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Recruitment Account Manager

2 months ago

new york city, United States MSH Full time

Recruitment Account Manager (Client Services Manager)

New York, NY (midtown) - Hybrid


About the Company:


MSH International is a global talent solutions firm headquartered in Fort Lauderdale, FL with offices in NYC, Dallas, Nashville, Bangalore, and Kolkata. Our consultative recruiting and talent acquisition services help clients around the world align their people, processes, and technology with overall business objectives. Clients choose us for our ability to deliver better talent through the process, greater impact through business acumen, and better outcomes through execution.


MSH is aiming to redefine the talent acquisition consulting industry in order to enhance the client, candidate and employee experience.


Responsibilities:


The Client Services Manager manages multiple accounts at the Program Level partnering with client hiring managers and internal HR to successfully deliver on Talent Acquisition initiatives. The CSM’s primary responsibility is to work with the client's HR function, managing all aspects of client talent acquisition management: This includes but is not limited to: Customer Experience, Hiring Manager Satisfaction, Sourcing Strategies, Vendor Management, Requisition Intake, Offer Management, Reporting, and continued Business Development. The CSM is responsible for managing the MSH brand through Quality, Delivery, and Relationship Building and is responsible for working with clients on further requirements for MSH's premium services.


  • Daily client-facing relationship with hiring managers across the US
  • Provide consultative direction on sourcing and recruitment strategies with delivery team
  • Ability to identify customer's needs and to deliver, decline, or adjust expectations
  • Work with Director of Recruiting Ops to properly allocate work across the delivery team
  • Work with both clients and talent to identify employment needs and priorities and provide appropriate workforce solution
  • Monitor and maintain strategic partnership with the client through an extensive and active understanding of the client's business, strategic direction, processes, and policies
  • Maintain close contact with the key principles at the account to ensure the highest level of client satisfaction possible
  • Oversee and manage talent pipeline that aligns with the client's needs and output requirements
  • Meet with onsite\offsite MSH teams on a daily/weekly basis to assess business needs, requirements, performance, overall satisfaction with the MSH service levels
  • Consistently exceed client expectations, and facilitate and drive change in a fast-paced and dynamic work environment
  • Effectively deliver MSH operational standards with excellence while using MSH methodology, recruitment tools and selection, and retention of talent and client development activities
  • Work with senior MSH management team for adherence to the contract and SLAs, and to seek out opportunities for improvement
  • Resolve operational challenges that impact the effectiveness of the account
  • Provides onsite consultative support to hiring managers and HR Regional Leads on Talent Acquisition strategies, market intelligence, and training


Tools we provide for your Success as a Client Services Manager


Client Services Managers will be provided with robust training as well as an ongoing Learning & Development program throughout your career with MSH that will enhance your skill set and drive you to success. If you have the right DNA (strong work ethic, desire to win, to relate to people, and to deliver quality in your work) then you have what it takes to combine our training and be a top producer.


In addition, you will be provided with several business tools and technologies to support your Client Services Manager efforts (CRM platforms, subscriptions, memberships, expense account, etc.)


Compensation & Growth Plan


The Client Services Manager role offers a competitive compensation plan inclusive of base salary and quarterly bonuses based on revenue performance. We also offer a full benefits package including medical, dental, vision, 401K and generous paid time off (PTO).


Ideal Candidate Profile


MSH is an acronym for “Making Success Happen”. It is a motto we embrace in all way, always at our firm. If you embody the characteristics of someone that has the drive to get things done and make it happen, you will enjoy our corporate culture, which we are extremely proud of.


  • 5-7+ years of experience managing client relationships
  • Proven success in developing new process and procedures in a multi-level organization
  • Unsurpassed level of professionalism and ability to communicate at all levels of the client organization
  • Demonstrated ability to manage and resolve complex client situations in an effective manner
  • Strong organizational, analytical, and problem-solving abilities
  • Ability to work independently and manage multiple priorities and deadlines in a fast-paced environment
  • Proficient skills in Word, Excel, and Powerpoint
  • Strong presentation skills to communicate business unit overviews and workforce strategies to client groups