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Express Service Advisor

4 months ago

Cedar Park, United States Toyota of Cedar Park Full time

At Toyota of Cedar Park, we believe our team deserves to work in a supportive, competitive, family environment. It all starts here: with our people, our team. If they are supported, encouraged, and believed in, our team members will pass along all of that awesomeness to our customers. During the last five years, Toyota of Cedar Park has experienced remarkable growth and surpassed previous records. We continue to set an example for our industry by challenging the norm and elevating expectations. Join our dynamic team and "Experience the Difference"

WHY WORK AT TOYOTA of CEDAR PARK?

  • We offer an outstanding company culture where we understand the importance on work/life balance
  • Fantastic benefits - Paid vacation time, medical, vision, and dental insurance, 401k plans
  • We truly believe in promoting from within - we offer career progression and multiple career paths
  • We love to invest in our employees - we provide ongoing training and professional development
  • We love Cedar Park and we are always looking for different ways to partner with our community

Express Service Advisor

Duties/ Responsibilities:

  • Greet customers promptly in a friendly manner.
  • Obtain customer and vehicle information.
  • Provide excellent customer service to all customers.
  • Clearly report all vehicle symptoms as described by the customer.
  • Establish follow up time.
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently.
  • Explain all completed work and charges to customers.

Required Skills/Abilities:

  • Previous customer service experience
  • Above average energy level
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Proven record of achieving exceptional Customer Satisfaction
Physical Requirements:
  • Must be able to withstand outdoor temperatures and weather conditions and long periods of standing and walking.
  • Must be able to lift up to 20 pounds at times.
  • Must have a clean driving record and be able to pass a background check and drug screening.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.