Help Desk Specialist III

4 weeks ago


Newport News, Virginia, United States Beat Full time
Job Title:
Help Desk Specialist III Job Summary:
We are seeking a skilled Help Desk Specialist III to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting hardware and software issues, and maintaining accurate records of incidents and resolutions. Key Responsibilities:
* Provide technical support to end-users via phone, email, or in-person * Troubleshoot and resolve hardware and software issues * Maintain accurate records of incidents and resolutions * Collaborate with internal teams to resolve complex technical issues * Stay up-to-date with the latest technology trends and advancements Requirements:
* 5+ years of experience in a help desk or technical support role * Strong knowledge of computer hardware and software * Excellent communication and problem-solving skills * Ability to work in a fast-paced environment What We Offer:
* Competitive salary and benefits package * Opportunities for professional growth and development * Collaborative and dynamic work environment If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity.

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