependent care.A with a generous match.15 days of paid vacation and 15 days of sick leave for full-time employees the first year.11 paid holidays a year.Paid Maternity leave for eligible employees.Employee discounts with a variety of companies and venders.A Longevity Bonus for years of service.GENERAL FUNCTION
The Collections Supervisor provides critical support to the Collections Division by supervising a team on a regular and consistent basis to determine compliance with laws and regulations, generally accepted accounting procedures, financial accountability standards or other requirements have been met. The Collections Supervisor will perform supervisory functions including assigning and reviewing work, employee performance reviews, making recommendations on disciplinary actions, providing employee training and development, and approving time off.
TYPICAL FUNCTIONS
The functions performed by employees in this job family will vary by level, but may include the following:
Oversees the staff selection process and trainingCommunicates job expectations and offers professional growth opportunities for direct reportsPlans, monitors, and assesses job performanceProvides assistance in the coaching, counseling, and discipline of employeesImmediately addresses performance areas of concern and follows the Progressive Discipline GuidelinesDevelops, coordinates, and enforces systems, policies and proceduresProvides technical assistance to management, and the general public by providing tax information that pertains to the regulations and procedures of the Oklahoma Tax CommissionMaintains quality service by enforcing quality and customer service standards by analyzing and resolving customer service problems thru system enhancement recommendationsAnalyzes processes and workflows for inefficiencies and makes recommendations for enhancementPrepares supervisory reports on workflow assessment findings, system process results and revenue trackingCollaborates with Collections Manager and Administrator in developing the strategic goals for the section while considering potential impact to other sections and divisionsGathers and categorizes statistical data as required for process analysis and improvementsReviews and assigns accounts of collection/enforcement/garnishments activity and/or referral as it pertains to initiative/activityMay provide direct oversight of the Administrative Hearing process for Oklahoma business that are out of compliance with their taxesMay serve as section liaison with the Outside Collections Agencies (OCA’s), to include:Monitor daily activity to identify any instances where contractual obligations are not being met or have been violatedPrepare monthly apportionment and reconciliation reportsParticipate in the process of development for proposals, bids, or other documents describing organizations processes and services in response to requests from prospective vendorsMay provide direct oversight of the field collection and enforcement teams which are responsible for the collection of business taxes and the enforcement of tax laws in accordance with Oklahoma State LawsSpecial Events
This section is responsible for educating, assisting, monitoring, and tracking Special Events held in the State of Oklahoma. Provide assistance and guidance to promoters and vendors, in accordance with Special Events statutes and rules.
Serves as the primary point of contact for special event promoters and vendors via telephone and email correspondencePerforms routine case level work throughout the special event staging processReviews and verifies promoter and vendor special event payments for correct period application, reporting, and delinquent billing purposesResponsible for the identification, development and implementation of improved processes for special eventsContacts vendors and promotors by phone and email, to notify them of unpaid business tax liabilities and/or outstanding delinquencies and advise them on required actions to become tax compliantAssists taxpayers with special events sales tax filing and payment remittanceCOMPLEXITY OF KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of
Extensive knowledge of receivable management and tax collection enforcementLeadership abilities to initiate and recommend changes in work methods to improve agency or division performanceLegislative impacts on tax collection enforcementAgency policies and proceduresState and federal legislation related to assigned agency programsModern office methods and procedures, including computer technology related to accounting systemsSeeks to build relationships and team climate in which employees are encouraged to meet their full potential and promote agency excellenceSkills in
Proficient with PC office software, Microsoft Office Suite, desk top tools, and data entry abilityStrong analytical interpersonal, problem solving, time management and negotiation skillsDetail-oriented with research and investigative experienceInterpersonal communication skills to effectively solicit ideas and recommendations from employees to increase workflow and improve work productivityAbility to
Review and analyze tax records and business practicesPrepare collection reports and recommendationsOrganize and motivate departmental staffEstablish and maintain effective working relationships with employees and other divisions Effectively communicate and articulate verbally and in writingUse computers in reviewing, analyzing, and calculating tax liabilitiesExercise independent judgement and provide prompt serviceCommunicate effectively with difficult or irate customers, and provide de-escalation techniques when neededMaintain a professional demeanor in all situationsDemonstrate creativity and innovation in meeting customer and business needsRead, interpret, and apply various rules and regulationsMINIMUM QUALIFICATIONS
Education and Experience requirements at this level consist of
A bachelor’s degree in any field; PLUS two years of experience in business/public administration, taxation and revenue, credit collections, or investigative work for each year of the required degreeOR six years of experience in business or public administration, highly technical administrative or office management, taxation and revenue, credit collections, or investigative workOR an equivalent combination of education and experienceSPECIAL REQUIREMENTS
This position requires occasional travel. Applicants must have reliable transportation and be willing and able to perform all job-related travel. Possession and maintenance of a valid Oklahoma State Driver’s License is also required.
This position requires the employee to be able to lift up to 25 pounds on a regular basis.
Core work hours for the Oklahoma Tax Commission are Monday through Friday, 7:30am to 4:30pm. This schedule may require flexibility, including some weekends, based on the needs of the agency.
Telework may be required based on the needs of the agency, division, and section. If applicable, applicant must be willing and able to BOTH work on-site and telework at an off-site location, generally in the applicant’s home. Applicant must have a secure internet connection and a dedicated telephone (landline) or smart phone device during scheduled working hours.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Equal Opportunity Employment
The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability.
Current active State of Oklahoma employees must apply for open positions internally through the Workday .
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