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Automotive Service Advisor

2 months ago

Buena Park, California, United States Premier Chevrolet of Buena Park Full time
Job Description

We are part of a successful automotive dealer group with over 33 stores nationwide, representing top brands such as Chevrolet, Honda, Toyota, Nissan, Kia, Dodge, Chrysler, Jeep, and Ford. Our company is actively involved in giving back to our community through our "Giving Hope Foundation."

Job Summary:

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.

What We Offer

  • Competitive Compensation Plan
  • Medical, Dental, and Vision Insurance
  • 401(k) with Company Match
  • Matching Christmas Club Savings
  • Potential Signing Bonus
  • Premium, Ongoing Professional Development
  • Participation in Giving Hope Community Service Days
  • Employee Programs for Referral Bonus, Vehicle Acquisition, and Automotive Purchases

Service Advisor Responsibilities:

  • Greet Customers Promptly
  • Obtain Customer and Vehicle Information
  • Clearly Report All Vehicle Symptoms as Described by the Customer
  • Determine and Recommend Maintenance Based on Age, Mileage, and History of Vehicle
  • Prepare a Complete and Accurate Estimate of Cost for Labor and Parts
  • Establish Follow-Up Time
  • Monitor the Progress of Each Vehicle Throughout the Day, and Update Customers Frequently
  • Verify That the Final Invoice Reconciles with the Work Performed on the Repair Order
  • Explain All Completed Work and Charges to Customers

Service Advisor Requirements:

  • Proven Record of Achieving Exceptional Customer Satisfaction
  • Past Experience as a Service Advisor, Assistant Lane Manager, or Service Consultant
  • Very Energetic Personality
  • A Desire for a Long-Term Career with a Growing Organization
  • Personal and Professional Integrity
  • Computer Skills and Willingness to Learn New Programs

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Our company is committed to the inclusion of all qualified individuals. In keeping with this commitment, we will take steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact us.