Customer Service Representative

4 weeks ago


Sterling, Virginia, United States Belfort Furniture Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our customers, ensuring their satisfaction and loyalty to our brand.

Main Responsibilities:

  • Manage high volumes of customer inquiries and resolve issues in a timely and professional manner.
  • Provide accurate and complete information to customers, using our retail systems and programs.
  • Handle escalated situations with grace and professionalism, ensuring customer satisfaction and loyalty.
  • Maintain accurate records and follow up with customers in a timely fashion.

Requirements:

  • Over one year of practical customer service, clerical, sales, or other relevant experience, preferably in a retail environment.
  • Experience in the furniture industry is highly preferred.
  • Strong communication and problem-solving skills, with the ability to work in a dynamic and high-energy environment.
  • Ability to multitask and prioritize customer needs, while maintaining a positive attitude and team-oriented approach.

Benefits:

  • Medical, dental, and vision insurance.
  • 401(K) retirement program with company match.
  • Voluntary life insurance and short-term disability insurance.
  • Merchandise discount.

Work Schedule:

Tuesday - Saturday, 9:30am - 6:00pm.

Hourly Rate:

$16.00 to $17.50, based on industry experience.



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