Technical Support Specialist

2 weeks ago


Newport News, Virginia, United States Innova Solutions Full time
Help Desk Technical Support Opportunity

Innova Solutions is seeking a skilled Help Desk Technical Support professional to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our clients and ensuring their IT needs are met.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and chat
  • Troubleshoot and resolve technical issues in a timely and efficient manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and maintain accurate records of client interactions

Requirements:

  • 2+ years of experience in a help desk or technical support role
  • Strong technical skills and knowledge of IT systems and software
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment

Location: Newport News, VA 23607 (Hybrid)



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