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Help Desk Technical Support

2 months ago

Newport News, United States Innova Solutions Full time

Innova Solutions is immediately hiring a Help Desk Technical Support - 1st, 2nd, & 3rd Shift.

Position type: Full-time - Contract

Duration: 6 Months

Location: Newport News VA 23607 (Hybrid)

As a Help Desk Technical Support , you will:

  • Resolve technical problems and answers queries by telephone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems.
  • Diagnoses, identifies, isolates, and analyzes problems utilizing historical database records.
  • May route calls to product line specialists.
  • Maintains and updates records and tracking databases.
  • Alerts management to recurring problems and patterns of problems.

Education:

  • Associate’s degree and 1 year of experience.
  • A relevant professional certification can be substituted for an associate’s degree.

Special Requirements:


  • Department will determine shift after training.
  • Experience supporting many applications including MS Office products, O365, VPN apps and many other business and engineering applications.
  • Experience doing technical support over the telephone and/or in chat.
  • Experience with troubleshooting Windows clients
  • Experience working remotely