Field Service Supervisor, International
3 weeks ago
Job Summary:
The Field Service Supervisor, International is a critical role within NCS Multistage LLC, responsible for supporting and mentoring the Operations team by acting as front-line field support. This position requires planning and executing high-profile operations, with a focus on operational excellence and overall job quality.
Key Responsibilities:- Responsible for operation and proper configuration of downhole fracturing and completion tools and systems for intended job and well design
- Ensure that operational specifications (limits) of the downhole tools are not exceeded
- Ensure downhole tools and equipment are configured correctly for intended job
- Liaise between pumping/coil services and energy company to ensure job success
- Provides front-line support for customers with a high degree of professionalism
- Communicate and work with customers, rig, coil, frac, and other third-party personnel
- Accurately complete job reports, create tool assembly schematics, and field service orders upon completion of job in a timely manner
- Report any non-conformance in a timely manner
- Actively participate in post-job analysis and after-action reviews
- Prepare equipment for each specific job
- All NCS tools and equipment looked after in a professional manner, i.e., tools clean and painted
- Help to promote safe work practices and higher standards of performance
- Support and uphold HS&E policies and procedures of NCS and the customer
- Align individual goals with NCS's corporate goals, while adhering to and promoting the NCS Promise
- Participate in Personal Development for Success (PDS)
- Other duties, relevant to the position, shall be assigned as required
- High School Diploma or GED equivalent
- Technical Certificate/Diploma or Degree; preferred
- Minimum of 5 years of direct industry experience
- Industry-related experience, coiled tubing, drilling rigs, fracturing, drilling/service, and downhole tool operations
- Valid Driver's license
- Proficient with Microsoft Office Suites
- Work with other teams, and exhibit effective communication
- Self-motivated with excellent organizational and time management skills
- Excellent judgement, ability to plan, high level of efficiency & work ethic
- Ability to handle multiple priorities simultaneously, manage priorities
- Ability to handle stressful situations
- Ability to perform job responsibilities in all weather conditions
- Ability to perform job in remote locations
- Eligibility to work in US, Canada, and international markets
- Perform physical labor, when necessary, in addition to standing or travelling for long periods of time
- Ability to move or lift 25lbs – 50lbs
- Employment Classification: Full-time, Regular
- Work Schedule: Typically 12-hour shifts, on call 24/7
- Special Equipment: Cell Phone & Laptop
- Travel: Domestic and International travel required often
- Eligibility: Field Compensation Rates
- Bonus: Eligible
- Criminal background check required for all positions
- Safety sensitive positions will require additional pre-employment testing
- Teamwork/Collaboration – Able to work cooperatively with other individuals
- Service Focus – Builds & maintains customer satisfaction and provides excellent service to internal & external customers
- Decision Making – Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach
- Ethics & Integrity – Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action
- Problem Solving – Ability to approach a problem by using a logical, systematic, sequential approach
- Continuous Improvement – Ongoing improvement of products, services, or processes through incremental & breakthrough improvements
- Accountability – Obligation or willingness to be answerable for an outcome
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