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Service Advisor

4 months ago

Charlotte, United States VetJobs Full time
Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.

Job Type:

Full time

Exempt/Non Exempt:

Salary

Job Description:

Why Choose a Career with the AAA The Auto Club Group (ACG) / AAA Car Care:

At AAA Car Care, we are your preferred automotive experts providing customers with friendly, knowledgeable advice and technical expertise. With 34 stores and counting, we are the largest chains of AAA club-owned repair facilities in the USA. In our clean and conveniently located facilities, we offer a full range of automotive repair and maintenance services to AAA members and non-members. Every AAA Car Care facility is staffed with ASE-certified technicians who ensure that every car is treated with the utmost care.

Now you know about us, but who are you? You are likely someone who is organized, a skilled communicator and enjoys interacting with customers. Learning and growing professionally is something that is important to you and at AAA Car Care, you will find that and more.

We are members serving members. We are committed. We aspire to create a workplace that helps others, members and team members alike. This is What Makes Us . . . Us. Come join our team

A day-in-the-life of a Service Advisor:

Service Advisors serve as the liaison between customers and the automotive technicians, properly informing and educating customers on repair and maintenance needs to ensure customer safety and satisfaction. They schedule, confirm and prepare for appointments with customers to expedite their service experience. In addition, they enter repair orders into service database system; produce repair orders for customers with full transparency including cost and time estimates. Service Advisors also complete documentation of automotive problems and service needs by listening to customer's description of symptoms, clarifying description of problems, and examining service schedules while providing clear and consistent documentation within the digital vehicle inspection and the point of sale.

In this role, Service Advisors will also have the opportunity to:
  • Prepare pricing estimates for labor and parts based on technician's notes and documentation, per business line predetermined matrix
  • Utilize the consultative selling process to assist customers in recommending needed maintenance based on technician notes and recommendations to accommodate each customer's situation, vehicle age, mileage and history
  • Communicate frequently with technicians to ensure timely completion of work
  • Gain superior product knowledge to effectively assist customers with service maintenance requirements and warranty information
  • Process customer payments for services
  • Collect deposit (minimum 50%) from customer on repairs that exceed $1,000
  • Be an integral part of maintaining customer satisfaction scores
  • Actively identify member / customer needs across all business lines; introducing members to other departments.
  • Advocate for membership, insurance and travel departments
  • Assist management with inventory count and maintain of efficient stock level, as needed
How we reward our employees:

You know compensation goes way beyond take-home pay. AAA offers best in class benefits including, but not limited to following:
  • Excellent medical, dental, vision and prescription
  • Free AAA membership
  • Free uniforms and shoes
  • Up to 3 weeks of vacation in your first year
  • 11 paid holidays
  • We offer profit sharing, and 401k with matching contributions.
  • Automatic 4% 401K employer contribution
  • Additional 401K match of 50% up to 6% contribution
  • (6% personal contribution @ 50% match = 3% company contribution + 4% automatic company contribution = 7% of your annual income)
  • This role is a salaried, non-exempt position (eligible for overtime pay).
  • Competitive pay range starting at $45,000 (rate based on experience and actual hours worked: base rate + monthly bonus + annual bonus eligibility).
  • In addition to an annual base salary, Service Advisors are also eligible for:
  • Monthly incentive opportunity: gross-profit based
  • Annual incentive opportunity
  • Certification bonus opportunity
  • We are committed to work-life balance
  • Closed Sundays
  • Shorter workdays than competitors (we close at 6pm)
  • Weekdays, hours are 7:30am-6pm
  • Saturday, hours are 8am to 4pm
  • Closed major holidays
Certificates/Security Clearances/Other

Additional Qualifications/Responsibilities

We are looking for candidates who:

Required Qualifications:
  • Have a High School diploma, GED or Technical school certification
  • Posses a valid driver's license
  • 6 months or more of relevant customer service or sales experience
Knowledge & Skills:
  • Sales Acumen - uses knowledge to promote product/service value
  • Communication - effectively conveys information; demonstrates use of listening skills
  • Taking Initiative - proactively seeks out ways to improve
  • Collaborative Partner- works well with individuals and groups to achieve common goals
  • Deliver Results - achieves excellence in all tasks and goals
  • Customer Focus - anticipates and meets needs of customer
  • Ability to work effectively in a busy environment, interacting with people and dealing with difficult situations
Preferred Qualifications:
  • Bachelor's degree
Work Environment
  • May experience loud noises and odors intermittently in the shop environment.
  • This position involves standing, walking and normal physical mobility, including reaching, grabbing, lifting and carrying automotive parts and equipment (averaging up to approximately 80 pounds in weight)
  • Must have own tools appropriate for their skill level for use in the center.
  • Must be able to work in the heat, as some locations do not have air conditioning. Fans are present in all facilities.
  • Must be able to maintain working on your feet in a concrete facility for the entire work shift.