Customer Service Representative
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our customers, ensuring their satisfaction and loyalty to our brand.
Main Responsibilities:
- Manage high volumes of customer inquiries and resolve issues in a timely and professional manner.
- Provide accurate and complete information to customers, using our retail systems and programs.
- Handle escalated situations with grace and professionalism, ensuring customer satisfaction and loyalty.
- Maintain accurate records and follow up with customers in a timely fashion.
Requirements:
- Over one year of practical customer service, clerical, sales, or other relevant experience, preferably in a retail environment.
- Experience in the furniture industry is highly preferred.
- Strong communication and problem-solving skills, with the ability to work in a dynamic and high-energy environment.
- Ability to multitask and prioritize customer needs, while maintaining a positive attitude and team-oriented approach.
Benefits:
- Medical, dental, and vision insurance.
- 401(K) retirement program with company match.
- Voluntary life insurance and short-term disability insurance.
- Merchandise discount.
Work Schedule:
Tuesday - Saturday, 9:30am - 6:00pm.
Hourly Rate:
$16.00 to $17.50, based on industry experience.
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