Consumer Protection Investigator

2 days ago

Madison, United States State of Wisconsin Full time
Introduction

Who We Are:

The Department of Agriculture, Trade and Consumer Protection (DATCP) works hard to protect and promote Wisconsin's agricultural industries and consumers. As an agency, we strive to serve the people of Wisconsin assuring: safe, wholesome food; consumer protection and fair business practices; animal and plant health; a clean environment; and strong agriculture and commerce. To successfully attain these goals, we recognize our success hinges on the diverse, well qualified, dedicated staff we employ and retain.

What We're Seeking: DATCP's Bureau of Consumer Protection is recruiting for a Consumer Protection Investigator, to fill an employment opportunity with the Mediation unit. This position will be headquartered at the Prairie Oaks State Office Building.

What We Do in the Bureau of Consumer Protection:
  • Operate Wisconsin's Consumer Protection Hotline; consumers can contact our hotline staff by email or through our toll-free hotline.
  • Handle over 11,000 new consumer complaints every year.
  • Administer Wisconsin's telemarketing "Do Not Call" Law (over 4.8 million Wisconsin numbers are registered).
  • Educate consumers on best practices to combat and avoid identify theft and offer recovery services to identify theft victims.
  • Regulate hazardous consumer products.
  • Enforce environmental regulations related to consumer products.
Where We're Located: The Prairie Oaks State Office Building is situated on Madison's southeast side. We are only minutes away from the Beltline Highway, Interstate 90 and Highway 51 for quick access to local restaurants, retail and service locations.

Telecommuting Option: This position may have the ability to telecommute up to 6 days per 2-week pay period An approved telecommuting agreement is required before an employee may telecommute. Approval of the employee's telecommuting agreement and work schedule will vary based on the operational needs of the Division. All DATCP employees who telecommute are required to live in Wisconsin.

Employee Benefits: The State of Wisconsin offers an excellent benefits package , which includes at least 3.5 weeks of paid time off to start, 9 paid holidays, accrued sick leave, multiple insurance options, and an exceptional retirement plan For more info, see our Total Rewards Calculator.

By working for Wisconsin State Government, you may also be eligible for the Public Service Loan Forgiveness Program .Please click the link for details.

Click here to check out what working for the State of Wisconsin is all about

This posting may be used to fill future similar permanent, project, and/or LTE vacancies.

Position Summary

This position utilizes considerable initiative, judgment and knowledge of consumer protection statutes and codes, organizational structure and department policies and procedures. The responsibilities of the position include: independently providing consumer complaint mediation services and identity theft support; analyzing complaints for possible violations of fraudulent, deceptive and unfair business practices regulated by a broad range of state statutes and administrative codes; and, providing information and education services to the public.

Consumer Protection Investigator Position Description

Salary Information

The classification of this position is Consumer Protection Investigator, which is in schedule-range 05-13 with a starting pay of $24.30 per hour or the minimum at the time of appointment. This position is not represented by a collective bargaining unit. A 12-month probationary period is required. Pay for current state employees will be set in accordance with the State Compensation Plan.

Job Details

DATCP does not sponsor work visas. Any appointment made will be contingent on the selected applicant being able to provide documentation of eligibility to work in the United States.

A criminal background check will be performed on the selected applicant prior to an offer of employment.

The State of Wisconsin continues to follow necessary health and safety protocols for COVID. Please visit Division of Personnel Management Coronavirus - COVID-19 (wi.gov) for the most up-to-date information. Guidance may be subject to change.

Possession of a valid driver's license, or the ability to provide one's own transportation for work purposes, is required.

Travel is required approximately 10% of this position's duties.

Qualifications

Minimally qualified candidates will have each of the following:
  • Experience working with mediation and/or conflict resolution.
  • Experience interpreting and explaining informational materials and resources to external stakeholders.
  • Experience using Microsoft Office software or similar (generating Word documents, creating and manipulating Excel spreadsheets, utilizing databases, etc.).
In addition, highly qualified candidates will have one or more of the following:
  • Experience with consumer protection and/or consumer education.
  • Experience interpreting and explaining policies, laws, statutes and/or codes.
It is critically important your application materials clearly describe your experience related to the stated criteria. The job experts who evaluate your application materials must be able to make an accurate assessment regarding your qualifications. Applicants who do not meet at least the minimum qualifications or who do not clearly identify minimum qualifications will be ineligible to continue in the selection process.

How To Apply

If viewing this posting on an external site (such as indeed.com, etc.), please visit Wisc.Jobs and search for this Job ID:15606 to complete your application for this posting.

DATCP is an Equal Opportunity and Affirmative Action employer seeking a diverse and talented workforce. Veterans, minorities, women, and persons with disabilities are encouraged to apply. For complete information on veterans hiring programs that may benefit you, please visit the Employment page on WDVA's website.

To be considered for this position, you will need to create an account (if you don't already have one) and apply online via the "Apply for Job" button listed on the top right of this page. You will be required to upload a current resume and a letter of qualifications (also known as a cover letter) that clearly describes your qualifications and experience as they relate to the qualifications listed in this job posting. For more applicant resources, including tips on how to write a resume and letter of qualifications, click here .

Your resume and letter of qualifications will be evaluated by one or more job experts. Candidates who are deemed eligible will be invited to participate in the next step of the selection process where vacancies exist, starting with those candidates who are deemed most qualified.

Please address questions regarding the application process to Jensen Peterson at Jensen.peterson@wisconsin.gov

Deadline to Apply

The deadline to apply for this position is Monday, October 7, 2024, at 11:59PM.

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