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Asset Protection Operations Coach

2 months ago

Madison, Ohio, United States Walmart Full time
Job Summary

We are seeking a highly skilled Asset Protection Operations Coach to join our team at Walmart. As an Asset Protection Operations Coach, you will be responsible for driving sales by ensuring effective merchandise presentation, assessing economic trends and community needs, and overseeing the stocking and rotation of merchandise.

Key Responsibilities
  • Drive sales by ensuring effective merchandise presentation, including accurate and competitive pricing, proper signing, inventory levels, and cleanliness of the area.
  • Assess economic trends and community needs to inform business decisions.
  • Oversee the stocking and rotation of merchandise to ensure optimal inventory levels and minimize losses.
  • Set up, clean, and organize product displays to create an attractive and engaging shopping environment.
  • Secure fragile and high-shrink merchandise to prevent losses.
  • Lead and develop teams effectively by teaching, training, and actively listening to associates.
  • Communicate and collaborate with all levels of associates regarding store operations, utilizing technology, business initiatives, merchandising, and company direction.
  • Introduce and lead company change efforts to drive business results.
  • Provide clear expectations and guidance to implement business solutions.
  • Communicate business objectives to teams effectively.
  • Model and demonstrate exceptional customer service standards to store associates.
  • Manage and support customer service initiatives, including store of the community and community outreach programs.
  • Ensure customer needs, complaints, and issues are successfully resolved.
  • Develop and implement action plans to correct deficiencies.
  • Provide process improvement leadership to ensure a high-quality customer experience.
  • Provide supervision and development opportunities for hourly associates by hiring, training, and mentoring.
  • Assign duties, set clear expectations, provide associate recognition, and communicate expectations consistently and effectively.
  • Ensure diversity and inclusion awareness and recruit and develop qualified associates to meet staffing needs and achieve company growth potential.
  • Control the unexplained loss of merchandise and improve profitability by identifying and communicating performance goals and objectives.
  • Build accountability for policies and procedures and measure adherence to loss prevention policies and procedures.
  • Review variances to inventory reports, conduct operational and pre-inventory reviews, and gather data to identify improvement opportunities.
  • Detect, deter, investigate, and resolve violations of company policies and criminal activities.
  • Conduct investigations relating to company operations and policies, gather evidence, take statements, write case reports, and provide courtroom testimony as needed.
  • Partner in collaborative efforts with other investigative entities.
  • Monitor safety and risk controls within a facility by ensuring an effective safety program is in place.
  • Supervise safety team members, identify accident trends, and develop and implement solutions to prevent accidents.
  • Observe workplace practices and provide training to associates on accident prevention techniques.
  • Communicate plans to minimize accidents and oversee safety reviews to implement plans to improve workplace safety.
  • Manage facility-level training and execution of asset protection, safety, and claims and receiving procedures.
  • Review the application of policies, procedures, compliance guidelines, and operational controls.
  • Identify gaps in expectations versus training, determine training needs, and develop and deliver training as needed.
  • Manage claims and receiving operations by ensuring proper policies and procedures are followed.
  • Ensure the timely processing of claims and merchandise deliveries and provide direction for claims or receiving issues.
  • Maintain necessary documentation and reporting.
  • Coordinate, complete, and oversee job-related activities and assignments by developing and maintaining relationships with key stakeholders.
  • Support plans and initiatives to meet customer and business needs, identify and communicate goals and objectives, and build accountability for and measure progress in achieving results.
  • Identify and address improvement opportunities and demonstrate adaptability and promote continuous learning.
  • Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity.
  • Implement related action plans, utilize and support the Open-Door Policy, and provide direction and guidance on applying these in executing business processes and practices.
Requirements
  • Completion of 2 years of college.
  • Option 2: 1 year's experience as a supervisor in a multi-department environment.
  • Option 3: 1 year's experience in accounting, claims, inventory control, systems/UPC, personnel, or loss prevention/asset protection in a multi-department environment.
  • Option 4: 2 years' experience in asset protection or related area.
  • Successful completion of any applicable state requirements to work in asset protection.
  • Acquisition of a current, state-issued Certificate of Eligibility.
  • Successful completion of criminal background check and/or firearms authorized training.
Preferred Qualifications
  • Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
  • Certificate of Completion in People and Business Leadership through Live Better U and Bellevue University.
  • Certification in an asset protection-related field (for example, Loss Prevention Qualified, Loss Prevention Certified).
  • General work experience supervising 5 or more direct reports to include the responsibility of performance management, mentoring, hiring, and firing.
  • Investigative experience.

Additional compensation includes annual or quarterly performance bonuses.

Additional compensation for certain positions may also include:

  • Regional Pay Zone (RPZ) (based on location).
  • Sales Volume Category (SVC) (based on facility sales volume).
  • Complex Structure (based on external factors that create challenges).

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet.

Health benefits include medical, vision, and dental coverage.

Financial benefits include 401(k), stock purchase, and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

The amount you receive depends on your job classification and length of employment.

It will meet or exceed the requirements of paid sick leave laws, where applicable.

For information about PTO, see

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates.

Tuition, books, and fees are completely paid for by Walmart.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment.

Benefits are subject to change and may be subject to a specific plan or program terms.

For information about benefits and eligibility, see One.Walmart.

The annual salary range for this position is $65,000.00-$80,000.00