Customer Service Representative

4 weeks ago


Sterling, Virginia, United States Master Concessionair Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at our restaurant located at Dulles International Airport.

Key Responsibilities
  • Provide exceptional customer service by greeting and acknowledging every customer, maintaining a clean and organized environment, and ensuring that all orders are accurate and fulfilled in a timely manner.
  • Process sales quickly and efficiently, handling cash, credit card, and airline voucher transactions, and maintaining a safe and secure cash handling environment.
  • Assist with food preparation, including weighing items sold by weight to determine prices, and stocking shelves and other market areas as directed by management.
  • Participate in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments, and maintain a clean and orderly check out area.
  • Communicate effectively with customers and crew members regarding food and beverage orders and customer questions and concerns, and maintain a professional demeanor and appearance at all times.
Requirements
  • Demonstrated pleasant attitude and energy to ensure great customer service.
  • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines.
  • Ability to process information/merchandise through register system.
  • Ability to work under pressure and multi-task in a fast-paced environment.
  • Ability to accurately count money and make change.
  • Ability to communicate clearly and professionally with customers and crew members regarding food and beverage orders and customer questions and concerns.
  • Ability to complete all shift-end documentation.
  • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions.
  • Ability to maintain a safe and clean restaurant for customers.
  • Ability to walk and stand for long durations.
  • Ability to operate all equipment necessary to perform the job (i.e. register, coffee machine, espresso machine, toaster).
  • Ability to do moderate to heavy lifting (25 lbs or less).
  • Knowledge and adherence to MCA policies and procedures.
  • Knowledge and adherence to all airport rules and regulations.
  • Commitment to service of customers, staff, co-workers, and management.
  • High integrity and honesty, Work Ethic, passion, and commitment.
  • Ability to work scheduled hours, including weekdays, weekends, and holidays.
  • Follow through and dependability.


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