Guest Service Representative

4 days ago


Park City, Utah, United States Westgate Resorts Full time
About Westgate Resorts

Westgate Resorts is a world leader in the timeshare and hospitality industry, offering a diverse range of vacation experiences across the United States. Our resorts provide a dynamic and rewarding work atmosphere, surrounded by world-class skiing and year-round mountain adventure.

Job Description

As a Guest Service Representative, you will be the face of Westgate Resorts, providing exceptional customer service to our guests. Your primary responsibility will be to ensure that our guests have a memorable and enjoyable experience at our resort.

Key Responsibilities
  • Provide exceptional customer service to guests, responding to their needs and resolving any issues in a timely and professional manner.
  • Ensure that all guest interactions are friendly, courteous, and respectful.
  • Work collaboratively with other departments to ensure seamless guest experiences.
  • Stay up-to-date on resort activities, services, and amenities to provide guests with accurate information.
  • Participate in ongoing training and development to improve customer service skills and knowledge of resort operations.
Why Westgate?
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Paid Time Off (PTO) - vacation, sick, and personal time.
  • Paid Holidays.
  • 401K with generous company match.
  • Get access to your pay as you need it with our Daily Pay benefit.
  • Family benefits, including pregnancy, parental leave, and adoption assistance.
  • Wellness Programs.
  • Flexible Spending Accounts.
  • Tuition Assistance.
  • Military Leave.
  • Employee Assistance Program (EAP).
  • Life, Disability, Accident, Critical Illness & Hospital Insurance.
  • Pet Insurance.
  • Exclusive discounts for Team Members.
  • Advancement & development opportunities.
  • Community Involvement Programs.

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status under federal, state, or local law.



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