Customer Service Manager

2 weeks ago


Sterling, United States Quadrant Inc Full time

Job ID: 24-03941

Customer Service Manager - Sales
Herndon, VA
Pay From: $43 per hour

MUST:
Experienced Customer Service Manager - Sales
5 plus years of customer service
3 years of a sales manager's role or project management experience
Strong communication skills
Strong conflict resolution skills
Experience in sales and negotioation


DUTIES:
Ensuring customer satisfaction with the service
Manage customer interactions, questions and complaints across all channels
Retain and build long term relationships
Identify and analyze customer needs and expectations
Work with sales agents in order to improve the customers experience
Monitor business competitors

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability. Healthcare benefits are offered to all eligible employees according to compliance mandated by the Affordable Care Act .



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