Current jobs related to Customer Care Specialist - Cleveland - Kelly

  • Customer Care Specialist

    4 weeks ago

    Cleveland, Ohio, United States Third Federal Savings and Loan Association Full time

    About Us:At Third Federal Savings and Loan Association, we pride ourselves on being recognized as one of the best workplaces in America. Our commitment to providing a supportive and engaging environment is reflected in our competitive compensation, comprehensive benefits, and opportunities for professional development.Position Overview:We are seeking...

  • Customer Care Specialist I

    4 weeks ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Position Overview:We are seeking a dedicated Customer Care Specialist I to provide exceptional support to our patients and internal callers. This role is essential in ensuring that inquiries are addressed promptly and accurately.Key Responsibilities:- Respond to incoming calls and assist callers by retrieving information from electronic directories and...

  • Customer Care Specialist

    4 months ago

    Cleveland, United States Medmutual Full time

    Job Description Customer Care Specialist - ( 2200014 ) **Description** We are hiring for our Brooklyn, OH and Rossford, OH offices! Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental,...

  • Customer Care Specialist I

    4 weeks ago

    Cleveland, Ohio, United States Cleveland Clinic Full time

    Join Our Team at Cleveland ClinicWe are seeking dedicated individuals to become part of our esteemed organization, recognized as one of the leading healthcare providers in the nation. As a member of our team, you will collaborate with compassionate professionals to deliver exceptional patient-centered care.Position Overview:The role of Customer Care...

  • Account Executive

    6 days ago

    Cleveland, Ohio, United States Option Care Enterprises, Inc. Full time

    Job Title: Account Executive - Chronic Care SpecialistAt Option Care Health, we are seeking a highly motivated and results-driven Account Executive to join our team. As a Chronic Care Specialist, you will be responsible for driving growth of current and potential new products within our portfolio.Key Responsibilities:Establish and maintain professional...

  • Nutrition Care Specialist

    4 weeks ago

    Cleveland, Ohio, United States Wingspan Care Group Full time

    Job OverviewWingspan Care Group is a nonprofit organization dedicated to providing a cohesive, community-oriented network of services, allowing member agencies to concentrate on their mission-driven objectives. Our innovative framework is designed to enhance sustainability and progress among partner agencies by optimizing operations and reducing...

  • Customer Solutions Specialist

    1 month ago

    Cleveland, United States Elite Vision Solutions Full time $42,000 - $48,000

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Solutions Specialist

    3 months ago

    Cleveland, United States Elite Vision Solutions Full time

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Customer Solutions Specialist

    4 weeks ago

    Cleveland, United States Elite Vision Solutions Full time $42,000 - $48,000

    Job DescriptionJob DescriptionDo you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is looking for! We are actively searching for a dedicated customer solutions specialist to add to our diverse team of professionals.Our...

  • Travel Nurse RN

    2 weeks ago

    Cleveland, Ohio, United States Supplemental Health Care Full time

    Job Title: Travel Nurse RN - Trauma Care SpecialistSupplemental Health Care is seeking a skilled Travel Nurse RN - Trauma Care Specialist for a travel nursing job in Cleveland, Ohio.Job Summary:We are looking for a highly motivated and experienced Travel Nurse RN - Trauma Care Specialist to join our team. As a Travel Nurse RN - Trauma Care Specialist, you...

  • Sales Development Representative and Customer Care Specialist

    2 weeks ago

    Cleveland, Ohio, United States My HairSmart Full time

    About My HairSmartMy HairSmart is a rapidly growing startup in the Hair Wellness Industry, offering a unique blend of holistic solutions for hair loss treatment. Our products are clinically proven and natural, and we sell retail through our website and online consultations, as well as wholesale through hair loss doctors and aesthetic practices.We are proud...

  • Customer Success Specialist

    3 weeks ago

    Cleveland, Ohio, United States Cision Full time

    About the RoleCision is seeking a highly motivated and detail-oriented Onboarding Specialist to join our team. As an Onboarding Specialist, you will play a critical role in ensuring a seamless onboarding experience for our new customers.Key ResponsibilitiesOnboarding and Support: Provide new customers with a dedicated specialist to help them understand our...

  • Customer Engagement Specialist

    4 weeks ago

    Cleveland, Ohio, United States Infinite Talent Solutions Full time

    Customer Engagement SpecialistBecome a vital member of our organization as a Customer Engagement Specialist, contributing significantly to our business growth by promoting products, goods, and services within a retail setting.Key Responsibilities:Interact with clients to identify their preferences and requirementsDemonstrate and articulate product/service...

  • Customer Support Specialist

    4 weeks ago

    Cleveland, Ohio, United States Area Temps Full time

    Position: Customer Support Specialist - Temporary AssignmentLocation: Cleveland, OHEmployment Type: Temporary or Project WorkJob Category: Customer Service/SalesCompensation: $14/hrJob Overview: We are seeking dedicated Customer Support Specialists to assist at a transportation hub. In this role, you will be responsible for handling inquiries related to...

  • Customer Relationship Specialist

    1 day ago

    Cleveland, Mississippi, United States The Bank Of Missouri Full time

    About The Bank of MissouriWe are a community-focused bank with a rich history of over 130 years. Our core values of accountability, community service, and financial conservatism have enabled us to thrive through various challenges. We are committed to caring for people and communities, and we recognize and reward our employees for their talent and...

