Customer Service Agent

2 months ago

Sterling, United States MAXIMUS Consulting Services, Inc. Full time
Join our team at Maximus Global Services

Maximus Global Services (MGS) ultimate mission is to "Experience the difference of our people serving your people through leadership, innovation, and partnership". Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, and Atlanta.

MGS has immediate openings for Customer Service Agent at Dulles International Airport.

Pay Rate: $15.25 to $16.00 per hour Status: Full Time or Part Time

Benefits:
  • Paid Time Off (for FT positions)
  • Paid Training
  • 401(k) Retirement Plan
  • Medical, dental, vision benefits
  • Referral Bonus
  • Incentive Rewards
  • Career growth
Objective and Essential Duties:

Provide various services such as wheelchair, security, and porter services. Exhibiting exceptional customer service and communication skills. Ensure the safety of property and people
  • Provide wheelchair services ensuring that all security procedures are met.
  • Prevents losses and damage by reporting irregularities to the supervisor.
  • Maintain the wheelchairs in good condition and report the ones that need to be fixed.
  • Collect wheelchairs from terminals and parking lots.
  • Provide security at different areas (such as door, ramp, catering, bag room)
  • Performs all other duties as assigned by management.
  • Porters will stand behind the airline counter awaiting baggage. They will aid the passenger service agent or airline employees in weighing the bags, adding a bag tag, and placing bags onto the baggage
    belt. Will make sure no bags are left behind at the counter.
SHIFTS:

PM and Overnight shifts

Education:
  • High school diploma or GED
Requirements:
  • Must exhibit exceptional customer service and communication skills, both verbal and written
  • As a condition of employment, employee must successfully complete a background investigatio
  • Must be able to read, write and speak English
  • Maintain a relationship with both employees and clients.
  • Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)
  • Ability to bend, push, and lift up to 70 pounds on a regular basis in order to perform the essential functions of the job.
  • Must be eligible for CBP seal and pass the criminal background check to obtain the airport ID.
  • Must be at least 18 years old
Environmental Requirements:
  • Works non standard work hours, evenings, weekends, holidays.

Competencies
  1. Honest and Dependable
  2. Committed
  3. Teamwork
  1. Innovation
  2. Good Communication
  3. Customer Service
Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties

or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may

change at any time with or without notice.

Requirements
  1. As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test
  2. Must be able to read, write and speak English

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