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Patient Engagement Representative
2 months ago
If you are driven by success and want to work with a reputable company then apply with us
Team Health has ranked three years running as "The World's Most Admired Companies" by Fortune Magazine and one of America's 100 Most Trustworthy Companies by Forbes Magazine in past years. TeamHealth, an established healthcare organization is physician-led and patient-focused healthcare organization. We continue to grow across the U.S. from our Clinicians to our Corporate Employees and we want you to join us.
WE OFFER:
- Flexible Schedules
- Monday - Friday Work Week
- Pay from $19.00/hr
- Hybrid Work Options
- Excellent Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- 401k
- Generous PTO
- 8 Paid Holidays
- Flexible Spending Accounts
- Growth Opportunities
POSITION SUMMARY:
Patient Engagement Representatives (PX Representative) support the company by managing correspondence, inquiries, and written complaints. The Patient Engagement Representative coordinates written communications between customers, agents, vendors, and clinicians by performing administrative duties, special projects, and general tasks as assigned. Expect to be asked to problem-solve by reading and interpreting correspondence and then updating databases to assure proper next steps occur. The PX Representative understands and empathizes with customer concerns and has a desire to help customers resolve their issues. Excellent computer and organization skills and attention to detail are key to succeeding in this role. The company offers its Patient Engagement Representatives training and professional development.
In the company's dynamic environment the PX Representatives work on a team to assure all correspondence is scanned into the company's imaging system in order to allow the team to work remotely. PX Representatives may also print itemized bills and insurance claims, update insurance information into the clients' web portals, and perform background research along with other duties.
ESSENTIAL RESPONSIBILITIES:
1. Document customer inquiries, disputes, complaints or requests within various systems
2. Review account records, files and documents to obtain information necessary to resolve and respond to inquiries, disputes, written complaints or requests
3. Communicate with clients and customers as necessary
4. Learn and apply applicable federal, state, local laws, regulations and guidelines
5. Handle, analyze and process correspondence
6. Data entry with an emphasis on speed and accuracy
7. Coordinate with team members to accomplish daily tasks
OTHER RESPONSIBILITIES:
1. Operate office machines, such as photocopiers and scanners, voice mail systems and personal computers.
2. Report issues, make suggestions, and share with management any opportunities to improve the operation.
3. Other duties as assigned.
POSITION REQUIREMENTS:
Skills
1. Fast and accurate data entry skills.
2. Proven oral and written communications skills.
3. Effective problem-solving skills.
4. Ability to work in a dynamic environment.
5. Able to perform duties independently without direct supervision.
6. Proficient with MS Outlook, Word and Excel.
7. Strong interpersonal skills.
8. Self-aware, dependable, accountable.
Education
1. Minimum High School diploma, or equivalent
Experience
6+ months experience working in an office environment preferred
WORKING CONDITIONS:
This job involves working on computers (and other office equipment such as copy machines, scanners, printers) and being in a stationary position 75% of time.
Should you choose to perform this job in a remote setting you would complete most of your job tasks by computer, email, messaging/chat, teleconference, and video calls. If you prefer to work in an office environment this option is available as well. Our offices are located in a beautiful suburban office park complete with walking paths, picnic areas, and free open air parking. Shopping and restaurants are nearby.
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