  • Customer Support Specialist

    6 days ago

    Cleveland, Ohio, United States Abb Holdings Inc Full time

    About the RoleWe are seeking a highly skilled Customer Support Specialist to join our team at ABB. As a key member of our customer support team, you will be responsible for providing technical assistance to internal and external customers, ensuring timely and cost-effective support in accordance with guidelines.Key ResponsibilitiesProvide technical...

  • Customer Experience Specialist

    4 months ago

    Cleveland, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Retail Customer Support Specialist

    4 weeks ago

    Cleveland, Ohio, United States Family Dollar Full time

    Join Our Team as a Retail Customer Support Specialist!At Family Dollar, we are committed to delivering outstanding service to our customers. As a Retail Customer Support Specialist, your role will encompass:Exceptional Customer Interaction: Engage with customers warmly and assist them in selecting the right products for their needs.Transaction Management:...

  • Sales and Customer Service Specialist

    6 days ago

    Cleveland, Ohio, United States Matrix Innovations Full time

    Unlock Your Career Potential as a Sales and Customer Service SpecialistAt Matrix Innovations, we're committed to excellence and innovation. As a Sales and Customer Service Specialist, you'll play a vital role in our team, driving business growth and delivering exceptional customer experiences.Your Key Responsibilities:Provide top-notch telephone customer...

  • Customer Service Specialist

    4 months ago

    Cleveland, United States Rollins Full time

    ** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO16634 Showing 1 location **Job Details** **Description** **$15.00 Per Hour** **ESSENTIAL SERVICE PROVIDER / HIRING NOW!** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Service Specialists** are...

Customer Care Specialist

3 months ago

Cleveland, United States Kelly Full time
Job Title: Customer Care Specialist 
Job Type: Full-time
Company: Case Western Reserve University
Location: Main Campus
Pay Rate: $49,000
Job Summary:
Kelly recently partnered with CWRU for a Customer Care Specialist. As a Customer Care Specialist, you will be responsible for overseeing all aspects of the Customer Care team operations. Your primary focus will be to ensure professionalism, efficiency, and outstanding customer service while mitigating risk to the University and its constituents. You will also design and implement improved processes or operational policies. We are looking for someone with strong Excel skills and the ability to work in a fast-paced environment. Prior experience in journaling, Pcard, and customer service would be a plus.

Roles and Responsibilities:
- Manage daily customer service resolution of Purchasing and Accounts Payable issues, including handling escalated issues, determining problems, and providing resolutions.
- Serve as a leader and proactive liaison to internal and external customers on all University Business Policies, providing guidance and direction.
- Maintain and communicate expert knowledge of general Purchasing and Accounts Payable policies.
- Utilize various databases and systems to investigate and resolve complex challenges regarding purchase orders, invoices, payment requests, travel requests, etc.
- Directly supervise the customer care team to ensure efficiency, professionalism, and outstanding customer service.
- Hire and train new employees, define and assign individual tasks, maintain schedules and standards.
- Make recommendations for proactive service enhancement and improvement.
- Develop and recommend departmental policies and procedures regarding customer service, vendor database management, audit controls, and human resource requirements.
- Serve as the administrator for the hosted call center and develop schedules to produce accurate and timely information for reporting.
- Collect, analyze, and interpret financial management information for ASO Vendors to assist with the preparation and recommendations for annual operating budgets.
- Provide ASO Vendor financial data for quarterly forecasting, mid-year close, annual budgeting, and annual year-end closing.
- Manage vendors to ensure proper governmental screening compliance and authorize vendors for campus use.
- Collect information, statistics, and other data, and prepare reports or correspondence to support daily operations of the team and leadership.
- Perform administrative and various support duties such as creating, editing, and proofreading documentation.
- Serve as a backup to coordinate fulfillment with P-card administrator and process P-card applications.
- Maintain highly confidential information on staff, students, vendors, and budgets.
- Perform other duties as assigned.

Qualifications & Skills:
- Bachelors degree required.
- Strong Excel skills
- Ability to work in a fast-paced environment
- Prior experience in journaling, Pcard, and customer service
- Excellent leadership and supervisory skills
- Strong problem-solving and decision-making abilities
- Exceptional communication and interpersonal skills
- Attention to detail and accuracy
- Knowledge of financial management and budgeting
- Proficiency in using databases and systems such as PeopleSoft, Telax phone system, and PaymentNet4
- Familiarity with federal, state, and local regulations governing purchases and contracts

Opportunities:
- Opportunity to lead and manage a customer care team
- Chance to make a significant impact by improving processes and operational policies
- Exposure to a diverse range of stakeholders within the university community
- Professional growth and development opportunities
- Collaborative and supportive work environment

Company Culture:
At CWRU, we value professionalism, efficiency, and outstanding customer service. We believe in continuous improvement and actively seek creative ideas and procedures from outside sources to provide the best purchasing experience for our end users. We foster a collaborative and supportive work environment where everyone's contributions are recognized and valued. Join us and be part of a team that is dedicated to delivering excellence in accounting and customer care
 
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

Get a complete career fit with Kelly®.

You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.