Retail Customer Service Associate

4 weeks ago


Sterling, Virginia, United States FedEx Office and Print Services Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office and Print Services. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and driving sales growth.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
  • Offer expert advice on our products and services, including printing, signs and graphics, and shipping solutions.
  • Drive sales growth by upselling and cross-selling our products and services.
  • Operate and maintain a wide variety of equipment, including printers, scanners, and other retail technology.
  • Manage the production queue and output, ensuring timely and accurate completion of customer orders.
  • Perform other duties as assigned by management, including assisting with store operations and maintaining a safe and clean work environment.
Requirements
  • High school diploma or equivalent education.
  • 6+ months of specialized experience in retail sales or customer service.
  • Excellent verbal and written communication skills.
  • Ability to stand during entire shift, excluding meal and rest periods.
  • Ability to move and lift 55 pounds.
  • Ability to perform work activities requiring cooperation and instruction.
Preferred Qualifications
  • Previous experience in retail sales or customer service.
  • Knowledge of printing, signs and graphics, and shipping solutions.
  • Ability to work in a fast-paced environment, under substantial pressure.
Quality Driven Management

We strive to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

  • Suggest areas for improvement in internal processes along with possible solutions.
  • Work with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.
  • Apply Quality concepts presented at training during daily activities.
  • Support FedEx Office Quality initiatives.


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