Customer Service Representative

4 weeks ago


Sterling, Virginia, United States Akina Pharmacy Full time

Akina Pharmacy is seeking a highly motivated and compassionate Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for building and maintaining positive relationships with patients and providers, handling inquiries, cancellations, and confirmations with a service-oriented approach.

Key Responsibilities:

  • Customer Relationship Management: Build and maintain positive relationships with patients and providers.
  • Communication and Support: Efficiently manage a high volume of inbound and outbound communications, including calls, emails, and live chat.
  • Order Management and Workflow Efficiency: Oversee the order workflow from initiation to completion, maintaining high productivity levels.
  • Performance Metrics and Quality Assurance: Achieve defined daily qualitative and quantitative targets, including patient-satisfaction ratings and service objectives.

Requirements:

  • Experience working with a compounding/specialty pharmacy or medical center (preferred but not required).
  • Strong communication and interpersonal skills.
  • Ability to work in a fast-paced environment and meet productivity targets.

Benefits:

  • Medical Benefits (Includes Dental and Vision).
  • 401k + Employer Match up to 3%.
  • Paid Time Off Vacation and Paid Time Off-Sick.
  • Paid Holidays.

Akina Pharmacy is a 10-year-old family business that enriches lives through compounded medicine. We value clear processes, teamwork, and continuous improvement. If you are motivated by our Core Identity Values and want to be part of a team that excels in customer service, we encourage you to apply.



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